RingCentral

We’re excited to unveil our latest AI-powered innovations for RingCX that deliver more seamless, personalized, and high-quality customer experiences. What’s new: 🔸 AI Assist for Agents Real-time, in-call assistance that offers contextual suggestions, ensuring more accurate, timely, and personalized resolutions 🔸 AI Assist for Supervisors Real-time alerts, summaries, and transcripts to quickly assess situations and determine the best intervention strategies 🔸 AI Coaching Insights for Quality Management Automatic and personalized coaching suggestions to address agent knowledge gaps 🔸 Bring Your Own IVA APIs Quick and seamless integration with any IVA Learn more about how these AI capabilities are helping to reshape the CX landscape and driving business success. https://lnkd.in/gY62pnqG

RingCentral’s latest AI innovations in RingCX are making waves in the contact center space. 🌊 As highlighted in Computerworld by Paul Barker, RingCX’s new features, including real-time Agent Assist AI, are helping businesses to: ↳ Save time ↳ Streamline workflows ↳ Deliver faster, more personalized customer interactions Industry experts are taking notice! IDC analyst Jitesh Gera said: “RingCentral’s announcements are a testament to how important it is for UC&C companies to enhance their platforms’ customer communication capabilities. Businesses are demanding unified employee and customer communication platforms that are also interoperable with other platforms and customized API-driven applications. And AI capabilities will act as one of the true differentiating factors in this pursuit.” With AI now an expectation in customer service, analysts agree that RingCX’s advanced capabilities are setting new standards for efficiency and customer satisfaction in contact centers. Read the full article to learn more: https://lnkd.in/gUPMw2CZ.

New findings from Robin Gareiss from Metrigy reveal 7 key ways to reap the benefits of AI. Implementing these strategies can transform your customer and employee experiences, driving efficiency and satisfaction. Want more AI workplace tips? Swipe through to discover more: https://lnkd.in/gFvKgaTS.

As AI investments surge, it’s essential to turn technology into real improvements for your customers and employees. Here are a few ways: ⁣ Empower Customers with AI Bots⁣ ↳ Deploy AI bots to manage the top customer inquiries. Communicate clearly to customers about AI support, ensuring they know when and how to access human help for complex issues. Boost Agent Performance⁣ ↳ Integrate AI into your CRM to provide agents with real-time insights during interactions. Enhance the customer experience by enabling agents to resolve issues faster and with greater accuracy. Enhance Team Collaboration⁣ ↳ Use AI-powered platforms to streamline communication among teams, automate routine tasks like meeting notes, and facilitate project management. Improve employee experience by reducing workload stress and fostering a more collaborative work environment. Automate Repetitive Tasks⁣ ↳ Implement AI to handle the most time-consuming tasks in your team’s workflow, such as data entry or scheduling. Free up employees to focus on high-value activities that enhance the customer journey. Maintain Human Oversight⁣ ↳ Set up regular reviews of AI-generated content and customer service interactions to ensure quality and consistency with your brand voice. Maintain transparency with your team, reinforcing trust and accountability. For more actionable strategies: Watch Doing CX Right®‬🎙️ #Podcast ep 141 with featured guest, Jim Payne https://lnkd.in/e4GwS3JY Read my article: The #ROI of #AI https://lnkd.in/es2H4ikE ⁣ 🔄 REPOST to share these insights on CX and EX.⁣ 👉 🔔 Follow me, Stacy Sherman, for more on Doing CX Right®‬ to gain a competitive edge. #customerservice #customerexperience #AI #employeeexperience #contactcenter #Doingcxright

"With both RingEX and RingCX, I feel like we’ve future-proofed our communications and our contact center in particular." - Joe Phelps, Intake Director at The Husband Wife Law Team The Husband & Wife Law Team, an award-winning personal injury firm, chose RingEX for its powerful analytics, flexibility, and AI-driven innovations that improved workflows. When we launched RingSense for RingCX, they quickly recognized its potential to handle high call volumes and enhance operations. Their favorite feature? AI scorecards that save managers valuable time on agent evaluations and coaching. Learn how RingCentral is helping them future-proof their business. https://lnkd.in/dHZs8JD8

🚀 Missed yesterday’s game-changing CX webinar? No worries! You can still catch the on-demand replay. This is one session you won’t want to miss! 🎥 https://lnkd.in/g4BQ9myJ

AI isn’t just the future of customer service—it’s transforming CX right now, according to analyst Sheila McGee-Smith. AI is essential for organizations that want to build strong relationships and improve their customer experience. McGee-Smith's recent No Jitter article highlights how RingCX’s AI tools, such as AI Coaching Insights for Quality Management and AI Agent Assist, are helping organizations achieve these goals and revolutionize their interactions. Our latest AI innovations for RingCX help agents engage with customers quickly and ensure seamless interactions. Dive deeper into the impact of AI on customer service and what it means for businesses: https://lnkd.in/gttigCha.

What if you could save your clients millions while boosting customer experiences? The Office Gurus, a business process outsourcing company, achieved exactly that! 🌍 As they continue to grow worldwide, they saw the emergence of omnichannel capabilities and the game-changing potential of AI in the contact center. Already a trusted communications partner with RingCentral, they deployed RingCX to take their services to the next level. With seamless onboarding, robust reporting, real-time dashboards, and more, RingCX has empowered agents and supervisors—driving efficiencies and enhancing customer experiences. 💰 The result? A remarkable $3.2 million in cost savings for one of its clients. Hear how RingCX is revolutionizing its operations. ⬇️ https://lnkd.in/gmMJzFqk

Our new RingCX AI capabilities provide seamless experiences for customers, agents, supervisors, and operations leaders. Whatever your CX pain points, RingCX has a solution to help! ▪️ Long wait times and abandoned calls ➡️ Bring Your Own IVA APIs ▪️ First contact resolution, agent turnover, and handle times ➡️ AI Assist ▪️ Targeted training and comprehensive insights ➡️ AI coaching insights for QM Discover how RingCX helps businesses create seamless customer experiences: https://lnkd.in/gY-sffNb. Want an exclusive first look at our new RingCX AI innovations? It’s your last chance to register for today’s webinar at 10 a.m. PT: https://lnkd.in/g4BQ9myJ.

⏰ Time is running out to register for tomorrow’s webinar! Harness the power of AI for your customers and contact center agents. Join CX industry experts, including Blake Morgan, CX futurist and author of “The 8 Laws of Customer-Focused Leadership," as they unveil the future of customer experience and how RingCX's newest AI innovations can: 🤝 Enhance CX ⚙️ Improve operational efficiency 💡 Provide deeper insights and optimizations Up to 100 lucky webinar attendees will be randomly selected to receive a free copy of Blake's latest book. Register now and secure your spot ➡️ https://lnkd.in/g4BQ9myJ