In 2024, the relevance of the Customer Experience (CX) Maturity Framework faces scrutiny as businesses grapple with the complexities of cloud migration. Jim Chryssikos , National Portfolio Manager – Customer Experience Solutions, discusses how implementing and integrating Knowledge Management and Conversational AI can revolutionise CX. By reducing training time and improving information governance, these technologies enhance efficiency, customer satisfaction and staff engagement. As organisations adapt, the blend of these innovations promises a transformative impact on productivity and profitability. https://ow.ly/6BbB50S311l #CustomerExperience #AI #KnowledgeManagement #CloudComputing #ConversationalAI
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Happy Friday! Here's a topic you may not used to be reading about "AI" 🤥 A great article written by Jim Chryssikos from NEC Australia talking about the power of integrating knowledge management with conversational AI. I'm glad to see the phrase "single source of truth" #SSOT is catching on 😜 #customerexperience #AI #knowledgemanagement #livepro
In 2024, the relevance of the Customer Experience (CX) Maturity Framework faces scrutiny as businesses grapple with the complexities of cloud migration. Jim Chryssikos , National Portfolio Manager – Customer Experience Solutions, discusses how implementing and integrating Knowledge Management and Conversational AI can revolutionise CX. By reducing training time and improving information governance, these technologies enhance efficiency, customer satisfaction and staff engagement. As organisations adapt, the blend of these innovations promises a transformative impact on productivity and profitability. https://ow.ly/6BbB50S311l #CustomerExperience #AI #KnowledgeManagement #CloudComputing #ConversationalAI
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Head of Sales - UC, CX and Smart Transport at NEC Australia | Strategic Sales Leader in Technology and Transport Industry
Combining Conversational AI and Knowledge Management can significantly enhance CX, efficiency,productivity, and profitability. #NECAustralia #CustomerExperience #KnowledgeManagement #ConversationalAI #AI #CX
In 2024, the relevance of the Customer Experience (CX) Maturity Framework faces scrutiny as businesses grapple with the complexities of cloud migration. Jim Chryssikos , National Portfolio Manager – Customer Experience Solutions, discusses how implementing and integrating Knowledge Management and Conversational AI can revolutionise CX. By reducing training time and improving information governance, these technologies enhance efficiency, customer satisfaction and staff engagement. As organisations adapt, the blend of these innovations promises a transformative impact on productivity and profitability. https://ow.ly/6BbB50S311l #CustomerExperience #AI #KnowledgeManagement #CloudComputing #ConversationalAI
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📈 70% of CX leaders believe generative AI improves every digital interaction and plan to integrate it across customer touchpoints within two years. 💡 Crexendo® VIP™ CX Cloud Contact Center Platform already harnesses AI to deliver fast, personalized responses in any customer channel. Discover how AI can elevate your customer experience: https://hubs.ly/Q02RnXPB0 #GenAI #ContactCenter #CCaaS #CX
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📈 70% of CX leaders believe generative AI improves every digital interaction and plan to integrate it across customer touchpoints within two years. 💡 Crexendo® VIP™ CX Cloud Contact Center Platform already harnesses AI to deliver fast, personalized responses in any customer channel. Discover how AI can elevate your customer experience: https://hubs.ly/Q02RnXPB0 #GenAI #ContactCenter #CCaaS #CX
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📈 70% of CX leaders believe generative AI improves every digital interaction and plan to integrate it across customer touchpoints within two years. 💡 Crexendo® VIP™ CX Cloud Contact Center Platform already harnesses AI to deliver fast, personalized responses in any customer channel. Discover how AI can elevate your customer experience: https://hubs.ly/Q02RnXPB0 #GenAI #ContactCenter #CCaaS #CX
Crexendo LinkedIn
go.crexendo.com
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📈 70% of CX leaders believe generative AI improves every digital interaction and plan to integrate it across customer touchpoints within two years. 💡 Crexendo® VIP™ CX Cloud Contact Center Platform already harnesses AI to deliver fast, personalized responses in any customer channel. Discover how AI can elevate your customer experience: https://hubs.ly/Q02RnXPB0 #GenAI #ContactCenter #CCaaS #CX
Crexendo LinkedIn
go.crexendo.com
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📈 70% of CX leaders believe generative AI improves every digital interaction and plan to integrate it across customer touchpoints within two years. 💡 Crexendo® VIP™ CX Cloud Contact Center Platform already harnesses AI to deliver fast, personalized responses in any customer channel. Discover how AI can elevate your customer experience: https://hubs.ly/Q02RnXPB0 #GenAI #ContactCenter #CCaaS #CX
Crexendo LinkedIn
go.crexendo.com
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📈 70% of CX leaders believe generative AI improves every digital interaction and plan to integrate it across customer touchpoints within two years. 💡 Crexendo® VIP™ CX Cloud Contact Center Platform already harnesses AI to deliver fast, personalized responses in any customer channel. Discover how AI can elevate your customer experience: https://hubs.ly/Q02RnXPB0 #GenAI #ContactCenter #CCaaS #CX
Crexendo LinkedIn
go.crexendo.com
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Experience excellence with the AI-powered Crexendo® VIP™ CX Cloud Contact Center Platform! 🌟 Elevate customer experience with personalized AI responses 🚀 Boost productivity by streamlining operations 💡 Gain data-driven Insights for better decision-making 📈 Easily scale to manage more customer interactions
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Cloud technology is revolutionising CX by enabling hyper-personalised interactions. By leveraging AI and machine learning, businesses can examine vast amounts of data to understand customer behavior and deliver tailored experiences at scale. This empowers brands to offer relevant products and services, enhancing customer engagement and driving deeper brand loyalty. To learn more about how cloud technology is shaping the future of CX, read Angelina Maksimovic's full article on our website. Link in the first comment. #cloudtechnology #cxevolution #customerexperience #futureofcx #personalisation
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