NewStore, Inc.’s Post

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For the third time in four years, we surveyed more than 1,000 consumers to better understand the omnichannel experiences they expect modern store associates to provide. The bottom line is this: shoppers continue to demand more from frontline retail workers. This year, expectations for store associates’ capabilities increased in 22 of the 24 omnichannel categories we assessed year-over-year. Is your retail business keeping up with consumers’ demands, or are your employees at risk of burning out? To learn more about the findings, check out the five key takeaways below👇 and read our latest blog post 👉 https://lnkd.in/eZuZRh8t #omnichannelretail #retailassociates #customerexperience #retaildata #consumersurvey #retailtrends

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