Nextiva’s Post

According to IDC, 80% of data will be unstructured by 2025, including your customer data. This is a reality that will be here in less than two years. For decades, surveys have been the go-to method for customer experience programs. However, the next frontier of CX is pulling in unsolicited feedback from various sources such as customer service calls, chats, social posts, and reviews. Leading organizations are already harnessing the power of this feedback. Why? Because it provides real-time insights that benefit the entire organization – from digital to product to sales and more. It allows you to identify and resolve customer experience issues quickly, creating more value and business impact for your CX program, especially in a time where every dollar is under scrutiny. If you're interested in learning how this approach works and want practical next steps to implement it, we've just launched a new guide to help you. https://lnkd.in/gaUNh-JV

Implementing AI without proper strategy often fails to deliver benefits – and can even harm customer satisfaction. This guide includes real-world examples and data-backed tips for personalisation, seamless omnichannel service, human-AI collaboration, and more. Whether you're considering AI or already use it, give this a read. You're sure to walk away with actionable ways to improve CX and get the most out of AI. Kudos to my colleagues at Cirrus Response for putting together such an informative resource! Let me know if you have any other questions after checking it out. https://lnkd.in/ehHgUnhg .

80% of data will be unstructured by 2025, according to IDC. That means your customer data. That's <2 years away. Surveys have been a mainstay of customer experience programs for decades. But pulling in unsolicited feedback (think customer service calls, chats, social posts, reviews...) is the next frontier of CX. It's what today's leading organizations are already doing. WHY? It creates a wealth of real-time insights that brings value to the ENTIRE organization. Digital, Product, Sales, you name it. It means being able to find and fix broken customer experiences faster. It means getting more value and more business impact out of your CX program during a time where every dollar is scrutinized. Curious how it works? Want practical next steps to get there? Here's a new guide we just launched to help. https://lnkd.in/gPmVmggT .

Implementing AI without proper strategy often fails to deliver benefits – and can even harm customer satisfaction. This guide includes real-world examples and data-backed tips for personalisation, seamless omnichannel service, human-AI collaboration, and more. Whether you're considering AI or already use it, give this a read. You're sure to walk away with actionable ways to improve CX and get the most out of AI. Kudos to my colleagues at Cirrus Response for putting together such an informative resource! Let me know if you have any other questions after checking it out. https://lnkd.in/eFxsJy42 .

Implementing AI without proper strategy often fails to deliver benefits – and can even harm customer satisfaction. This guide includes real-world examples and data-backed tips for personalisation, seamless omnichannel service, human-AI collaboration, and more. Whether you're considering AI or already use it, give this a read. You're sure to walk away with actionable ways to improve CX and get the most out of AI. Kudos to my colleagues at Cirrus Response for putting together such an informative resource! Let me know if you have any other questions after checking it out. https://lnkd.in/eGMdiJkg .

With the rise of omnichannel communication, contact centres have become even more vital in delivering seamless and personalised experiences across various channels. Discover how InMoment's advanced Conversational Intelligence solution can supercharge your post-service interactions, providing actionable insights that fuel growth and retention. Maximise ROI, elevate service quality, and make strategic decisions with confidence. 📞 💰 Ready to transform your customer feedback? Take the first step today! #CustomerFeedback #InMoment #AI

With the rise of omnichannel communication, contact centres have become even more vital in delivering seamless and personalised experiences across various channels. Discover how InMoment's advanced Conversational Intelligence solution can supercharge your post-service interactions, providing actionable insights that fuel growth and retention. Maximise ROI, elevate service quality, and make strategic decisions with confidence. 📞 💰 Ready to transform your customer feedback? Take the first step today! #CustomerFeedback #InMoment #AI

📣 Top 5 CX (customer experience) trends 📈 as we near 2024 : 1️⃣ Hyper-personalization: Engage your audience on a deeper level by tailoring your product and communication to their unique needs. Deliver personalized experiences that cut through the noise. 2️⃣ Seamless omnichannel support: Give your customers a seamless experience with consistent support across all channels - email, chat, social media, and beyond. Be there when they need you most. 3️⃣ Data-driven decision-making: Tap into the power of data analytics to uncover insights that fuel your strategies. Make informed decisions grounded in customer behavior and feedback. 4️⃣ AI-powered chatbots: Boost customer satisfaction and efficiency with AI chatbots that provide instant resolutions. Say goodbye to long wait times and hello to 24/7 support. 5️⃣ Enhanced self-service options: Empower your customers with self-service capabilities to find answers quickly and effortlessly. Enhance their experience and save resources at the same time.

With the rise of omnichannel communication, contact centres have become even more vital in delivering seamless and personalised experiences across various channels. Discover how InMoment's advanced Conversational Intelligence solution can supercharge your post-service interactions, providing actionable insights that fuel growth and retention. Maximise ROI, elevate service quality, and make strategic decisions with confidence. 📞 💰 Ready to transform your customer feedback? Take the first step today! #CustomerFeedback #InMoment #AI

Implementing AI without proper strategy often fails to deliver benefits – and can even harm customer satisfaction. This guide includes real-world examples and data-backed tips for personalisation, seamless omnichannel service, human-AI collaboration, and more. Whether you're considering AI or already use it, give this a read. You're sure to walk away with actionable ways to improve CX and get the most out of AI. Kudos to my colleagues at Cirrus Response for putting together such an informative resource! Let me know if you have any other questions after checking it out. https://lnkd.in/eHFQe8iF .