OPINATOR’s Post

A few years ago, a retailer told me: "Loyalty is earned, not given. But how do we keep earning it in a world of endless options?" That conversation stuck with me, and it's even more relevant today. 👉 Research shows that personalization drives loyalty. In fact, 75% of customers are more likely to stick with brands that provide tailored experiences (McKinsey, 2023). Integrating personalized lifestyle insights into your engagement strategy could be the key to achieving this. This is where lifestyle insights change the game. By understanding what motivates your customers, you can: ✔ Offer relevant, personalized recommendations. ✔ Build emotional connections through shared wellbeing goals. ✔ Create consistent engagement that fosters loyalty. At dacadoo, we help retailers like you unlock the power of lifestyle data. It's about knowing your customers and building a future-proof strategy. Imagine the impact of making every customer feel truly understood. Ready to explore the possibilities? Let’s connect. #dacadooEngagement #CustomerLoyalty #RetailInnovation #Retail #Engagement #CustomerExperiencie #IA #Loyalty #DataDrivenMarketing 

"When we partnered with AcuityMD, the value was seen immediately." Olympus Corporation had a challenge finding accurate data to ensure that sales reps were spending time in the areas with the greatest value. They had been using multiple data sources, which burdened sales reps and took up time they didn't have. As Emily Halley, Senior Omnichannel Deployment Manager, Olympus Corporation of the Americas, explains, once they launched AcuityMD, everything was centralized, faster, and more convenient. A critical feature for Olympus has been AcuityMD Peer Networks, which allows their sales reps to personalize their discussion with providers, and speaks directly to their needs and wants. Learn how to create a personalized sales pitch with AcuityMD Peer Networks here - https://bit.ly/3XM1jFD

🔍 Can Collaboration Unlock Retail Success? 🛍️ Retail is changing fast. With 60% of consumers starting online and finalizing purchases in-store, there's a massive opportunity for brands and retailers to work together. Is your brand making the most of it? In our latest blog, we explore insights from a fireside chat with industry leaders like Eoin Comerford (former CEO of Moosejaw), Mike Massey (CEO of Locally), and Stephen Gendron (CEO of ENDVR). They share strategies for creating a seamless consumer experience and why collaboration between brands and retailers is crucial for success. Eoin Comerford said it best: “This is not an us vs. them scenario. We must work together to enhance the in-store experience.” How do you think brands and retailers can collaborate better? What steps are you taking to ensure a seamless consumer experience? 🔗 Read the full blog to uncover actionable insights! https://hubs.ly/Q02KczqJ0

☎️ We often advise early-stage companies that it all starts with sales. Our friend Chris Beall, founder & CEO of ConnectAndSell, Inc, brings up a great point about cold calling and we agree. It's absolutely critical to any business. 📈 Effective cold calling can help drive initial revenue and even when a company's sales org becomes more mature, cold calling needs to remain as a key part of filling the sales pipeline. 📞 What's key though is finding the right person or team that can effectively execute a highly targeted cold calling strategy. BUILD🛠️>GROW📈>FUND💰>EXIT🦄 venture@portolavalleypartners.com #venturecapital #innovation #future #technology #marketing

Cold calling is crucial—it's more than just an interruption; it's a strategic element of an omnichannel strategy. The right words, carefully chosen and delivered, can be worth millions. It’s about creating scalable, trust-based communication that can transform a simple conversation into a significant business opportunity. To truly leverage this strategy, it’s important to build predictability and reliability around these interactions. Business owners and leaders are drawn to these qualities because they signal a well-oiled machine, capable of consistently producing results. By integrating cold calls into your broader communication strategy and ensuring they are reliable and effective, you activate a powerful component of your business’s growth engine. #coldcalling #scale #business

Are you struggling to sync good talent with an omnichannel call center solution? Jimfro's omnichannel call center solution ensures your business connects with skilled professionals to manage communications across all platforms phone, email, chat, and social media with ease. Our solution not only enhances operational efficiency but also creates positive social impact within communities, making Jimfro your partner in both business growth and community development. Why Jimfro? Tailored staffing solutions Unified, consistent customer interactions Reliable, highly skilled professionals 👉 Contact us today to learn how our omnichannel solution can align talent and technology for impactful results! #JimfroOutsourcing #OmnichannelSolutions #CustomerServiceExcellence #JimfroImpact

🌟 Longevity of Clients: A Testament to Outstanding Service! 🌟 In business, there's no better proof of exceptional service than the long-term loyalty of our clients. At ICX, we take immense pride in nurturing relationships that stand the test of time. Many of our clients have been with us for over a decade, a true testament to our performance and dedication. Here's why client longevity speaks volumes: -> Performance: We’re consistently meeting or exceeding our clients’ expectations. -> Trust: Long-term clients place their trust in us, knowing we consistently deliver exceptional results and high-quality services. -> Value: Continued partnerships mean we’re adding value and helping clients achieve their goals. -> Mutual Growth: As our clients grow, so do we. Their success stories fuel our passion and drive for innovation. Here’s to the enduring relationships that define our success. ✨ #CustomerService #ClientLoyalty #BusinessGrowth #ICX #CustomerExperience #Omnichannel #CX #ROI #

To all my retail connections and anyone that has had enough of hearing about personalisation but still not getting a personalised experience, I have good news for you! I've connected with some of Medallia's CX experts to bring you a webinar that talks all things personalisation and how to deliver a personalised strategy that meets your customers' expectations. This webinar is your chance to learn from the best and gain insights into personalisation strategies that work. Stay tuned for more details on this exciting opportunity. Dont miss out on the chance to take your personalisation strategy to the next level! Keep your eyes peeled 👀 Richard Amos 🇧🇷 🇬🇧 #cx #customerexperience #personalisation #retail

Cold calling is crucial—it's more than just an interruption; it's a strategic element of an omnichannel strategy. The right words, carefully chosen and delivered, can be worth millions. It’s about creating scalable, trust-based communication that can transform a simple conversation into a significant business opportunity. To truly leverage this strategy, it’s important to build predictability and reliability around these interactions. Business owners and leaders are drawn to these qualities because they signal a well-oiled machine, capable of consistently producing results. By integrating cold calls into your broader communication strategy and ensuring they are reliable and effective, you activate a powerful component of your business’s growth engine. #coldcalling #scale #business

Explore the world of #GenZ #retail behavior with insights from Niki Hall, CMO at Five9, and team as she offers revelations from a groundbreaking study on how Gen Z interacts with #brands at the #Five9CXsummit in #Barcelona. Discover the nuances of #customerservice and the role of #AI in building brand loyalty, with personal stories from Gen Z members like Faye who recount their engaging experiences with brands like Coach and Lululemon. This episode promises to unveil the secrets behind what makes Gen Z tick in the ever-evolving retail landscape. Journey through the varied experiences with customer service across #retail brands, where tales of frustrations contrast sharply with praise for consistent service. Hear stories of excellence from a favored airline that knows how to keep its customers loyal by remembering personal preferences. The discussion doesn't shy away from the challenges, delving into the pitfalls of #automation and inefficiencies in handling customer issues. The conversation extends to the shopping trends that define Gen Z and Gen Alpha, highlighting the allure of thrift shopping for its sustainability and unique style. With insights into the impact of social media and the influence of TikTok on purchasing decisions, listeners can expect a comprehensive look at how younger generations navigate the retail world. Closing with a tease of an upcoming study on technology and customer experiences, this panel is packed with revelations that promise to enhance your understanding of the next-gen consumer landscape. cc National Retail Federation See full video /audio in first link in comments below