Monte Silva’s Post

Most of the good and bad reviews your restaurant receives has less to do with service and more to do with hospitality. Guests want to know you care. If your team would rather sit in the corner and talk to each other or look at their phone instead of create human connection with their guest, it's time to get a new team. And when you interview new applicant, hire mindset over skill set. #Restaurant #Mindset

Leading a restaurant crew isn't always easy. Personalities flourish, and motivations differ. Foster a culture rooted in trust and mutual respect—where hard work is recognized, and worries are heard. Togetherness blossoms, enabling fluid teamwork toward shared success. #restaurantlife #kitchencrew #teambuilding

As a chef, I know that the key to executing a successful private event is preparation and teamwork. The importance of these factors cannot be overstated when it comes to ensuring guest satisfaction. In the fast-paced environment of a kitchen, every member of the team must work together seamlessly to deliver a top-notch service. By prioritizing preparation and fostering teamwork, we can provide an unforgettable experience for our clients and their guests. Remember, a successful event is not just about the food, it's about the entire experience. #teamwork #preparation #eventplanning

When you build a hospitality and people-first culture in your restaurant, the possibilities for enhancing guest experiences are endless. It’s not just about serving food and drinks; it’s about creating remarkable experiences that keep guests coming back—and that’s truly a kind of magic.✨ It’s in the small details, the moments of care, the thoughtfulness, and the extra effort—going above and beyond to make your guests feel seen, heard, understood, special, and unique. This is where the magic happens: when you move beyond simple transactions to meaningful connections and relationships. When we turn a meal from a simple journey from A to B into true hospitality—an experience and a memorable journey. That’s the magic of embracing a hospitality and people-first mindset and culture. 🌟 So, what are you doing TODAY in your business to create remarkable and unforgettable experiences for your guests? 💜💜💜 #customerexperience #restaurants #hospitality #culture #growth #speaker #trulyhumanhospitality #bali #leadership

Transforming #Dining into a Personal Affair: The Art of Personalizing #Guest #Experience. In the world of hospitality, personalization is not just a service; it’s an art form. As F&B #leaders, we champion the notion that every guest deserves a unique and tailored dining experience. Here’s how our waitstaff are mastering this art: Remembering the Little Things: #Waiters need to take note of guests’ preferences and dislikes, making each visit more personal than the last. Whether it’s a favorite table or a fondness for a particular drink, these details matter. Celebrating Special Moments: Birthdays, anniversaries, or even a promotion – the team ensures these milestones are acknowledged and celebrated, making our restaurant the backdrop for their cherished memories. Beyond the Menu: It’s not just about taking orders. waiters need to engage in #genuine conversations, offering recommendations that align with guests’ tastes and dietary needs, turning a meal into an experience. Feedback as a Gift: We view feedback as an opportunity to grow. The waiters are trained to solicit and handle feedback gracefully, ensuring that every guest feels heard and valued. In essence, personalizing the guest experience is about creating a connection that extends beyond the meal. It’s about making every guest feel like the VIP they are to us. #Happy #staff ➡ Happy guest ➡ #Profits and #loyalty ➡ A truly #personalized #experience #Leadership #Management #Hospitality #Hotels #Restaurants #FoodAndBeverage #Guest

****Importance of Dining Etiquette **** Learn Dining Etiquette and Social Graces for better business relations Anita Singh Executive Coach and Corporate Trainer International Etiquette Coach Call 📞 +91 7567507700 Dining etiquette is crucial as it reflects one’s professionalism, respect, and social awareness, especially in formal or business settings. Proper table manners convey a sense of self-discipline and attention to detail, which are valued in personal and professional relationships. Knowing how to handle cutlery, engage in polite conversation, and follow cultural norms during a meal can leave a lasting positive impression. It also shows respect for others sharing the table, ensuring a comfortable and pleasant dining experience. In business, mastering dining etiquette can build rapport, create opportunities, and enhance one’s personal brand, influencing perceptions of leadership and competence.

Hey restaurant people: Dare to set a seemingly impossible goal! Here are 5 steps to reach success. 🍔 Set a Timeline: Break your goal into a clear timeline with achievable milestones. 🌮 Identify Key Tasks: Define essential tasks for each milestone. 🍕 Assign Responsibilities: Delegate tasks to team members with clear roles and deadlines. 🥗 Monitor Progress: Regularly review progress and adjust as needed. 🍱 Evaluate and Adjust: Assess outcomes at each milestone and refine the plan to overcome challenges. With perseverance and adaptability, no goal is out of reach! Need help? Reach out. In the meantime, stay fresh! #restaurant #hospitality #hospitalityindustry

Comcast Business Director of #Restaurant and #Hospitality #Technology Marybeth Pearce interviewed with Hospitality Technology about #transforming the #restaurant #employeeexperience . She shares her insights on the ever-increasing role technology is playing in employee and #customerexperiences in the restaurant industry, as well as how working with a #managedserviceprovider can help keep pace with #digitaltransformation goals. Take a look, it's a great interview! #MSP #restauranttechnology #hospitality #comcastbusiness #iworkforcomcast

Have you witnessed how measurements can drive bad behavior? . This is a quick post, as we are disembarking from our cruise this morning. I spent the last week on a Royal Caribbean Group cruise ship. We visited Costa Maya, Roatan, and Cozumel. Every evening dining experience in the main dining room and specialty dining ended in the same way. The waiter literally begging us for a 10 on the survey after the cruise. It was very off-putting and I'll ensure I let Royal Caribbean know this. This is an example of how a measurement can drive bad behavior. Employees begging for a 10 out of 10 on a rating instead of focusing on delivering a 10 experience. Where have you seen bad behavior because of a measurement? ..... Follow me if you enjoy discussing business and success daily. Click my notification bell 🔔 to be informed when I post. #business #success #incubator #coaching #consultants #neversettle

The Power of Unreasonable Hospitality: A TED Talk by Will Guidara Have you ever heard of serving a hot dog in a Michelin-starred restaurant? Will Guidara, restaurateur extraordinaire, did just that – and it changed his perspective on hospitality forever! In his captivating TED Talk, Will shares the story behind this unexpected dish and how it led him to pursue "unreasonable hospitality." This concept is all about exceeding expectations and creating unforgettable experiences for your customers. It's about going the extra mile and making genuine connections. Will outlines 3 key steps to achieve this in his talk, which is both funny and heartwarming. It's a must-watch for anyone in the business of creating experiences, not just restaurants! Here's the link to the TED Talk: https://lnkd.in/g-RQbUrh What are your thoughts on "unreasonable hospitality"? Share your experiences in the comments! #TEDTalk #Hospitality #CustomerExperience #BusinessGrowth