C1 reposted this
Customer Service and Customer Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
How can companies maintain a balance between human-to-human interactions and technology? A new episode of Amazing Business Radio is live! This week, Jeffrey Russell, CEO at C1, shares a human-centric approach to AI. Technology and artificial intelligence must be built with empathy at its core. This means understanding what really matters to customers to creating relevant, valuable, and impactful solutions. Authenticity, augmentation, and applied intelligence are essential to ensuring technology meets customer needs. Integrating artificial intelligence into the customer experience must be easy for its end users to use, offer genuine value to customers, and enhance the capabilities of employees to serve. Plus, Shep and Jeffrey talk about how to engage in a healthy, consultative dialogue when experiencing pushback from clients. Tune in! https://lnkd.in/gSeiay9q #customerservice #customerexperience #ArtificialIntelligence #AI #ShepHyken
Russell Rosario
1mo
Companies can balance by prioritizing empathy and real customer needs. Integrating AI smoothly helps Shepard (Shep) Hyken
Jeffrey Russell
1mo
Thank you so much Shep - really enjoyed our discussion
Diane S. Hopkins
1mo
Love this dive into the important topic. We all want the I but not very interested in the A of AI.
Ken Wendle
1mo
People first. Technology (yes, even AI) second. Leverage technology to help people achieve more and better results! People ALWAYS make the difference. Always.
Great conversation Shep and Jeffrey. So important for organizations to be able to balance utilizing new technology like AI while not losing the human experience and empathy. AI should stand for Authentic Intelligence not Artificial but too often that's not the case.