In 2005, Apollo Hospitals Delhi became the first hospital in India to receive Joint Commission International (JCI) accreditation, setting a new benchmark for quality in Indian healthcare. Fast forward to today, and India proudly boasts 46 JCI-accredited hospitals. This achievement is a significant draw for medical tourists, as JCI accreditation is recognized globally as a gold standard in healthcare quality and patient safety. Our analysis highlights a striking fact: over 50% of these accredited beds are concentrated in just three cities - Delhi NCR, Mumbai, and Hyderabad - with leading hospitals like Apollo, Narayana Health, Max Healthcare, and Medanta driving this transformation. With an increasing focus on medical tourism, India continues to strengthen its position as a premier destination for patients seeking top-tier medical care from almost any country in the world. #healthcare #hospitals #JCI #India #consulting #quality Apollo Hospitals, Narayana Health, Max Healthcare, Medanta, Aster DM Healthcare, Fortis Healthcare, Artemis Hospitals, Rainbow Children's Hospitals, Wockhardt Hospitals Ltd, AIG Hospitals, Kokilaben Dhirubhai Ambani Hospital, Continental Hospitals, MGM Healthcare, Rajagiri Hospital Kochi
It's not all the hospitals in a chain have gone for JCI accreditation.I beleive the importance of JCI accreditation has to be valued and awareness has to be made to peopleso patients seeking quality care can make informed decisions. Helpful if anyone can shed light on how JCI hospitals in India outperform similar matrix hospitals in any way !and may be this the the reason that JCI accreditation is more hospital management driven rather patients/people driven.
While international accreditation is a first/basic step towards attracting medical tourists, Indian hospitals have a lot more work to do to attract patients from abroad. Globally medical tourism is a $30 Billion enterprise but India’s share is less than half a billion. There’s a lot more work to do to be competitive in this highly competitive field (and I’ll give you a hint-it’s not just price).
Apollo Hospital Delhi employees were the most amazing team I had the pleasure to lead. Dr. Anupam Sibal had assembled & mentored team of bright & committed quality champions. Along with providing the physicians the guidance they required. Every employee engaged as I have never experienced before or since . We begun the journey in August 2004. Ten months later, June 5, 2005 the hospital achieved its goal. The finance team led by Shiv Kumar ensured we had the resources required to make this transformation. Raji Chandra led the patient service team and enhanched the patient experience. Jaideep Gupta kept operations running smoothly. Violet David was our CNO and reinforced and embedded the true art of caring for the patients. it was Violet’s swan song in healthcare.Richa Gupta, my amazing AA kept me on point and schedule, not easy. There are just too many people to name. A part of my heart remains in Delhi. Thank you for allowing me to be your managing director and leader of the team. #simply the best Most important thank you is for Dr. P.C. Reddy, chairman and founder of Apollo and his daughters supported me and the team, even when much of what I did was not evident. My public appreciation is long overdue!#simply the best
Very informative. Still, we can account Hospitals which are not listed but JCI accredited such as Manipal Bengaluru, KDAH Mumbai, HN Reliance, Marengo, SIMS, Eternal Jaipur etc. These hospital also contributes JCI beds across India.
Accreditation vs. Excellent Care: Accreditation: 1. Ensures minimum standards 2. Evaluates infrastructure and processes 3. Provides a certificate of compliance 4. Conducted periodically (e.g., every 2-3 years) Excellent Care (24/7): 1. Requires ongoing quality improvement 2. Depends on human factors (staff competence, communication) 3. Involves continuous patient-centered care 4. Demands real-time monitoring and feedback Limitations of Accreditation: 1. Focuses on structures, not outcomes 2. Does not guarantee consistent quality 3. May not address emerging issues 4. Relies on self-reporting and surveys 5. Does not account for human error Complementary Strategies: 1. Continuous Quality Improvement (CQI) initiatives 2. Real-time patient feedback mechanisms 3. Regular staff training and education 4. Peer review and mentoring programs 5. Transparency in reporting and accountability To ensure excellent care 24/7: 1. Integrate accreditation with CQI initiatives 2. Focus on patient-centered care 3. Invest in staff development 4. Implement real-time feedback mechanisms 5. Foster a culture of transparency and accountability Accreditation is just the beginning. Strive for excellence in healthcare. Prioritize patient care and safety.
It is unfortunate that history forgets those who planted the seed much earlier in 2002…Apollo NewDelhi went through a pre audit surveillance by the JCI team in the year 2002-3…and the inspiration came from Bumrungrad Hospital Bangkok
This perfectly explains why Delhi NCR holds the largest share of foreign medical tourism.
"Impressive milestone for Indian healthcare! JCI accreditation is truly elevating India’s position in global medical tourism, with cities like Delhi, Mumbai, and Hyderabad leading the way."
Very informative
Sr. Consultant & Head - Accident & Emergency ; Consultant - Quality Initiatives, Gleneagles Hospital, Parel, Mumbai I Medicolegal Consultant I NABH Assessor
2moGleneagles Hospital, Mumbai has also received the JCI accreditation last week.