This SHRM article by Lin Grensing-Pophal, SPHR, SHRM-SCP, PCM is an interesting read on the use of AI-driven "hyper-personalization" as a strategy to improve employee engagement. Technology is here to support us, and this can be true with the use of AI tools for employee experience. As the author cautions, just be sure to use these tools carefully -- and only as a way to enhance and build on preferences that employees have freely shared with you. There is a balance between convenience and creepy, we want things to operate intuitively yet not be tracking our every move. This article articulates where to draw the line.
https://lnkd.in/gUUCUESJ
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