Matthew Agbaje’s Post

Customer service transcends the point of purchase; it's the cornerstone of building lasting relationships and enhancing brand reputation. Yet, it's often overlooked. So, why invest in customer service training, including communication skills? Here's why: 1️⃣ Empower Your Team: Training isn't just about skill-building; it's about showing your team they're valued. By investing in their growth, you inspire motivation and engagement. 2️⃣ Elevate Customer Experience: With enhanced communication skills, your team can deliver clear, empathetic service, boosting customer satisfaction and loyalty. 3️⃣ Drive Revenue: Happy customers mean repeat business and positive word-of-mouth. Communication training isn't just an expense; it's an investment in your bottom line. 4️⃣ Stand Out from the Crowd: In a sea of competitors, exceptional communication can be your unique selling point, setting you apart and driving growth. Don't underestimate the transformative power of customer service training. It's not merely about delivering superior service; it's about fortifying your business for enduring success. 💼✨ 🔍 Explore more here: https://lnkd.in/g-CuEApP #CustomerService #CommunicationSkills #ProfessionalDevelopment 

- Training frontline staff to handle service failures effectively involves a combination of education, practice, and ongoing support. Here are some key steps to achieve this: 1- Understanding Service Failures: * Educate staff on common service failures and their potential impact on customer satisfaction and business reputation. 2- Empathy and Communication Skills: * Train staff to listen actively, show empathy, and communicate clearly and politely. * Role-playing exercises to practice these skills in various scenarios. 3- Problem-Solving Skills: * Teach staff how to identify the root cause of a problem and think critically to find a resolution. * Provide a framework for problem-solving, such as steps to take when a failure occurs. 4- Empowerment: * Empower staff with the authority to make decisions to resolve issues quickly without needing managerial approval. * Set clear guidelines on what actions they can take independently. 5- Apology and Compensation: * Train staff on the importance of offering a sincere apology and, when appropriate, compensation or remedies. * Provide examples of acceptable compensations (e.g., discounts, free services). 6- Recovery Procedures: * Develop and communicate standardized procedures for handling different types of service failures. * Ensure staff know how to document and report incidents for further follow-up. 7- Feedback and Continuous Improvement: * Encourage staff to share feedback on service failures and recovery processes. * Regularly review and update training materials based on feedback and new best practices. 8- Support and Resources: * Provide ongoing support through access to resources like FAQs, escalation contacts, and additional training. * Ensure staff know who to turn to for help with difficult situations. - By implementing these steps, businesses can prepare their frontline staff to handle service failures effectively, turning potential negative experiences into opportunities to build customer trust and loyalty. #Learn_From_Nashaat #crmconcept #crmintegration #crmsolutions #customerexperience #customerengagement #customercare #customerfeedback #customercentricity #customercentric #customercommunication #customerfirst #customerexperiencemanagement #customerappreciation #customeracquisition

Customer Service training should have broader benefits beyond improving customer satisfaction scores. Of course, you want to ensure that any service training you invest in will result in improvements in metrics such as Net Promoter Score. In addition, customer service training is expected to ultimately deliver improved financial performance. Learn more > https://lnkd.in/gqpb-M6D

🚀 Elevate Your Customer Service Game 🌟 Introducing Skills Council of Canada's Customer Service Collection – your ultimate toolkit for mastering the art of customer service. In today’s competitive landscape, excellent customer service isn’t just an option; it’s a necessity. Our collection is designed to help sales staff exceed customer expectations, ensuring satisfaction at every touchpoint. Why the Customer Service Collection? 💡 Comprehensive Skills Training: From Empathy and Persuasion to Handling Complaints and Clear Communication, our 12-course collection covers it all. 🎓 Engaging, Bite-Sized Learning: Our accessible, microlearning format ensures that learning is not only effective but enjoyable. 🛠️ Practical Outcomes: Equip your team with actionable skills that can be applied immediately, transforming customer interactions. Collection Highlights: - Customer Empathy & Persuasion: Understand and influence your customers like never before. - Clear Communication: Ensure your message is always understood, building trust and clarity. - Handling Complaints: Turn negative experiences into positive outcomes. - Taking Responsibility: Foster a culture of accountability and continuous improvement. - Having Tough Conversations: Navigate difficult discussions with confidence. - Admitting Knowledge Gaps: Learn the power of humility in customer service. What’s Included? 📚 Access to a Library of Related Content for comprehensive skill development 🖥️ A Robust Management Platform for tracking and enhancing learning outcomes 📲 Mobile Access for learning on-the-go 🎥 Tutorials, Videos, SCORM Content, and Microlearning Courses for diverse learning preferences 🌱 Transform Your Customer Service Today Ready to turn every customer interaction into a loyalty-building opportunity? Contact Skills Council of Canada for a demo today and see how the Customer Service Collection can level up your team's service game. #CustomerService #SalesTraining #ProfessionalDevelopment #SkillUp #CustomerSatisfaction #Microlearning #SkillsCouncil iAM Learning https://bit.ly/3IQM2fJ

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 This course by Skills Management Australia is designed for individuals and teams, seeking to enhance their ability to provide a high level of customer service. Attendees will learn how to identify and anticipate customer/client needs and expectations, as well as handle a multitude of difficult situations that can arise. Attendees will also acquire insight to generate repeat business and consistently deliver on their promises. At the conclusion, participants will possess a comprehensive set of skills and strategies that enable them to provide exceptional customer service, and better represent the organisation. More than simple theory, our training programs incorporate practical learning activities, group discussions and trainer led feedback and guidance. Also included is a digital learner guide, refreshments throughout the training, and a certificate of attendance emailed upon completion. Book your spot online. https://lnkd.in/gJvJKxxG #trainingprogram #client #topservice #bestservice #customers #skills #learningactivities #trainingprograms #customerservice #practicallearning

A Lesson in Service: Elevating Customer Experience at Hilton Hotel Recently, we conducted a transformative customer service training at the Hilton Hotel, once again proving our commitment to adding value to participants across the nation. The session was more than just a training—it was a reminder of a core truth in today's business world: without customers, no organization can exist. As we shared insights with the participants, it became clear that customer service is not just a department; it’s the heartbeat of any business. In an era of fierce competition, the only sustainable strategy is to retain existing customers. Loyalty, built through exceptional service, is what keeps businesses thriving. And when satisfied customers spread the word, new opportunities walk through the door—creating a ripple effect that can elevate any company. This is the core strategy of RH Training Development, and it’s a philosophy we encourage all organizations to embrace. Customer service is not just an obligation; it is the bridge to long-lasting success. The Hilton training was a powerful step in that direction, helping participants see the value of each customer interaction and understand that their business's future lies in every experience they deliver.

A Lesson in Service: Elevating Customer Experience at Hilton Hotel Recently, we conducted a transformative customer service training at the Hilton Hotel, once again proving our commitment to adding value to participants across the nation. The session was more than just a training—it was a reminder of a core truth in today's business world: without customers, no organization can exist. As we shared insights with the participants, it became clear that customer service is not just a department; it’s the heartbeat of any business. In an era of fierce competition, the only sustainable strategy is to retain existing customers. Loyalty, built through exceptional service, is what keeps businesses thriving. And when satisfied customers spread the word, new opportunities walk through the door—creating a ripple effect that can elevate any company. This is the core strategy of RH Training Development, and it’s a philosophy we encourage all organizations to embrace. Customer service is not just an obligation; it is the bridge to long-lasting success. The Hilton training was a powerful step in that direction, helping participants see the value of each customer interaction and understand that their business's future lies in every experience they deliver.

A Lesson in Service: Elevating Customer Experience at Hilton Hotel Recently, we conducted a transformative customer service training at the Hilton Hotel, once again proving our commitment to adding value to participants across the nation. The session was more than just a training—it was a reminder of a core truth in today's business world: without customers, no organization can exist. As we shared insights with the participants, it became clear that customer service is not just a department; it’s the heartbeat of any business. In an era of fierce competition, the only sustainable strategy is to retain existing customers. Loyalty, built through exceptional service, is what keeps businesses thriving. And when satisfied customers spread the word, new opportunities walk through the door—creating a ripple effect that can elevate any company. This is the core strategy of RH Training Development, and it’s a philosophy we encourage all organizations to embrace. Customer service is not just an obligation; it is the bridge to long-lasting success. The Hilton training was a powerful step in that direction, helping participants see the value of each customer interaction and understand that their business's future lies in every experience they deliver.

𝗗𝗼𝗲𝘀 𝘆𝗼𝘂𝗿 𝗦𝗠𝗘 𝗰𝗼𝗺𝗽𝗮𝗻𝘆, 𝗱𝗼 𝘄𝗵𝗮𝘁 𝗺𝗼𝘀𝘁 𝗦𝗠𝗘 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗱𝗼? i.e. focus on external customer service! My software client,  took a very different approach; working on the premise that in order to serve external customers, each of the teams needed to ensure that they met the needs of their internal customers. 𝗛𝗮𝘃𝗲 𝘆𝗼𝘂 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿𝗲𝗱 𝘁𝗵𝗲 𝗵𝗶𝗱𝗱𝗲𝗻 𝗰𝗼𝘀𝘁𝘀 𝗼𝗳 𝗽𝗼𝗼𝗿 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲? Here's a thought provoker: SMEs with strong internal service excellence often see a staggering 𝟮𝟭% higher productivity! Think about it, for a moment. How much time do your employees spend struggling with internal processes and waiting for responses from other departments? These issues aren't just frustrating for you and your teams - they're costing your company a considerable amount of money and impacting your customers/clients. 𝗔𝗻𝗱 𝗶𝗳 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗶𝘀𝗻'𝘁 𝗻𝗼𝘁 𝗲𝗻𝗼𝘂𝗴𝗵 𝗼𝗳 𝗮 𝗯𝗲𝗻𝗲𝗳𝗶𝘁 𝗼𝗳 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲, 𝗵𝗲𝗿𝗲'𝘀 𝘀𝗼𝗺𝗲 𝗺𝗼𝗿𝗲: • Faster project completions • Increased customer satisfaction • Higher employee morale and retention • Improved innovation and problem-solving 𝗔𝘀 𝗜 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗵𝗲𝗹𝗽 𝘁𝗼 𝗵𝗲𝗹𝗽𝘀 𝗦𝗠𝗘𝘀 𝗿𝗶𝘀𝗲 𝗮𝗯𝗼𝘃𝗲 𝘁𝗵𝗲𝗶𝗿 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗛𝗲𝗿𝗲'𝘀 𝘀𝗼𝗺𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝘆𝗼𝘂 𝗰𝗼𝘂𝗹𝗱 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀: • 𝗖𝗿𝗼𝘀𝘀-𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁𝗮𝗹 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Implement training programmes that allow employees to learn about different departments' roles and responsibilities. This enhances understanding and collaboration across your company. • 𝗩𝗮𝗹𝘂𝗲𝘀-𝗯𝗮𝘀𝗲𝗱 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Develop training modules that specifically focus on your company's core values and how they translate into everyday behaviors and decision-making. • 𝗦𝗼𝗳𝘁 𝘀𝗸𝗶𝗹𝗹𝘀 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Offer workshops on internal communication, empathy, and problem-solving to improve internal service delivery 𝗦𝗼, 𝗮𝘀𝗸 𝘆𝗼𝘂𝗿𝘀𝗲𝗹𝗳: Is poor internal service costing you more than you think? If you're an SME Leader who is ready to take positive action, grab my free Service Excellence Guide full of strategies to help you achieve internal service excellence. Pop 𝗬𝗘𝗦 in the comments and I'll send you a copy. ----- I'm Jacqui (The Customer Service Dancing Queen) and I help companies deliver service excellence which makes their customers feel like doing a happy dance. I develop the customer service skills of all internal teams, as every employee impacts the service delivered to your customers. Let's chat Quick-Step To Happier Customers With The CS Dancing Queen 💃 Best Customer Service Training Provider: 2024, 2023 & 2022

Customer Service Skills  ~ Free Courses Start Now ! Become expert in customer service and polish your professional communication skills in this free online course. This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly. In This Free Course, You Will Learn How To Define customer service Discuss how to focus on the customer and their needs Explain how to employ expected workplace etiquette Outline the rules of appropriate telephone etiquette List how to deal with customer complaints effectively Describe how to deal with the stress caused by difficult customers https://lnkd.in/gjX8dy-v View YouTube https://lnkd.in/gx8EuiKc #Alison #CustomerService #CustomerServiceSkills #CustomerCare #Customer #Needs #Service #Skills #Freeonlinecourses