💬 “Can AI agents survive in the real world?” That’s the question our very own Jan Hugenroth is answering during one of the panels at #CXFest2024! We’re joining a discussion with Georgia Tsiamanta, Pierce Buckley, and Bas Ploeg, who have learned how AI agents perform in real contact centers, and what it takes to use them impactfully. And here's the good news: if you want to join us and discuss the future of CX, as in this panel, you can do it at our campervan! 🎙️ You'll solve these (and other challenges) in conversation with Jan, our CEO/Card Master. We'll also record each round as a podcast and share them with the CX community! ⏱️ When? We play and record every day during CX Fest, starting today 📌 Where? In the Next Matter campervan (our booth at #CXFest2024) 👇 How can you join? Drop a message to Petro Vaxevanakis or stop by the Next Matter Campervan at #CXFest2024 to reserve your spot!
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Can modern technology like AI be successfully implemented within an agency’s allotted budget and set a new standard for citizen service? Listen now: https://lnkd.in/dnKp-Kvj In FedInsider.com latest #FedsAttheEdge podcast, we explore how modern tech like AI can revolutionize citizen services within government agencies. Amanda Nabours, IT Architect - Emerging Technology Advisory Panel, City of Dallas, TX, and Tony Orlando, General Manager, Data and AI, Google Public Sector, weigh in on balancing budget constraints and the promise of improved citizen experiences. Peg Hosky TD SYNNEX Public Sector Google John Hosky Claudia Hosky Kristie Clement Jennifer Bloch
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Are you ready for the rise of the machine customer? 🤖 With Gartner predicting that by 2027, 50% of us will be using AI personal assistants in our daily lives, they could be here much sooner than anticipated! Joined by Sirte Pihlaja, CEO of Shirute Ltd, listen to episode #706 now as we explore what machine customers are, how they’re set to impact the future of CX and EX, and as CX leaders, what we should be thinking about now to ensure we’re equipped for their arrival. So, with employees and agents set to interface with AI in the near future, is it machine customer experience that we instead need to be designing for? 🤔 To listen to the full episode now, visit https://lnkd.in/eAX4DxGu. No longer re-hashing the same old conversations, for increasingly meaty topics, provocative discourse, and a dose of healthy debate too, ensure you’re subscribed to the Inspiring Women in CX podcast (you’ll find us on all the streaming platforms!) to be notified when a new episode goes live. 💥 #MachineCustomers #TheInspiringWomenInCXPodcast #WomenInCX #Community
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I Help Scale Businesses All Over The Country | Event Prof | Motivational Speaker | Entrepreneur
In the latest episode of Top Three Thursday Podcast, I had the pleasure of talking with trade show expert Samantha Vogel, CMP about leveraging technology to create impactful booth experiences. One of the key topics we dove into was the exciting potential of artificial intelligence in the trade show space. Samantha shared fascinating insights on how AI can revolutionize the way we design and interact with exhibits: - 🤖 AI tools like Midjourney can help visualize and prototype booth designs more efficiently - 🧠 Integrating AI into exhibits enables personalized, interactive experiences that wow attendees - 📊 Capturing behavioral data through AI allows exhibitors to track engagement and measure ROI "AI is going to be an incredible asset in the trade show industry. It empowers us to design unforgettable experiences, capture meaningful insights, and push the boundaries of what's possible on the show floor." - Samantha Vogel Check out the full episode to learn more about crafting an effective trade show strategy and embracing cutting-edge tech like AI. Let me know your thoughts in the comments! #AI #TradeShows #EventProfs #ExhibitDesign #Midjourney #DataDriven #ExperientialMarketing
AI is transforming the event landscape at lightning speed! 🚀 Samantha Vogel, CMP from Freeman Company shares cutting edge insights in this episode. From reimagining Trade Show booth experiences to unlocking new potentials, the future is here, and it's incredible. 🌟✨ #EventInnovation #FutureOfEvents #AIRevolution 🎧#EventPlanning #AIRevolution #PodcastLife #EventTech #InnovationInEvents #PodcastEpisode #EventProfs #womeninbiz #womeninbusiness
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Interesting stat from the latest Report from Genesys and Sabio "96% stated that balancing customer privacy with AI-driven personalisation will become increasingly challenging" Collecting extensive personal data to tailor experiences companies must ensure they handle data transparently and securely in empathically. Genesys is committed to understanding and reducing bias in AI models to support ethically fair decision-making.
We've teamed up with Sabio and Genesys to explore the impact of AI in today's workplaces. 🤖 Throughout the course of 2024 to date, we’ve embarked on a journey to unravel the presence of AI in today’s workplaces, sending out a survey to over 30,000 members of our Engage Customer community as well as hosting an episode of Engage Customer Talks, a podcast and a Focus Group. Within this report, you’ll be able to read more about our key findings, as well as catch-up on-demand on our activities. 📄Download the report > https://hubs.ly/Q02FNJDL0
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Executive Recruiter matching experienced professionals with exciting opportunities at McKinsey & Company
🗄️ From the archives: #NobelPrize winner Daron Acemoglu joined my colleague Michael Chui on the Forward Thinking podcast to connect the dots between AI, productivity, wages, and inequality, and how to counterbalance the impacts of automation. Listen or read here ➡️ https://lnkd.in/g2Kqrfv8
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Explore the impact of AI in the workplace!
We've teamed up with Sabio and Genesys to explore the impact of AI in today's workplaces. 🤖 Throughout the course of 2024 to date, we’ve embarked on a journey to unravel the presence of AI in today’s workplaces, sending out a survey to over 30,000 members of our Engage Customer community as well as hosting an episode of Engage Customer Talks, a podcast and a Focus Group. Within this report, you’ll be able to read more about our key findings, as well as catch-up on-demand on our activities. 📄Download the report > https://hubs.ly/Q02FNJDL0
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🗄️ From the archives: #NobelPrize winner Daron Acemoglu joined my colleague Michael Chui on the Forward Thinking podcast to connect the dots between AI, productivity, wages, and inequality, and how to counterbalance the impacts of automation. Listen or read here ➡️ https://lnkd.in/eqJxzVjA
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Our latest podcast is with Nerys Corfield, a call center consultant to leading firms, including Volkswagen, Vodafone, and Sky, discusses the challenge with agent accents on support calls, plus these other call center challenges below. - The cost of managing voice interactions is rising - It is imperative to bridge the gap between Operations and IT - Call centers should develop a roadmap for AI implementation For the full discussion click on the link in the first comment. Thanks Chad Oda for leading this discussion! #callCenters #cusomerSupport #contactCenters #ccai #support
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🗄️ From the archives: #NobelPrize winner Daron Acemoglu joined my colleague Michael Chui on the Forward Thinking podcast to connect the dots between AI, productivity, wages, and inequality, and how to counterbalance the impacts of automation. Listen or read here ➡️ https://lnkd.in/d5AQAYiF
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Great episode to listen to this weekend. Catch up on emerging trends in #ProfessionalServices. From AI to automation, we share the latest insights on #WDAYPodcasts. #TeamWDAY
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2mowhat a great discussion. Jan Hugenroth Georgia Tsiamanta Bas Ploeg thanks for all the learnings shared 🙌🏽 Pierce Buckley hats off for facilitating the panel.