Building on our commitment to responsible sourcing and aligning with the company’s guiding principles of “Do the Right Thing, Support Each Other, and Love Your Community,” we are proud to commit to the Dignity of Work Pledge to create 7,500 hours of work for overlooked populations through purchases of products on the Procure Impact platform. “At McKibbon, we know the simplest form of hospitality is serving others. Everyone desires to be seen, heard, understood, and cared for. We work hard every day to empower our teams to be forward-thinking and find innovative ways to serve our partners, guests, and communities—because when we invest in the communities we serve, we leave an indelible mark on the cities where we operate,” said Jess Hayden, vice president of operational excellence, Mickibbon Hospitality.
McKibbon Hospitality’s Post
More Relevant Posts
-
Managing Director at waterdrop® AU + NZ | Non Executive Director Webprofits | B&T Women in Media Finalist
Unreasonable Hospitality by Will Guidara was the perfect book companion for my recent off grid Unyoked weekend. Have you read it? Credit goes to Jade Cameron for recommending this book when she spoke at RetailFest. I knew I had to read it - I love anything hospitality related and Jade and the team at LSKD are exemplary in the Australian business world for next level community engagement (something they've been doing long before this book was written). And when I met the waterdrop® team in 2022 their approach to community and culture was also what immediately attracted me to the brand. There are so many incredible anecdotes in this book that are just so well articulated - plus the success of these restaurants will have you itching to go to New York to visit. My key callouts are concepts that pertains to all businesses: + "The Rule of 95/5 ~ manage 95% of your business down the penny; spend the last 5 per cent "foolishly" - find something that allows you to do something "unreasonable" to create something incredible + "Be intentional with every act of service" - intentionality is the game changer that makes you stand out against every other + Great service and experience does not just extend to your customer but to your team. Your entire culture needs to deliver on the values you espouse and this is how the ecosystem of your company goes to the next level. + It's not about money or big grand gestures, "luxury means just giving more: hospitality means being more thoughtful". It's about being able to surprise or create thoughtful moments, about creating a community that you want to be a part of and be valued in. It's about how you make them feel. What should be next on my Reading List? What book has inspired you of late? I'm ready for new recommendations.
To view or add a comment, sign in
-
-
CEO & Entrepreneur | Board Member & Advisor | Building Timeless Businesses & Leading with Core Values
What does hospitality really mean? When I ask this question I’ve received answers like: it means somebody there who can engage or welcome a guest, and answer questions when they are confused or frustrated, It means provisioning them with necessities. I guess these might meet the base meaning of hospitality, but it falls short of how I would define hospitality. I believe hospitality is about understanding what others need to feel genuinely welcomed, appreciated for who they are, to be comfortable, and be genuinely cared for. It's the art of creating an environment where people feel not just accommodated but valued. Hospitality is about greeting people with open arms, welcoming them into your “home”, treating them as if they belong. Recognizing our house may be our business, our stadium, our community it is important to create common bonds in each. How do you employ hospitality within your own organization? #TimelessPrinciples #CoreValues
To view or add a comment, sign in
-
-
Hospitality isn't broken, but the way we approach it definitely is. It's no secret that Sydney's catastrophic rental market, coupled with rising labour and cost of goods has seen operating margins slashed from their heyday. So why are we mostly still opening venues the same way we did 10-15 years ago? Collaborative models like Chinatown Country Club, Famelia or Fabriccia that offer a retail or e-commerce element are starting to shine through. Who doesn't want to go for an afternoon aperitif and walk out with some pasta for dinner, wine for the weekend or even an Isabel Marrant jacket? Whilst we'll mourn seminal places like Cornersmith, we're excited to see the evolution of the food and beverage space as innovative operators find new ways to overcome the big hurdles facing them. Crisis precipitates change; and we're here for it.
‘Hospitality is a bit broken’: Beloved Sydney cafe Cornersmith is closing
smh.com.au
To view or add a comment, sign in
-
How does hospitality fit into the workplace? Oxford Dictionary defines hospitality as “the friendly and generous reception and entertainment of guests.” Hospitality doesn’t always have to involve food, but food is one of the things that brings people together more than anything else. Ever brought donuts or bagels to the office for people to enjoy? It’s also a great way to get people talking. Offices can be a tough place to get beyond the surface with people, but it has to start somewhere. Donuts are a great door opener. #liveoutward Will you?
To view or add a comment, sign in
-
You can create not just customers but enthusiastic ambassadors, evangelists even, for life with simple, inexpensive gestures. Here's how we've seen this effectively built into systems: Give employees a dollar amount each month to use at their discretion with the only requirement or instruction being: blow someone's mind Systemize and make a habit of taking notes, and not just of next steps or action items, of EVERYTHING. Use Notion or something that allows those to be easily catalogued and turned into actions. For example, a client made a pun on a call and later referenced how much they loved Abba. It got noted in their profile and I created a task that went into their project management action list. Every email subject line I sent after that was an Abba song pun. Do these things for your employees also to establish it as just normal behavior in your culture. Make it a game and anytime you're reviewing numbers also review stories. Build a company canon of stories.
NYT Bestselling Author: Unreasonable Hospitality Host: The Welcome Conference Co-Producer: The Bear Speaking Inquiries: contact@vaynerspeakers.com
I’m often asked whether it’s possible to extend unreasonable hospitality at scale… if in a big company with thousands of team members (serving exponentially more customers) whether it’s a reality to provide consistent and thoughtful graciousness to the people you serve. And yes, I firmly believe it is. Of course, fostering a culture of empowerment, where everyone on the team is encouraged to imbue the experience with their own kindness and creativity is the ultimate destination- but even before you get there, it IS possible to systemize hospitality into your operations. It’s just a matter of doing some simple pattern recognition- and bringing some creativity and intention to those recurring moments. Introducing another edition of Unreasonable Hospitality Out in the World, this one submitted by Shelley Beddingfield of Drums, Pennsylvania. #unreasonablehospitality
To view or add a comment, sign in
-
Your CX is a BFD & Your EX Needs TLC. Any Questions? || ImprintCX Co-Founder || Human Behavior Geek || CX-Passionate Individuals, Tired of the Same CX Song & Dance? Me Too || Forget the Dots. Connect the Data ||
🐾 Almost everyone in the #CX industry has heard stories about Chewy's response when customers cancel shipments because a pet has passed. As Will Guidara points out, customers do not appreciate it any less just because it is a routine behavior for Chewy. 👍🏻 He also points out that it is possible to operationalize creativity and empathy, even on a large scale, in a big company with hundreds or thousands of employees. Two things are required; the first is empowering employees and providing them the resources to do the right thing at the right time. 📊 The second, I think, is firmly in the grasp of every company: identifying the customer behavior patterns and addressing those moments with intention. We are drowning in a sea of data: #VOC, #NPS, #CSAT, social media, customer chat, qualitative and quantitative research, etc. Unfortunately, many times, that data sits in silos or is distilled down to one number. Instead, it should be used to provide a holistic view of customers so that issues can be identified and addressed, consistently exceptional experiences can be delivered, and creative solutions can implemented when it is most impactful for the customer. Your #CustomerExperience should be intentional and thoughtful; your use of data should be, too.
NYT Bestselling Author: Unreasonable Hospitality Host: The Welcome Conference Co-Producer: The Bear Speaking Inquiries: contact@vaynerspeakers.com
I’m often asked whether it’s possible to extend unreasonable hospitality at scale… if in a big company with thousands of team members (serving exponentially more customers) whether it’s a reality to provide consistent and thoughtful graciousness to the people you serve. And yes, I firmly believe it is. Of course, fostering a culture of empowerment, where everyone on the team is encouraged to imbue the experience with their own kindness and creativity is the ultimate destination- but even before you get there, it IS possible to systemize hospitality into your operations. It’s just a matter of doing some simple pattern recognition- and bringing some creativity and intention to those recurring moments. Introducing another edition of Unreasonable Hospitality Out in the World, this one submitted by Shelley Beddingfield of Drums, Pennsylvania. #unreasonablehospitality
To view or add a comment, sign in
-
Director of Operations Safety & Risk Solutions | DEI Advocate - SALUTE Chair- Marketplace. Passionate about using my talents and influence to create safe and meaningful work environments.
This book was gifted to me to explore how I can implement #unreasonablehospitality into our business culture. It was a great read. Not only did it allow me to reflect on how I currently operate, it gave me focus on how to incorporate this concept into my corporate day to day. This story is yet another example of how it can be done.
NYT Bestselling Author: Unreasonable Hospitality Host: The Welcome Conference Co-Producer: The Bear Speaking Inquiries: contact@vaynerspeakers.com
I’m often asked whether it’s possible to extend unreasonable hospitality at scale… if in a big company with thousands of team members (serving exponentially more customers) whether it’s a reality to provide consistent and thoughtful graciousness to the people you serve. And yes, I firmly believe it is. Of course, fostering a culture of empowerment, where everyone on the team is encouraged to imbue the experience with their own kindness and creativity is the ultimate destination- but even before you get there, it IS possible to systemize hospitality into your operations. It’s just a matter of doing some simple pattern recognition- and bringing some creativity and intention to those recurring moments. Introducing another edition of Unreasonable Hospitality Out in the World, this one submitted by Shelley Beddingfield of Drums, Pennsylvania. #unreasonablehospitality
To view or add a comment, sign in
-
Multifamily Asset & General Manager for Associations, Apartments, Vacation Resorts, and Clubs. Corporate Athlete via The Human Performance Institute
The essence of hospitality lies in the simple act of caring. Whether you're in retail, finance, or hospitality itself, embracing this ethos can elevate service from transactional to transformational.
To view or add a comment, sign in
-
"Disrupt or be Disrupted": it's not just a mantra; it's a survival strategy in the fast-paced digital jungle. Embrace change, challenge the status quo, and let innovation be your compass.
“People will forget what you said. People will forget what you did. But people will never forget how you made them feel.”- Maya Angelou Consider a time when a company made you feel truly positive. For me, the Four Seasons has left an indelible mark, earning its place as my top choice for accommodations worldwide. Now, reflect on how you can evoke similar feelings with your own brand. Does it mean distinguishing your brand in a crowded market? Or creating a genuine competitive edge? How can you achieve this? In “Unreasonable Hospitality”, co-owner of Eleven Madison Park Will Guidara argues that true hospitality surpasses meeting expectations; it involves exceeding them in ways that are both surprising and profoundly meaningful. He asserts that by fostering a culture of empathy, generosity, and creativity, businesses can establish authentic connections with customers and enhance the overall experience. These hospitality ideas don’t need to be ground breaking but rather answer the question of how to make our clients feel good… One example he uses that sets their team apart is by asking a simple question: How did you arrive at the restaurant? If they say they drove, they would take care of their metered parking so they can sit, relax and enjoy their dinner without any distractions. At Oromo, we specialize in delivering such experiences for our clients. Do you want your brand to stand out and change the conversation? Contact us to find out how.
To view or add a comment, sign in
Co-Founder & CEO of Procure Impact Civil Society Fellow / Tory Burch Fellow / Praxis
2moGrateful to Jess Hayden for spearheading this partnership! We are thrilled to be working with you and your team!