Monte Silva’s Post

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High Performance Business Coach, Fractional Operations Executive, Restaurant Consultant, Author of Shift Happens- 7 Proven Strategies to Help Your Restaurant Crush the New Economy, Speaker, Restaurant Success Club Host

Most of the good and bad reviews your restaurant receives has less to do with service and more to do with hospitality. Guests want to know you care. If your team would rather sit in the corner and talk to each other or look at their phone instead of create human connection with their guest, it’s time to get a new team. And when you interview new applicants, hire mindset over skillset. #restaurateur #restaurantcoach #restaurantowner #restaurantsuccess #mindset #hospitality

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Christin Marvin

Partnering with restaurant owners to help them become the leaders they aspire to be, so they can achieve the freedom to live life on their own terms. Author- Hospitality Catalyst - Podcaster - Speaker

3mo

I would also add that taking the opportunity to respond to every guest review, either negative or positive, is an additional opportunity to offer hospitality to a guest Monte Silva.

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