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The simple power of listening and truly connecting with people at a local level often gets overlooked by the drive for improvements to public services at a national level. Gemma Murphy, Operations Director at PossAbilities CIC, addressed this critical point during our recent webinar on Connecting Public Services with People and Places Using Cooperative Principles with Mutual Ventures’ John Copps, Scott Darraugh, Chief Executive, Social adVentures and Sam Pluckrose-Oliver (né Hepher)-Oliver, Policy and Public Affairs Manager, Locality. This disconnect breeds disengagement and can spark resistance, leaving individuals feeling marginalised and frustrated. Not listening and connecting with communities is one of the most impactful mistakes happening in public service provision right now. Discover how establishing a genuine connection paves the way for more effective partnerships and impactful changes. Catch up on the full episode below. https://lnkd.in/eG4cN-hv #PrioritisingPublicServices #CommunityEngagement #CooperativePrinciples #CommunityInvolvement #PublicSectorInnovation

Julie Nelson-Hall

Social Inclusion Team Leader at Stockport Homes Group

2mo

Well said Gemma. Couldn’t agree more. Built my engagement career on making sure services and organisations really listen to their service users. They have unique insight that others don’t.

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