Boo 🐄🐮👋 to you !
We're having a great 2nd year here at Selkie 🦭.
We're now well into the current tour 🗺️📍season and this is really the fun 😊 bit, now all the planning is behind us we get to join our guests and show them around this beautiful country ⛰️🏰.
Rather incredibly, great business for 2025 is also being secured as I write ✍️ , including the big 'Clan Campbell Gathering' 🇺🇲 (moving my wee business into a different league).
As a result, confidence is high at Selkie HQ and we're growing our partnerships to streamline our business as we move forward into our 3rd year. We're also going to be employing more Selkies too ! 🦭🦭🦭🦭🦭
Each time we travel, we learn which lodgings & restaurants get added to our preferential client list and those who didn't reach muster being removed.
We still think there is an opportunity for some hotels & restaurants to be more welcoming and to be more #hospitality driven.
Changes of staff, leadership and management bring new approaches but they can also see a fall in expectations and service delivery.
As a GM I worked hard to put the guest & staff experience front and centre of my business, every time.
It should be the MOST important part of running a hospitality enterprise. This probably sounds obvious, but actually it's often evidently lacking on the ground sadly.
Last week's experiences included, filthy public washrooms in a 4 star hotel, having to carry my own guest luggage to bedrooms (now that's not really my job, but my guests satisfaction is) because no one offered to help, seeing guests crammed into tiny rooms sold as 'luxury' paying big money 🤑 and overly long & frustrating 2.5 hour 2-course lunches (not good when you're running to a schedule).
Fortunately within these 'let-downs' there is lots to be positive about. At The Balmoral, a Rocco Forte Hotel David (their Head Concierge) welcomes joyfully, The beautiful Cullin Hills Hotel on Skye where the F.O.H & dining team excel too and there are many many other independent businesses doing great work, like Fiona etc al at The Pierhouse Hotel near Oban and lots more besides.
If you know of any I should visit in Scotland, feel free to shout 🗣️🗯️ out.
SelKie is definitely going places and we hope to continue working with the best out there, creating magical vacations for our discerning clientele.
#tourguide #guidedtours #selkietours #scotland #visitscotland #scottishhotels #hotels #hospitality
metalúrgico na Sulmaq SA
3wHe intentado ir a trabajar y es muy difícil.