Nexthink’s Post

BalanceWise IQ provides the necessary tools to establish a strong foundation for your organization. By meticulously enhancing both employee and customer experiences, your business can not only maintain but also substantially increase revenue stability and growth. To know more, contact: smcculloch@transform-cx.com #BalanceWiseIQ #TransformCX #EmployeeEngagement #CustomerExperience

Shaky ground ahead? Don't risk it! A strong foundation is crucial for business success, especially when it comes to customer and employee experiences. The numbers don't lie: - A 5% boost in customer retention can lead to a 25-95% increase in profit margins (Bain & Company) - Prioritizing employee engagement can drive a 21% increase in productivity and a 41% reduction in turnover (Gallup) BalanceWiseIQ is your partner in building a solid foundation. By focusing on employee (EX) & customer experiences (CX), you'll create a stable and profitable business that's ready for growth & change. Don't wait for cracks to appear - start building a strong foundation today and watch your revenue take off!

🔍 The Voice of Your Customer Starts with the Voice of Your Employees In contact centers, it’s easy to focus on customer satisfaction metrics—but what about your employees? The truth is, a positive customer experience is deeply tied to engaged and motivated employees. At HeadsUp, we believe that listening to and supporting your workforce is the key to creating a strong customer experience. Our AI-driven platform helps contact centers tune into the voice of their employees by: 📊 Providing Real-Time Feedback: Continuous insights into engagement, well-being, and leadership. 🤖 Predicting Workforce Trends: Identifying potential churn and disengagement before it affects your operations. 💡 Empowering Employees: Our Workforce Engagement Index ensures that your team feels heard, valued, and supported. A satisfied employee often leads to a satisfied customer. Let’s prioritize the voice of your employees to drive better business outcomes. #EmployeeEngagement #VoiceOfTheEmployee #CustomerExperience

Flaws in customer and employee experiences can significantly impact the overall revenue structure of a business or organization. Addressing these foundational aspects is crucial to prevent the entire structure from collapsing. BalanceWise IQ offers the tools needed to build a solid foundation for your organization. By focusing diligently on enhancing both employee and customer experiences, your business can not only support but also significantly boost revenue stability and growth. To learn more, reach out to: smcculloch@transform-cx.com #BalanceWiseIQ #TransformCX #EmployeeEngagement

📃 Improving your service operations has never been easier with this brand new white paper highlighting Zendesk's AI-powered management solutions to improve workforce engagement, and how you can integrate those solutions to help you exceed customer expectations. #ZendeskAI #zendesk #cx #wfm

Future-first financial services means putting customers and employees first, meanwhile combating financial crime and boosting security and compliance. Accelerating loyalty, growth, and profitability through personalized customer interactions and financial insights is top of mind in today’s market—the same goes for employee morale. What tools can we use to enhance customer engagement and inspire collaboration? Sign up and stay connected to learn more about how to use technology to tailor specific needs and ensure the delivery of differentiated experiences.

Boost Customer Experience with Employee Innovation💡 Redwood Credit Union used IdeaScale to engage over 70% of their staff in just one year, leading to 85+ customer experience improvements! 📈 Watch the video to learn how employee ideas transformed their business. Could this approach work in your organization too? What are your thoughts on harnessing employee ideas for customer success? #Innovation #CustomerExperience #EmployeeEngagement #IdeaManagement

Ensuring your CX technology delivers value takes more than just implementation. It’s about helping your team embrace it, integrate it into their workflows, and use it effectively to enhance customer interactions. 💻🤝 Avoiding common pitfalls and focusing on employee adoption can make all the difference. Our new eBook dives into why some CX deployments fall short and offers actionable steps to optimize your investment for long-term success. Discover strategies to turn your CX platform into a powerful tool for your organization. https://lnkd.in/g8hTCXYY #GuidedCX #Cobrowsing #DigitalCustomerEngagement 

Tired of playing catch-up in the digital age? It's time to turn your business into a digital powerhouse. Discover how digital transformation can: Streamline operations and reduce costs Boost productivity and employee satisfaction Enhance customer experiences and loyalty Achieve sustainable growth and future-proof your business Ready to take the leap? Let's connect and explore how we can help you harness the power of technology. #DigitalTransformation #Innovation #FutureofWork

At Insync, we believe a strong employee experience (EX) doesn’t just benefit your internal culture—it drives better business outcomes through improved customer experience (CX). In our latest article, we dive into the actionable ways you can enhance EX to see a direct impact on CX. When employees feel valued, empowered and motivated, they go above and beyond for your customers. Read more to find out the actionable steps to improve EX, which in turn will positively impact your CX: https://lnkd.in/gicAvTtx