𝗜𝗻𝗱𝗶𝗮'𝘀 𝗘𝗩 𝗙𝗮𝗰𝗲𝘀 𝗔𝗳𝘁𝗲𝗿-𝗦𝗮𝗹𝗲𝘀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗛𝘂𝗿𝗱𝗹𝗲
India's electric vehicle (EV) market is growing rapidly, with a projected CAGR of 68.48% between 2023 and 2028. This translates to a market size increase of an estimated USD 34,369.3 million within the next five years. However, after-sales service is struggling to keep up, posing a major concern for potential EV buyers.
𝙃𝙚𝙧𝙚’𝙨 𝙒𝙝𝙮:
𝗨𝗻𝘀𝗸𝗶𝗹𝗹𝗲𝗱 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻𝘀: Many authorized service centers lack technicians with the knowledge to fix complex EV issues. 🤦♂️
𝗟𝗶𝗺𝗶𝘁𝗲𝗱 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴: While training programs exist, they often focus on theory and lack real-world experience, leaving technicians unprepared.📚
𝗥𝗶𝘀𝗲 𝗼𝗳 𝘂𝗻𝗮𝘂𝘁𝗵𝗼𝗿𝗶𝘇𝗲𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗰𝗲𝗻𝘁𝗲𝗿𝘀: These centers, while filling the gap, raise safety concerns due to the lack of proper training and genuine parts. ⚠️
𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗮𝗻𝗱 𝘀𝗸𝗶𝗹𝗹 𝗯𝗮𝗿𝗿𝗶𝗲𝗿𝘀: Technical manuals in English and the requirement of basic computer literacy further hinder effective training, especially in non-urban areas. 🚫
𝙒𝙝𝙖𝙩 𝙘𝙖𝙣 𝙗𝙚 𝙙𝙤𝙣𝙚?
𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗼𝗻-𝘁𝗵𝗲-𝗷𝗼𝗯 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Hands-on experience is crucial for technicians to become proficient. 👨🔧
𝗕𝗿𝗶𝗱𝗴𝗶𝗻𝗴 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗮𝗻𝗱 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗚𝗮𝗽𝘀: Training materials and programs need to be adapted to address these challenges.
𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝘄𝗼𝗿𝗸 𝗶𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝗼𝗻: Provide technicians with real-time, step-by-step instructions, ensuring proper procedures to solve complex issues instantly. 📲
𝗔𝗥 𝗥𝗲𝗺𝗼𝘁𝗲 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲: When faced with challenges or uncertainties, waiting for an expert is not an option. Remote assistance enables instant connectivity with experts, minimizing downtime and enhancing safety. 👨💻
𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗯𝗮𝘀𝗶𝗰 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲: Equipping EV owners with manuals that can help them identify minor issues and reduce reliance on service centers for non-critical situations.
By addressing the after-sales service gap, India can ensure the sustainable growth of its EV market and build trust among potential buyers. This will require a collective effort to equip technicians with the necessary skills and knowledge to keep India's EVs running smoothly.
#India #EV #skillsgap #digitaltransformation #frontlineworkers #safety #salesservice #AR #XR #connectedworker
Executive Engineer at DP world
1moB