Naxai’s Post

Fantastic memories of our team building! 🙌 #ringring #naxai #teambuilding #teamevent #teamspirit

To create the right product, you need to know what your audience wants. Here are 3 good reasons to ask your target audience for their opinion to create the perfect match between your product and your customers' needs: ℹ️ Customers know what they want and are a source of constant improvement. 🙏 Customers like to be asked for their opinion and will thank you for it 🏎️ You'll save an incredible amount of time Convinced? Discover our solutions to send killer customer surveys and get you one step closer to the perfect product: https://lnkd.in/eh83K_D9. #survey #customerexperience #cx #satisfaction #productmanagement #productmanager

I lose some, You lose some, He loses some, We all do in fact... 😫 What do we lose? Customers, of course! But it doesn't have to be that way! 🤩 NPS® (yes, Net Promoter Score itself) can help you reduce your churn rate. How does it work? Find out in our latest blog post: https://lnkd.in/eEXHz4jD #nps #netpromoterscore #churn #naxai

Communication is an art. And even more when you're communicating in several languages. That's why we've created a platform that lets you communicate effortlessly with whoever you want. And it all happens by itself - or almost 😉 In any case, you can use our (automatic!) translation function for your satisfaction surveys... so that language is no longer an obstacle to your company's success! 👉 https://lnkd.in/ewBNMGur #survey #customersatisfaction #translation #languages #communication #multilingual

The importance of customer satisfaction to the success of a business no longer needs to be proven. But if you are wondering how to improve this customer satisfaction, we have got a few ideas to share with you: 🤗 Be empathic 🎯 Set expectations 💁 Provide multichannel support 🏎️ Answer quickly 📈 Measure your results 🎙️ Ask for feedback 🤸 Take actions on negative feedback A good start to boost customer satisfaction. And for full details of these tips, visit our blog: https://lnkd.in/eWQkBQQP #customersatisfaction #survey #nps #csat #ces

Customer satisfaction is crucial for any company. But even more for a call center. Here, it's central to the success of the business, but also to its very operation. Conducting customer satisfaction surveys is therefore a key part of any call center's strategy. And it can provide much more than just feedback: ⭐️ Improved customer satisfaction 🤑 Increased revenue ❤️ Reduced churn Having a professional and efficient satisfaction survey tool is therefore an essential factor in the success of these campaigns. So that you can create them, send them out, but also analyze the results. We've got just the solution you're looking for: https://lnkd.in/e2c2AAJU #callcenter #callcentersolution #customersatisfaction #survey #cx

The channel is a key element in your communication. You have to choose it carefully: 🔎 Analyze customer needs 🤔 Understand their habits 💡 Know what they prefer What if we told you it could be simple? Like, not having to choose? Because yes, omnichannel communication (not the same communication on every channel at the same time of course 😅) is a good solution, but above all, it's effective. Here are the steps to guide you step by step: https://lnkd.in/etN9vmCZ #sms #voice #email #survey #omnichannel

What do you do with customer feedback? A simple question, and yet not an obvious one. If you are collecting feedback, that's great. But it's time to take the next step and unlock the full potential of feedback! Here are our first tips: 🔍 Know what you're looking for 💼 Use professional tools 🧱 Build a strategy, from gathering to results 🔁 And repeat! But once you have that feedback? There are at least 5 things you should do with customer feedback: https://lnkd.in/eYPumaey #customersatisfaction #feedback #survey

Why evaluate your services? Because there's a lot to be learned from it. And even more than you imagined... Let's take a look at how surveys can help you improve your internal processes and operations. As incredible as it sounds! Read the story here: https://lnkd.in/e3Gzij-P #customersatisfaction #survey #nps #surveys #customerstory #customersuccess

We told you about it a few days ago... the CES. The Customer Effort Score. When it comes to customer experience, there are many things you can measure. Just like this famous CES. It enables you to measure your customers' satisfaction with the processes implemented in their experience. And there are many elements that can be included in this scope. Let's take a closer look at what CES is and what it enables you to achieve: https://lnkd.in/ewuF_-wW #ces #customerexperience #satisfaction #survey #cx