Naxai’s Post

Are you making blind assumptions about your customer’s needs? Customer feedback is everything. Without it, you're missing key insights and losing touch with what your users really want. As a CSM you need to: - Understand the context behind customer queries - Distinguish between minority and majority feedback - Overcome the fear of confrontation to ask tougher questions If you don't deliver on this, you won’t achieve customer satisfaction and they'll quickly turn to your competitors. Luckily, understanding customer feedback doesn't have to be complicated. Here are 3 simple approaches: 1. Seek context before responding → Make sure the customer is fully aware of your solution and their expectations are clear. 2. Focus on the majority's feedback → If the majority of users struggle with a feature, prioritize simplifying it. 3. Engage in meaningful conversations, even if uncomfortable → If a user threatens to leave, ask what would make them stay to find areas for improvement. Got any other tips on customer feedback approaches?

Why does customer feedback matter? My thought's below. Let's start with what customer feedback is. (Or at least in my opinion). To me customer feedback is information shared to us based on our customer's experience with us. It can be positive or negative, either way it provides an insight into their perceptions and expectations. The benefits I see of customer feedback: ✅ Deeper Understanding: Whilst we can assume what our customers think. Nothing beats hearing directly from them. They inform us how they use what we've produced, what they might not be so happy with, what they are happy with, and what they'd expect going forward. Gathering this knowledge we can then tailor what we offer/produce and how we go about it to suit their needs. ✅ Improve Customer Satisfaction: We actively seek feedback, I think this demonstrates that we care about what our customers think and their opinions. When we address any concerns promptly, this builds trust and loyalty and in turn generates repeat business and longevity of the working relationship. ✅ Improvements: Customer feedback helps us identify areas that we need to improve. Whether it be refining an existing process, introducing a new process, offering a different service etc. Their insights help guide our future decisions. Action Steps I believe we should all take: ➡ Always encourage customers to share their thoughts openly. ➡ Regularly review feedback and take action where needed. ➡ Acknowledge feedback, thank the customer, let it be known you've received their feedback. it'll motivate them to keep providing feedback in the future. Let me know your thought's on the importance of customer feedback in the comments. 👇 #customerexperience #customerfeedback #customersatisfaction #customerengagement

Want to know a secret? 🤫 Well, let me share something exciting with you! I consistently rely on the same tried-and-true techniques that have proven to be incredibly effective time and time again: 1️⃣ First and foremost, I always encourage our happy and satisfied customers to leave glowing reviews. 🌟 Their positive feedback is invaluable and helps us grow. 2️⃣ I make it a point to monitor these reviews regularly. 👀 By keeping a close eye on what our customers are saying, we can stay informed and proactive. 3️⃣ Whenever there is feedback, I ensure that we respond in a professional and timely manner. 💬 This not only shows our commitment to customer satisfaction but also helps build trust and credibility. For more insights and to see how we can help you manage your reviews effectively, visit our website: reviewsgauge.com 🌐 #ReviewManagement #CustomerFeedback #BrandReputation #reviews #feedback #guestfeedback #reputation #analytics #SocialProof 📈✨ Discover how these strategies can transform your business and enhance your brand's reputation!

Let's demystify the power of managing customer feedback! It's not just about addressing complaints; it's about leveraging insights to drive growth and foster loyalty. Embrace both positive and negative feedback as opportunities for improvement and innovation. #CustomerFeedback #FeedbackManagement #CustomerExperience #MythBusters #BusinessGrowth #CustomerRelations #ContinuousImprovement #BrandLoyalty #CustomerInsights 1-Myth: Managing customer feedback is only necessary for resolving complaints. Myth Buster: Customer feedback is valuable for more than just addressing complaints; it provides insights into customer preferences, pain points, and opportunities for improvement, ultimately driving business growth. 2-Myth: Negative feedback reflects poorly on the company and should be ignored. Myth Buster: Negative feedback presents an opportunity for improvement. Addressing and resolving customer concerns transparently demonstrates a commitment to customer satisfaction and can turn dissatisfied customers into loyal advocates. 3-Myth: Only negative feedback matters; positive feedback is just a pat on the back. Myth Buster: Positive feedback is equally important as it highlights areas where the company excels. Acknowledging and amplifying positive feedback reinforces brand strengths and builds customer loyalty. 4-Myth: Responding to every piece of feedback is unnecessary and time-consuming. Myth Buster: While responding to every feedback may not be feasible, acknowledging and addressing trends or recurring issues shows customers that their input is valued, fostering trust and loyalty. 5-Myth: Customer feedback is only relevant to the customer service department. Myth Buster: Customer feedback is valuable across all departments, informing product development, marketing strategies, and overall business decisions. Integrating feedback into every aspect of the business leads to better products, services, and customer experiences. 6-Myth: Implementing customer feedback requires drastic changes to existing processes. Myth Buster: Incorporating customer feedback can be done incrementally, starting with small adjustments and continuous improvements based on customer insights. It's about evolving with customer needs rather than overhauling existing processes.

Let's demystify the power of managing customer feedback! It's not just about addressing complaints; it's about leveraging insights to drive growth and foster loyalty. Embrace both positive and negative feedback as opportunities for improvement and innovation.

Getting Customer Feedback is Crucial to the Success of Every Brand But it's not Enough How you Get Customer Feedback could be the Game changer Instead of: 1. Using long, complicated, or confusing surveys that discourage completion. 2. Asking questions that guide the respondent to a particular answer. 3. Focusing only on positive feedback and disregarding negative comments. Rather: 1. Use well-designed, concise surveys with a mix of open-ended and closed-ended questions 2. Use negative feedback to better understand customer/user pain points and improve your quality of your offering(s). 3. Use A/B Tests for your messaging and sales pages to better understand how to communicate your offerings to your audience Your strategy to gathering feedback can give you an edge over competition or leave you trailing behind.

Knock, knock. 🚪 Who's there? Your customer, sharing their experience! 📣 These voices are crucial in honing your business. ✨ Today, let's talk about the magic potion 🧪 that is Real-Time Customer Feedback! Is it magic? Feels like it! 🎩🐇 It's all about: • Instant: Know the thoughts 💭 of your customers AS they experience the product. Superior to relying on memory, wouldn't you agree? • Insightful: You get raw, unfiltered feedback 📑. No guessing games here! • Impactful: Act swiftly ⚡ on that feedback? Customer satisfaction skyrockets 🚀. So, don't let your business be like a Sherlock Holmes mystery 🕵️♀️. Unravel the clues with Real-Time Feedback! Remember, your customer isn't just a king 👑, they're a fortune teller too! 🔮 They're predicting the future success of your business. Listen and let them guide you. 🗺️ #RealTimeFeedback #VoiceOfCustomer #CustomerExperience 😄

In a world where customer service often feels like a checklist, there's something truly special about experiences that go beyond expectations. You're at a car service center, armed with details of who will assist you and when. But upon arrival, chaos reigns, and frustration sets in. An executive notices you're having a tough time and jumps in to help. He make sure everything gets sorted out, from start to finish. This simple act of genuine care turns what could have been a disaster into a testament to outstanding customer service. This scenario teaches us a valuable lesson: true excellence in service isn't just about capability; it's about a willingness to help and a commitment to making a difference. By showing a sincere eagerness to assist, even the smallest gestures can leave a lasting impact on customer satisfaction. In marketing and business development, this anecdote serves as a powerful reminder of the importance of forging genuine connections and prioritizing customer satisfaction. For a deeper dive into day-to-day life and experiences in Marketing and Business Development, make sure to follow Sagar Pratap Singh on LinkedIn and click the 🔔 icon located on the right side of my profile. #Marketing #Businessdevelopment #ai

5 tips for better customer feedback… However you choose to collect feedback. Whether it’s surveys, email or talking to customers Here are 5 tips for setting yourself up for customer feedback success 1. Tell customers why their feedback is important to you - engage them in the process 2. Only ask questions that are relevant to your customers - personalise where you can and don't try to ask everything about everything 3. Ask the right questions, don't just collect data for metrics - Things have to be measured, but measure the things that matter to customers not just to you 4. Tell customers how much of their time you will take - respect the customers time and let them decide whether they want to invest that time in your feedback 5. Let customers know what you are doing with their feedback - make them feel part of the process and that you value their contribution. Follow these 5 things and you will improve the feedback you get and the actions you can take to improve and grow. Which of these do you already do or could do to improve feedback?

Why Responding to Customer Feedback is Profitable? Responding to customer feedback isn’t just about being polite; it’s profitable. Happy customers tend to spend more and come back. They also bring in new customers by telling others about your brand. Investing in customer feedback systems and responding quickly can boost your profits. How to Be Responsive 1). Monitor Feedback Channels: Watch all the places where customers leave feedback, like social media, review sites, and your website. 2). Respond Quickly: Aim to reply to feedback as soon as possible. 3). A quick response shows customers that their opinions matter. 4). Be Genuine: Make sure your responses are sincere and show real interest in the customer's feedback. 5). Act on Feedback: Show customers that their feedback leads to real changes. Whether it’s a small fix or a big update, acting on feedback shows you value their input. 6). Follow Up: After making changes, follow up with the customers who gave the feedback. This shows that you are committed to improvement. #KurtGoodwin #CustomerSatisfaction #customerfeedback