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The extended partnership with Amazon Web Services (AWS) will also provide FWD Insurance with greater agility, scalability, and resilience as FWD continues to progressively move away from operating its own onsite data centres. Talking about this extended collaboration, Sandeep Pandey, group chief technology & operations officer of FWD Group, said, “At FWD, cloud computing is a holistic business strategy, not just a priority for the technology function. This digital-first mindset has delivered operational infrastructure and capabilities that are not only secure and cloud-based, but also fully integrated across business functions and with valued partners like AWS.” Meanwhile, Francessca Vasquez, vice president of professional services and generative artificial intelligence innovation centre at AWS, commented, “AWS has been supporting companies in the financial and insurance industry around the world to better serve their customers with its cloud and AI technologies for more than a decade.” #technology #partnership #cloudcomputing  ------ -[Awards] MARKETECH APAC is launching its inaugural "Marketing Technology Awards" where we recognise the groundbreaking achievements in marketing technology, uniting the brands and tech organisations within the region’s marketing community. Learn how your brand can be a part of it by checking it more details HERE: https://bit.ly/3SVtoIa -[Industry Series] We have launched our latest industry initiative "E-commerce Marketing Series" where we aim to equip businesses with the latest strategies and insights to navigate the dynamic world of e-commerce, as well as discuss cutting-edge concepts, trends, and case studies shaping the future of online commerce. Learn how you can be part of this industry discussion by checking out more details here: https://bit.ly/4aiMEX4 -[Report] Discover the latest trends in business communication, and explore how mobile messaging channels are preferred by consumers to seek deeper connections with brands by checking out this report HERE: https://bit.ly/3RckF4z

The n2uitive accelerator for recorded statements for ClaimCenter empowers insurers to maximize the utility and accessibility of recorded statements and replace multi-step, manual processes with one simple, unified digital workflow. Guidewire has featured our n2record Accelerator for Guidewire ClaimCenter as an opportunity to implement an easy-to-use digital workflow to manage recording, storing, and indexing of claims statements, all in one place. This collaboration brings a cutting-edge, cloud-based solution to optimize the management of the entire recorded statement lifecycle. With the n2record Accelerator, insurers can expect improved efficiency, reduced costs, and enhanced service delivery to policyholders. Key features include seamless call and statement initiation directly within ClaimCenter, synchronization of claim details across platforms, secure storage of audio files with comprehensive claim information, and real-time reporting capabilities for actionable insights. This partnership underscores our shared commitment to empowering insurers with innovative solutions that drive operational excellence and deliver exceptional customer experiences. Want to learn more? Check their blog that covers step-by-step how the integration works: https://hubs.ly/Q02mRS2c0 #ClaimsManagement #GuidewirePartnerConnect #insurance #innovation #n2uitive #claimcenter #cloud #cloud computing #accelerator

Upgrade your insurance operations with Salesforce’s cutting-edge solutions! Empower your team with robust tools that streamline sales, service, and claims processes. Gain a complete 360-degree view of your customers for personalized experiences. With the Community Cloud, foster seamless collaboration among customers, agents, and partners. Experience efficiency like never before with seamless integration into third-party systems. Join the insurance revolution with Salesforce and stay strides ahead in today’s dynamic market. #InsuranceInnovation #SalesforceSolutions #DataDrivenInsurance #Insurtech #CommunityCloud #DigitalTransformation VIRTUENIX | Salesforce Partner Salesforce

Utilities are setting the example (well, in the contact centre at least...), or is the statistic showing something else? In the latest Sabio and ContactBabel report we can see that the utilities companies (at least those that were surveyed) see the value in investing in Voice. It poses the possibility that this is because they're in desperate need to upgrade systems, which doesn't necessarily improve the customer experience. In many organisations that we've worked in, cost is still the leading motivator to migrate to cloud based contact centres - usually done as a big bang approach. Migrate what is already there, then we can improve it. Problem with this approach is that the migration usually carries across all of the bad practice. It is entirely possible to leverage a more automated, continuous and dare we say #DevOps approach, once everything can be provisioned by declarative infrastructure as code and/or API calls. We aren't seeing organisations do this however. Change process is usually overbearing and doesn't take long to slow the pace down to familiar legacy, risk averse and untested outcomes that plague larger organisations. #TotalPath, whilst primarily created to challenge the antiquated way in which Voice Experience testing is being sold, it also solves challenges where existing tools don't scale to provide coverage when automating tests. Our subscription model vs. the old telephone line model, allows total coverage of journeys after change as well as performance and operational tests. Either way, organisations will need to spend more on their voice service improvements and they will need to attest they're not breaking things when they change them!

Cloud Solutions and Automation are driving a new era as businesses scale up their Digital Transformation initiatives. In this authored article published on Techiexpert, Mr. Dinesh Nair, Chief Technology Officer (CTO), Novac Technology Solutions shares his insights on how Cloud is reducing infrastructure costs, leading to operational efficiency, and delves deeper into the factors to consider while adopting next-gen technologies. Read the article here - https://lnkd.in/g9wWeKzX #novac #novactech #cloudsolutions #cloudtechnology #automation #authoredarticle #fintech #insurtech

iViis has helped leaders in the insurance industry across New Zealand and Australia to take existing, trusted legacy systems and integrate new functionality that reduces complexity and meets customer needs. It’s a smart, fast and easy way to transform digital operations. • Provide a single source of truth • Improve collaboration with mobile and cloud applications • Respond quickly and efficiently to significant loss events • Increase efficiency through automation Find out more about low-code in the insurance industry https://lnkd.in/gqt7gevE

Is tech debt holding your insurance agency back? Learn how leveraging cloud capabilities can pave the way for tech debt reduction and operational efficiency. Dive into this enlightening article from InsuredMine to explore strategies for modernizing your tech infrastructure. #MEAA4U

Migrating from a legacy system to a scalable cloud platform in 12-18 months is not a myth anymore. Watch Royal & Sun Alliance Insurance talk about their experience with #Newgen on their data migration and claims automation journey: https://lnkd.in/gZU54Wu7 #DigitalTransformation #Insurance #ClaimsAutomation #CustomerExperience #MotorClaims #RoyalAndSunAlliance #Automation

🌟 Exciting News in the MSP Industry! 🌟 As technology evolves with advancements in AI and cloud services, the MSP space is set to expand significantly. Read Channel Future's full article 🔗 https://zurl.co/Dw41 TAP Innovations is at the forefront of this transformation, expertly bridging the gap between service providers and their clients. We are the kind of technology partner that allows you to confidently say, "Yes, I do know someone who does custom app work...TAP Innovations." Learn more about our solutions here -👉https://zurl.co/m7Cd👈

#digitalpayments #saas #SaaSPayment SaaS (Software as a Service) payment processing is a critical component for SaaS businesses that rely on recurring revenue models. It involves the use of digital systems to handle the seamless and secure exchange of money between customers and the business. Here's more detailed information on the points mentioned: Overview of SaaS Payment Processing: Recurring Payments: SaaS payment processing is designed to handle recurring transactions, ensuring a steady and predictable revenue stream for the business. Security: It operates in the background, prioritizing the security of financial transactions to build trust with customers. Automation: Like a digital cashier, it automates the payment process, reducing manual efforts and errors. Benefits of Digital Payments: Convenience: Digital payments offer customers the convenience of making transactions anytime, anywhere, with just a few clicks. Safety and Security: Compared to carrying physical cash, digital payments reduce the risk of loss or theft, providing a secure means of conducting financial transactions. Global Transactions: SaaS payment processing solutions often support multiple currencies, enabling businesses to operate globally and cater to a diverse customer base. Churn Management: By efficiently managing payment failures, these systems help minimize involuntary churn, ensuring a more stable customer base. Insights: SaaS payment processing solutions provide valuable data for metrics such as Monthly Recurring Revenue (MRR) and churn rate, enabling businesses to make informed decisions. Choosing a Payment Solution: Transaction Fees: Consider the transaction fees associated with different payment solutions to ensure they align with your business's financial strategy. Security: Prioritize the security features of a payment solution to safeguard sensitive customer information and build trust. Ease of Integration: Choose a solution that seamlessly integrates with your existing systems and workflows to avoid disruptions and streamline processes. Specific Business Needs: Evaluate payment solutions based on the unique needs of your SaaS business, taking into account factors like scalability and flexibility. Benefits of Integrated Payment Systems: Efficiency: Integrated payment systems save time and enhance productivity by providing a seamless connection between payment processes and other business operations. Integrated platforms go beyond basic payment processing, offering comprehensive data and analytics. This allows businesses to gain insights into customer behavior, preferences, and overall financial health. In conclusion, a robust SaaS payment processing solution is crucial for the success of subscription-based businesses, providing not only financial transactions but also valuable insights and enhanced operational efficiency. Careful consideration of factors such as security, integration, and business needs is essential when selecting a payment solution.