OPINATOR’s Post

Are you struggling to sync good talent with an omnichannel call center solution? Jimfro's omnichannel call center solution ensures your business connects with skilled professionals to manage communications across all platforms phone, email, chat, and social media with ease. Our solution not only enhances operational efficiency but also creates positive social impact within communities, making Jimfro your partner in both business growth and community development. Why Jimfro? Tailored staffing solutions Unified, consistent customer interactions Reliable, highly skilled professionals 👉 Contact us today to learn how our omnichannel solution can align talent and technology for impactful results! #JimfroOutsourcing #OmnichannelSolutions #CustomerServiceExcellence #JimfroImpact

At Horizons Summit, we’re putting the spotlight on Omnichannel Excellence to transform how businesses approach Experience Management for both customers and employees. In today’s fast-paced environment, seamless interactions are essential—whether customers move between digital and physical channels or employees engage through various internal systems. Success comes from unifying these experiences and ensuring consistency across all touchpoints. This goes beyond surveys—we’re integrating all data sources, from voice and chat interactions to emails, operational systems, and transactional data. By combining these insights with industry expertise and innovative tools, we empower organizations to create consistent, impactful journeys that drive satisfaction and engagement. Get ready to explore groundbreaking strategies and hear from top CX and XM leaders who are redefining how organizations deliver excellence across every channel. This is a must-attend event for those committed to taking their experience management efforts to the next level! #OmnichannelExcellence #ExperienceManagement #CustomerExperience #CXLeadership #HorizonsSummit2024 #Farlinium #XM #CX

☎️ We often advise early-stage companies that it all starts with sales. Our friend Chris Beall, founder & CEO of ConnectAndSell, Inc, brings up a great point about cold calling and we agree. It's absolutely critical to any business. 📈 Effective cold calling can help drive initial revenue and even when a company's sales org becomes more mature, cold calling needs to remain as a key part of filling the sales pipeline. 📞 What's key though is finding the right person or team that can effectively execute a highly targeted cold calling strategy. BUILD🛠️>GROW📈>FUND💰>EXIT🦄 venture@portolavalleypartners.com #venturecapital #innovation #future #technology #marketing

Exciting news for Insider.! 🎉 We’ve been recognized as a @Gartner® Peer Insights™ 2023 Customers’ Choice for #PersonalizationEngines ⭐ Having been a leader for three years in the Gartner® Magic Quadrant™ for Personalization Engines, the Customers' Choice distinction is a testament to the positive reviews from our customers. ❤️ This recognition cements our standing as the #1 choice for marketers in Personalization and Customer Experience (CX). 🚀 Our platform received the highest scores across several categories, including a score of 4.8/5 for our overall rating across all vendors. 🔥 We’re the #1 product in all four categories:  🥇 Product Capabilities (4.8/5) 🥇 Sales Experience (4.8/5) 🥇 Deployment Experience (4.7/5) 🥇 Support Experience (4.8/5) A special thanks to our customers in Latam for this recognition.❤️ Together, we are co-piloting the future of marketing and #CX with leading brands like Allianz, adidas, Samsung Electronics, and more. 🔥 Click here to find out more - https://bit.ly/3T59BaL 

Cold calling is crucial—it's more than just an interruption; it's a strategic element of an omnichannel strategy. The right words, carefully chosen and delivered, can be worth millions. It’s about creating scalable, trust-based communication that can transform a simple conversation into a significant business opportunity. To truly leverage this strategy, it’s important to build predictability and reliability around these interactions. Business owners and leaders are drawn to these qualities because they signal a well-oiled machine, capable of consistently producing results. By integrating cold calls into your broader communication strategy and ensuring they are reliable and effective, you activate a powerful component of your business’s growth engine. #coldcalling #scale #business

Cold calling is crucial—it's more than just an interruption; it's a strategic element of an omnichannel strategy. The right words, carefully chosen and delivered, can be worth millions. It’s about creating scalable, trust-based communication that can transform a simple conversation into a significant business opportunity. To truly leverage this strategy, it’s important to build predictability and reliability around these interactions. Business owners and leaders are drawn to these qualities because they signal a well-oiled machine, capable of consistently producing results. By integrating cold calls into your broader communication strategy and ensuring they are reliable and effective, you activate a powerful component of your business’s growth engine. #coldcalling #scale #business

Here are 5 Ps to increase sales by understanding customer problems, not just pushing your product: ➡ 1.     Pinpoint the Problem: Ask insightful questions to uncover the customer's specific challenges and frustrations. ➡ 2.     Prioritize Needs: Don't just hear the problem, understand its impact on their business or life. What are their priorities? ➡ 3.     Present Solutions, Not Products: Show how your offerings directly address their needs, not just features. Focus on the benefits they'll experience. ➡ 4.     Personalize the Pitch: Tailor your communication and solutions to each customer's unique situation. One-size-fits-all rarely works. ➡ 5.     Prove the Value: Quantify the impact your solution can have. Use data, case studies, or testimonials to demonstrate success. 👉 Repost if you agree. ♻ 👉 Follow for more insights. #customerexperience #customerservice #customer #cx #customerjourney #customerloyalty #customermapping #omnichannel #leadership #customercentricity #mentalhealth #coaching #serviceexcellence #employeeexperience

You've heard it, seen it, and probably wondered if it's just another fancy term in the event tech world. But what if I told you that "intelligent omnichannel orchestration" could be the secret to improving your event results by a mile? Next week, David Logue (Aktana) and I will cut through the jargon to show you the real deal, and how you can turn every touchpoint into a goldmine of engagement and opportunity. Why should you care? Imagine your field force, supercharged and mobilized, driving registrations through the roof, packing your events to the brim, and nailing the follow-up game. This is your chance to move from omnichannel by exception to omnichannel by excellence. Join us: February 29 - 11am ET / 17:00 CET - registration link in comments.

To all my retail connections and anyone that has had enough of hearing about personalisation but still not getting a personalised experience, I have good news for you! I've connected with some of Medallia's CX experts to bring you a webinar that talks all things personalisation and how to deliver a personalised strategy that meets your customers' expectations. This webinar is your chance to learn from the best and gain insights into personalisation strategies that work. Stay tuned for more details on this exciting opportunity. Dont miss out on the chance to take your personalisation strategy to the next level! Keep your eyes peeled 👀 Richard Amos 🇧🇷 🇬🇧 #cx #customerexperience #personalisation #retail

I love it when virtual becomes reality... Fabulous Francesca Giobbi has just met fellow heart-centred super-connector John Donnelly at Dublin airport. They have already met countless times online, but now they will be able to smell and touch each other. When I say my network is the epicentre of omnichannel hybrid virtual networking, I am not kidding. It is where virtual and reality converge seamlessly. I have lost count of the number of people who met virtually in my groups during the pandemic, and then meet in-person when it eventually receded. It's two-way traffic: if Francesca met someone interesting on the aeroplane, there is a good chance that he or she will end up in my 500 WhatsApp groups. #VirtualToReality #HybridConnections #DigitalMeetsPhysical #OmnichannelNetworking #VirtualToInPerson #RealConnections #OnlineToOffline #NetworkConvergence #HybridNetworking