Omnicare, a CVS Health company’s Post

When you value the culture of your organization, it’s critical to create the conditions for new employees to connect to it. The McKesson Experience (McKeX) is an initiative that brings new employees together to learn about the business, our culture and values, from senior leaders. It’s also a great opportunity to build a network they can leverage throughout their McKesson career! #onboarding #culture

One of our values at Ipsos is clients-first. Hear more about how Ipsos helps organizations retain customers, grow share of spend, increase advocacy and boost operational efficiency, all to ‘deliver a Return on Customer Experience Investment (ROCXI). https://lnkd.in/gxK8hK2i https://lnkd.in/g3SaGyBY

Here is an example of the initiatives that CVS Health is implementing to improve upon #CustomerExprience. How does your #EngagementStrategy compare? Under the direction of CEO Karen Lynch, CVS Health, in collaboration with Deloitte Digital, reports transforming their customer-centric approaches, from applying a four-pronged strategy, resulting in targeted resolutions of over 5M client encounters from increasing customer feedback. This program has raised the possibility that customers will refer to CVS Health services in addition to improving customer satisfaction. The enormity of this endeavor cannot be understated. Their scope includes CVS Pharmacy, CVS Caremark, Aetna, a CVS Health Company, and Oak Street Health. #ConsumerEngagement #DigitalHealthcare #Innovation #PatientCentric #CustomerCentric #Healthcare #HealthcareInfrastructure

🌟 𝐎𝐦𝐧𝐢𝐜𝐞𝐥𝐥 𝐂𝐚𝐫𝐞𝐞𝐫𝐬: 𝐅𝐨𝐫𝐠𝐞 𝐘𝐨𝐮𝐫 𝐏𝐚𝐭𝐡 𝐰𝐢𝐭𝐡 𝐏𝐮𝐫𝐩𝐨𝐬𝐞 𝐚𝐧𝐝 𝐏𝐫𝐨𝐦𝐢𝐬𝐞 🌟 At Omnicell, we're not just offering jobs; we're inviting you to be part of a promise and a purpose that's reshaping the future of healthcare. Our 𝐏𝐫𝐨𝐦𝐢𝐬𝐞 is clear: "Outcomes. Defined and Delivered." Our 𝐏𝐮𝐫𝐩𝐨𝐬𝐞 is bold: "To be the healthcare providers’ most trusted partner to enable the Autonomous Pharmacy transformation." And our 𝐆𝐮𝐢𝐝𝐢𝐧𝐠 𝐏𝐫𝐢𝐧𝐜𝐢𝐩𝐥𝐞𝐬 are the values that light our way. 𝐉𝐨𝐢𝐧 𝐎𝐮𝐫 𝐋𝐞𝐠𝐚𝐥, 𝐏𝐞𝐨𝐩𝐥𝐞, 𝐐𝐮𝐚𝐥𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐓𝐞𝐚𝐦𝐬: 🔐 In our Legal team, we uphold the integrity that makes us our partners' most trusted ally. 💼 Our People organization thrives on creating the optimal employee experience aligned with our purpose. 🔬 Be part of the Quality team that ensures the excellent outcomes we promise. ⚖️ Drive adherence to standards and regulations in our Compliance division, a cornerstone of the trust we build. 🌍 These roles are crafted for those who see beyond the job description—their work's impact on millions of lives. 𝐖𝐡𝐲 𝐎𝐦𝐧𝐢𝐜𝐞𝐥𝐥? Be Mission-Driven: Every role, from Quality Assurance to Corporate Counsel, contributes to our collective promise of defining and delivering outcomes. Fulfill a Visionary Purpose: Your work directly supports the transformation into an Autonomous Pharmacy, a vision that changes the face of healthcare. Live Our Values: Embrace our Guiding Principles in every task, as we believe what we stand for is as important as what we deliver. Be a 🔥 𝐏𝐚𝐬𝐬𝐢𝐨𝐧𝐚𝐭𝐞 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐞𝐫 in tech or quality roles, driving innovation. As a 🎯 𝐌𝐢𝐬𝐬𝐢𝐨𝐧-𝐃𝐫𝐢𝐯𝐞𝐧 advocate in legal or compliance, fulfill our commitment to excellence. Create lasting 💼 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 in HR or management, synergizing for success. Exhibit 🧠 𝐈𝐧𝐭𝐞𝐥𝐥𝐞𝐜𝐭𝐮𝐚𝐥 𝐂𝐮𝐫𝐢𝐨𝐬𝐢𝐭𝐲 in data or analytics, pushing boundaries. 🌟 𝐃𝐨 𝐭𝐡𝐞 𝐑𝐢𝐠𝐡𝐭 𝐓𝐡𝐢𝐧𝐠 across the board, ensuring integrity leads our journey. Embrace an 🚀 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫𝐢𝐚𝐥 spirit, turning opportunities into achievements. At Omnicell, your career aligns with a Promise of defined outcomes, a Purpose of trusted partnership in healthcare innovation, and Values that guide our collective journey to excellence. Step into a future where you don't just make a living – you make a difference. https://lnkd.in/gcibAGsT #OmnicellPromise #HealthcareVision #ValuesDrivenCareer

The VA has found that the solution to good customer experience lies in employee experience. Read more from Kristen Doerer:

In contemporary healthcare settings, exceptional customer service is paramount to improving patient outcomes and satisfaction. Research indicates that a strong service climate positively influences patient experiences and loyalty. Despite its significance, there is a notable deficiency in formal training for healthcare professionals in this area. Recognizing this critical gap, the VCU Center for Corporate Education has prioritized professional development in customer service within the non-credit space, specifically targeting healthcare professionals in small and medium-sized settings. Our decision is driven by the understanding that these environments often lack the resources for extensive training programs. By leveraging the expertise of one of our wonderful faculty members Suzanne Makarem, who is a leading scholar in the field, we aim to provide accessible and practical training that equips healthcare professionals with essential skills. This initiative will enhance patient care, communication, and overall service quality, fostering a more patient-centered healthcare environment. #HealthcareExcellence #PatientExperience #ServiceQuality #ProfessionalDevelopment #HealthcareTraining #NonCreditEducation #HealthcareProfessionals #PatientCare #HealthcareInnovation #SmallMediumHealthcare #CorporateEducation #CustomerService #MedicalTraining #PatientCenteredCare #HealthcareLeadership

Today's Brightflag revelation (and really every day's revelation since I joined Brightflag three weeks ago) - our Customer Success team is peerless. I am blown away by the insights our Customer Success Managers share with our customers around such things as: * Billing guidelines best practices * Rate benchmarking * Budgeting guidance * Timekeeper rate increase requests * Leverage ratio optimization (e.g. partner vs. associate time) In-house teams usually have more strategic initiatives on their plates than they have resources. It's amazing that our CSMs offer this free service to ALL of our customers so that our customers can achieve greater success. #customersuccess #legaltech

The GenieConnect®️ Customer Best Practice Forum - April 2024 As remote care gains momentum, we acknowledge the hurdles it presents while focused on achieving care outcomes. Our forum unites local authorities and care providers, facilitating an exchange of best practices and insights essential for navigating this evolving landscape. This bi-annual event underscores the necessity of collaborative efforts within the industry, and we're delighted to extend this opportunity to all our valued customers. Are you coming to the next one? #SocialCare #LocalAuthority #CareProviders

Check out Amanda’s insights!

In this live edition of the Genesys #CXGreenRoom, hear from industry visionaries about why it's essential to give equal weight to customer and employee experiences.