BPO Services | Customer Excellence | User Experience | Artificial Intelligence | CRM | Marketing Automation
Great article for you to read on the impact of AI in contact centers! In this rapidly evolving CX space, there's often confusion between Generative AI and Conversational AI. Generative AI creates new content using deep learning, seen in tools like ChatGPT. Conversational AI enables interactions between bots and humans using natural language processing, as seen in tools like Google Dialogflow and IBM Watson Assistant. At Assist Digital, we believe the focus should be on AI-human collaboration. Whether it's Generative AI or Conversational AI, we've got you covered with both. Our goal is to create a seamless experience where AI supports live agents, acting as a constant source of assistance and guidance. I was particularly impressed by our offering and learned a lot from Marco Palmonari and his team. It's fascinating to see how dynamic and ever-changing our environment is every day. Discover how Assist Digital can help you achieve your CX goals! 🌟 #CustomerExperience #AI #ConversationalAI #GenerativeAI #AssistDigital #CXInnovation #ContactCenterSolutions
