Increasing employee engagement ultimately enhances the patient and customer experience. This week we had the privilege of working with MHEI members on employee engagement action planning. As part of MHEI membership benefits, we facilitate engagement survey debrief sessions to dig into top strengths as well as opportunities for improvement. This process can include listening sessions and focus groups to better understand employees' perspectives, and quite often we work with teams on ways to strengthen communication. Harvard Business Review reminds us of key actions leaders can take to improve communication along with relationships: 1. Touch base early and often - “Good morning” or “How are you?” go a long way to support relationships 2. Give balanced feedback 3. Address growth opportunities in a positive way 4. Offer flexibility as you're able 5. Make it a habit "You might be surprised at what a big difference the little things can make." https://lnkd.in/eZMvRSC 📧 Contact us now to learn more about MHEI Membership Benefits: info@mhei.org #EmployeeEngagement #ListeningSessions #FocusGroups #EngagementSurvey #ActionPlanning #HealthcareLeadership
Maryland Healthcare Education Institute (MHEI)’s Post
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