MTR Corporation Limited 香港鐵路有限公司’s Post

The new AI Station Cityline has been pilot-launched at selected MTR stations. This AI-powered service allows customers to dial in through a regular phone and talk to a Virtual Service Ambassador for enquiries on a variety of MTR information. Powered by cutting-edge Large Language Model, Natural Language Processing, and Dynamic Knowledge Retrieval technologies, it ensures real-time engagement and delivers a conversational experience akin to human interaction. The automated AI Cityline assists in handling general enquiries, enabling our staff to focus on value-added customer services. This marks a step towards integrating interactive customer experiences and smart operations that envision Smart Mobility. #StationCityline #AI #VirtualServiceAmbassador #SmartMobility #SmartCustomerServices 

Félix An

Student at Zhejiang University | Experienced in Problem-Solving and Teamwork

2mo

Does this use the voice of Cheri Chan?

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