Transformative Wellness|SpaCraft| Ananda-in the Himalayas|Oberoi Hotels & Resorts|Hyatt & Ista Hotels| Spa |Pre-Opening|Luxury Hotels & Resorts
𝙒𝙝𝙖𝙩𝙚𝙫𝙚𝙧 𝙝𝙖𝙥𝙥𝙚𝙣𝙚𝙙 𝙩𝙤 𝘿𝙧𝙞𝙥 𝘽𝙤𝙬𝙡𝙨? How often do you stay in a hotel and use the TCMF for your morning tea/coffee?? I do it all the time. In tbe good ol’ days the facility used to have something called a drip bowl for you to place your used tea bag or spoons so that they don’t mess up the counter. Like the dodos in Mauritius, these seem to have become extinct!!!! Imagine you go to make a second cup and have to do it in this mess of a drippy teabag, a sticky spoon and assorted used sugar and milk satchets!!!! And to add to it the HK teams end up having a nightmare to clean up after the guest. Ever wonder why these aren’t there anymore? 🤔 It’s probably not the cost or availability. In my view it’s because of a 𝙡𝙖𝙘𝙠 𝙤𝙛 𝙖𝙩𝙩𝙚𝙣𝙩𝙞𝙤𝙣 𝙩𝙤 𝙙𝙚𝙩𝙖𝙞𝙡 𝙩𝙤𝙬𝙖𝙧𝙙𝙨 𝙩𝙝𝙚 𝙜𝙪𝙚𝙨𝙩 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚. So folks whenever you “spec” a service, please review the entire guest experience”journey” through it. Every step of the way in great detail. Let’s hear your views on “drip bowls” or any other such little detail that you feel is important for the guest. #teacoffee #guestexperience #service #details #hotels #resorts
Totally agree- have noticed this as well -even in hotels which used to have them earlier
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Good one Nikhil Kapur
Director Panacea Medcare | Director - BD Famsun Silos | Director Radha Krsna Hospitality | Karma Yogi
7moPerfect observation. We have it them our hotel due similar to experiences like you mentioned.