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The extended partnership with Amazon Web Services (AWS) will also provide FWD Insurance with greater agility, scalability, and resilience as FWD continues to progressively move away from operating its own onsite data centres. Talking about this extended collaboration, Sandeep Pandey, group chief technology & operations officer of FWD Group, said, “At FWD, cloud computing is a holistic business strategy, not just a priority for the technology function. This digital-first mindset has delivered operational infrastructure and capabilities that are not only secure and cloud-based, but also fully integrated across business functions and with valued partners like AWS.” Meanwhile, Francessca Vasquez, vice president of professional services and generative artificial intelligence innovation centre at AWS, commented, “AWS has been supporting companies in the financial and insurance industry around the world to better serve their customers with its cloud and AI technologies for more than a decade.” #technology #partnership #cloudcomputing  ------ -[Awards] MARKETECH APAC is launching its inaugural "Marketing Technology Awards" where we recognise the groundbreaking achievements in marketing technology, uniting the brands and tech organisations within the region’s marketing community. Learn how your brand can be a part of it by checking it more details HERE: https://bit.ly/3SVtoIa -[Industry Series] We have launched our latest industry initiative "E-commerce Marketing Series" where we aim to equip businesses with the latest strategies and insights to navigate the dynamic world of e-commerce, as well as discuss cutting-edge concepts, trends, and case studies shaping the future of online commerce. Learn how you can be part of this industry discussion by checking out more details here: https://bit.ly/4aiMEX4 -[Report] Discover the latest trends in business communication, and explore how mobile messaging channels are preferred by consumers to seek deeper connections with brands by checking out this report HERE: https://bit.ly/3RckF4z

Cloud Solutions and Automation are driving a new era as businesses scale up their Digital Transformation initiatives. In this authored article published on Techiexpert, Mr. Dinesh Nair, Chief Technology Officer (CTO), Novac Technology Solutions shares his insights on how Cloud is reducing infrastructure costs, leading to operational efficiency, and delves deeper into the factors to consider while adopting next-gen technologies. Read the article here - https://lnkd.in/g9wWeKzX #novac #novactech #cloudsolutions #cloudtechnology #automation #authoredarticle #fintech #insurtech

To compete in the world of digital insurance, organizations need to simplify IT, focus on customer centricity and build new digital capabilities. Read how a global insurer is driving innovation to respond to business needs faster, more efficiently and securely. https://dxc.to/43cPvho #IT #Insurance #Analytics #Engineering #Applications #Cloud

🔍 SaaS vs. PaaS: The Game-Changing Tech You Can’t Ignore in Insurance In this episode of Building Tomorrow's Insurer, we sit down with David Lynch, Group CTO at bolttech, to explore the evolving roles of SaaS (Software as a Service) and PaaS (Platform as a Service) in reshaping the insurance landscape. 📺👉https://hubs.la/Q030hTFQ0 David shares how these models are revolutionising customer experiences, streamlining operations, and meeting the unique demands of industries with high-security needs like banking. With decades of tech leadership across Asia and beyond, David provides actionable insights for insurers and insurtechs alike. 💡 Key Takeaways: 🔷 SaaS vs. PaaS: What’s the difference, and why does it matter for insurers? 🔷 How evolving technology is simplifying operations for CTOs 🔷 The strategic role of infrastructure choices in enabling secure, scalable solutions If you're ready to rethink your technology strategy and embrace the future of insurance, this episode is a must-listen. 🎧 Tune in now: https://hubs.la/Q030hV8v0 #Insurtech #InsuranceInnovation #SaaS #PaaS #DigitalTransformation #BuildingTomorrowsInsurer

Taskforce Solutions is proud to announce the successful modernization of IT operations for a leading European insurance company. Through a tailored multi-phase strategy, we streamlined processes, reduced costs, and enhanced customer experiences with advanced automation and cloud infrastructure. Read More: https://lnkd.in/eT2GuH4x #DigitalTransformation #CloudSolutions #Automation

🌟 Exciting News in the MSP Industry! 🌟 As technology evolves with advancements in AI and cloud services, the MSP space is set to expand significantly. Read Channel Future's full article 🔗 https://zurl.co/Dw41 TAP Innovations is at the forefront of this transformation, expertly bridging the gap between service providers and their clients. We are the kind of technology partner that allows you to confidently say, "Yes, I do know someone who does custom app work...TAP Innovations." Learn more about our solutions here -👉https://zurl.co/m7Cd👈

Explore why the insurance industry must adapt to digital-first, personalized customer experiences with insights on tech-driven strategies to remain competitive. #Insurance #Innovation #CustomerExpectations #technology #Capgemini #IndustryCampus Capgemini Financial Services Capgemini Capgemini Cloud

Utilities are setting the example (well, in the contact centre at least...), or is the statistic showing something else? In the latest Sabio and ContactBabel report we can see that the utilities companies (at least those that were surveyed) see the value in investing in Voice. It poses the possibility that this is because they're in desperate need to upgrade systems, which doesn't necessarily improve the customer experience. In many organisations that we've worked in, cost is still the leading motivator to migrate to cloud based contact centres - usually done as a big bang approach. Migrate what is already there, then we can improve it. Problem with this approach is that the migration usually carries across all of the bad practice. It is entirely possible to leverage a more automated, continuous and dare we say #DevOps approach, once everything can be provisioned by declarative infrastructure as code and/or API calls. We aren't seeing organisations do this however. Change process is usually overbearing and doesn't take long to slow the pace down to familiar legacy, risk averse and untested outcomes that plague larger organisations. #TotalPath, whilst primarily created to challenge the antiquated way in which Voice Experience testing is being sold, it also solves challenges where existing tools don't scale to provide coverage when automating tests. Our subscription model vs. the old telephone line model, allows total coverage of journeys after change as well as performance and operational tests. Either way, organisations will need to spend more on their voice service improvements and they will need to attest they're not breaking things when they change them!

Virgin Money UK started its journey with Redwood Software over two decades ago using our on-premises solution. Then, as part of a data warehouse refresh project, they opted to migrate to Redwood’s cloud-native Business Process Automation solution rather than update the on-premises software. This strategic shift eliminated ongoing maintenance distractions and ensured high uptime levels. The results speak for themselves: ✅ 9x increase in transaction volumes ✅ 80% reduction in processing time, from 11 hours to just 2.5 hours ✅ Empowered business analysts with self-service access ✅ Seamless migration with zero disruptions Our cloud automation platform continues to support Virgin Money as they adapt to new technologies, manage complex interdependencies, and accelerate growth — all while reducing maintenance overhead. Read their full success story here: https://lnkd.in/ev22-K5y #Cloud #Automation #DigitalTransformation #SuccessStory

Claims processing and settlement are taking the spotlight as top areas for innovation in the insurance industry, and I’m not surprised. For too long, the legacy insurance sector has been stuck with outdated systems, slowing down everything from data analysis to decision-making. But things are finally changing, and it’s about time. With technology like cloud computing anddocument automation platforms, we’re seeing a real transformation. For example, insurers can process claims faster, with fewer errors, and make quicker, smarter decisions. That’s what’s on the horizon, and it’s exciting to think about how much more efficient and effective the industry will become. So, here’s the big question: How ready is your organization to embrace this wave of innovation? What steps are you taking to stay ahead in claims processing and settlement? Let’s discuss how to turn these innovations into real, tangible results for your business. #Insurance #ClaimsProcessing #DigitalTransformation https://lnkd.in/gMgGpYEy