10 years ago, I had the honor of being a part of a small team charged with reimagining how a community hospital could be resurrected to serve the South LA population long known to be under-served and under-resourced with respect to its healthcare needs
Since then, much progress has been made. And in many ways due to its success, much is still left undone. Primary care access, while underfunded and inaccessible in many communities like South LA, specialty care is equally unpredictable, inaccessible and under-resourced- if not moreso.
What results? As a urologist who staffs two of the busiest hospital EDs in the country, we routinely see patients whose presentation is merely to "see a specialist." 60% of patients referred to a specialist never see one!
The implications: we have grown so untrustworthy as a healthcare system when servicing medicaid populations that patients and clinicians alike resign to leveraging the ED for routine primary and almost all of their specialty care needs.
This has to change. The elderly man with newly diagnosed prostate cancer, the recently discharged young women with a painful, untreated kidney stone, or construction worker who required an emergent bladder repair of a complication of surgery all of who could not "find a urologist" or whose primary care doctor resorts to "sending them to the ED" for tests they struggle to obtain through the patient's medicaid plan are clearly not being served well by our current system.
Hence is why we started over 5 years ago HubMD (hubmd.org) and Afya (afyaglobal.com) to begin creating a better way- a responsive and intentional approach to caring for the least among us through ambulatory triage with eConsults, expanding access with virtual visits and coordinating patients care through transitions be it from clinic, hospital, ED, urgent care, psychiatric or correctional facility. We now conduct >6,000 eConsults per month and coordinate care for a growing number of patients specialty care needs.
10 years from now, I hope to not have the type of ED consults I see today.
It will take persistent, collective, and strategic effort to create the change we need.
Neuro Trauma Intensive Care Nurse
1moThis is very exciting! We need this in the Woodlands too!