Orient Express’ Post

J&T Express celebrates impressive growth in 2023! 💹 In 2023, the company witnessed strong growth in both market share and revenue across key markets. In Southeast Asia, J&T Express led the courier market for the fourth consecutive year in terms of parcel volume. Thanks to this remarkable growth, the company's total revenue in 2023 reached $8.85 billion, marking a 22% increase from the $7.27 billion in 2022. The total number of parcels handled during the year was 18.8 billion, up 29% from 14.59 billion in 2022. 2023 also saw the company's average delivery time for parcels in Southeast Asia reduced by 6.5% compared to the previous year, while the complaint rate continued to decrease. With excellent service quality, the company expanded its branch network to meet the growing needs of customers. J&T Express extends sincere gratitude to all customers, partners, and employees for their continuous support, which has led to numerous milestones and achievements. In 2024, J&T Express remains committed to enhancing operational capabilities, meeting market demands, and contributing to the collective development of all stakeholders. #JTExpress #ExpressDelivery #Growth #CustomerAppreciation #2024Goals

𝑻𝒉𝒆 𝑬𝒙𝒑𝒓𝒆𝒔𝒔 𝒂𝒏𝒅 𝑷𝒂𝒓𝒄𝒆𝒍 𝒎𝒂𝒓𝒌𝒆𝒕 𝒔𝒊𝒛𝒆 𝒊𝒔 𝒆𝒔𝒕𝒊𝒎𝒂𝒕𝒆𝒅 𝒕𝒐 𝒊𝒏𝒄𝒓𝒆𝒂𝒔𝒆 𝒃𝒚 𝑼𝑺𝑫 𝒂𝒕 𝒂 𝑪𝑨𝑮𝑹 𝒐𝒇 7.06% 𝒃𝒚 2030. 𝑻𝒉𝒆 𝒓𝒆𝒑𝒐𝒓𝒕 𝒊𝒏𝒄𝒍𝒖𝒅𝒆𝒔 𝒉𝒊𝒔𝒕𝒐𝒓𝒊𝒄 𝒎𝒂𝒓𝒌𝒆𝒕 𝒅𝒂𝒕𝒂 𝒇𝒓𝒐𝒎 2024 𝒕𝒐 2030. ➤ 𝗚𝗿𝗮𝗯 𝐒𝐚𝐦𝐩𝐥𝐞 𝗣𝗗𝗙 𝗙𝗼𝗿 𝗠𝗼𝗿𝗲 𝗗𝗲𝘁𝗮𝗶𝗹𝘀 ⇒ https://lnkd.in/gJZnTDtu 𝐃𝐞𝐟𝐢𝐧𝐢𝐭𝐢𝐨𝐧: "Express and Parcel" typically refers to services provided by courier or shipping companies for delivering packages or parcels with varying levels of speed and urgency.   Market #Trends: The rapid expansion of e-commerce has been a significant driver of growth in the express and parcel delivery market. With more consumers shopping online, there is increasing demand for fast and reliable delivery services to fulfill orders and meet custome   Market #Drivers: As consumers increasingly expect fast, reliable, and convenient delivery services, express and parcel delivery companies are under pressure to continuously improve their operations, invest in technology, and optimize their networks to meet these expectati   Market #Opportunities: With the increasing globalization of e-commerce, there are significant opportunities for express and parcel delivery companies to capitalize on cross-border trade by offering efficient and cost-effective international shipping solutions to businesses 𝐆𝐞𝐭 𝐀𝐜𝐜𝐞𝐬𝐬 𝐭𝐨 𝐒𝐭𝐚𝐭𝐢𝐬𝐭𝐢𝐜𝐚𝐥 𝐃𝐚𝐭𝐚, 𝐂𝐡𝐚𝐫𝐭𝐬 & 𝐊𝐞𝐲 𝐏𝐥𝐚𝐲𝐞𝐫𝐬' 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 @https://lnkd.in/gh_eXqUB Aramex United Kingdom PJSC, Deutsche Bahn Post AG , FedEx ACC Corporation, La Poste SA, Postman Malaysia Berhad , Poste Italiane SpA, PostNL NV , Qantas Courier Limited , Aluri Mounika Royal Mail G 𝐁𝐮𝐲 𝐋𝐚𝐭𝐞𝐬𝐭 𝐄𝐝𝐢𝐭𝐢𝐨𝐧 𝐨𝐟 𝐌𝐚𝐫𝐤𝐞𝐭 𝐒𝐭𝐮𝐝𝐲 𝐍𝐨𝐰 @https://lnkd.in/g7SrMgsY HTF Market Intelligence Consulting Pvt Ltd The Market Mastermind #ExpressandParcelMarket #ExpressandParcel #ExpressParcel

𝐀𝐧 𝐔𝐥𝐭𝐢𝐦𝐚𝐭𝐞 𝐆𝐮𝐢𝐝𝐞 𝐓𝐨 𝐏𝐚𝐫𝐜𝐞𝐥 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 (𝐏𝐃𝐅) #Parcel can be defined as goods or objects wrapped in a paper, or sealed in envelope, or a box and the process of delivering a parcel to a particular destination via road, rail or air, is known as parcel delivery. Increase in penetration of the internet and expansion of the e-commerce industry have boosted the parcel delivery market. 𝗖𝗹𝗶𝗰𝗸 𝗵𝗲𝗿𝗲 𝗳𝗼𝗿 𝗣𝗗𝗙>> https://lnkd.in/dWnQBG33   The global parcel delivery market is expected to expand during the forecast period as the penetration of internet and preferences of customers for shopping are changing. This, in turn, is anticipated to boost consumer spending on online shopping, which is expected to be ultimately delivered to the customer via parcel delivery. Expansion of transportation and automotive industries has propelled the parcel delivery market as it has made parcel delivery easy, safe, and convenient. Moreover, rise in globalization is also anticipated to drive the parcel delivery market. 𝗕𝘆 𝗞𝗲𝘆 𝗣𝗹𝗮𝘆𝗲𝗿𝘀: J&T Express Classic Express Services Flash Express Kerry Express poslaju City-Link Expres Skynet Worldwide Express GDEX Berhad XDel Singapore Pte Ltd Ninja Van DHL Express Pickupp iDelivery SG Singapore Post S.F. EXPRESS CO. LTD Best Inc. ZTO M Xpress Sdn Bhd #transport #transportation #logistics #supplychainmanagement #parcel #parceldelivery

From my very first job, the mantra “Customer is the king” has been a guiding principle. It’s a lesson that every company aiming for growth and sustainability must learn: prioritizing customer needs and delivering exceptional service is key to success. I recently had a difficult conversation with a travel professional and it highlighted the stark reality that not everyone excels in customer service. This individual showed that some professionals prefer to lose customers rather than address grievances, unable to accept negative feedback and use it as a tool for improvement. This revelation made me appreciate the stellar service of companies like American Express even more. American Express, my personal favorite, exemplifies what it means to put the customer first. Their personalized experiences and exceptional support ensure that customers always return. In contrast, some new-age companies seem to believe that merely establishing a digital presence is enough to attract and retain customers. However, without a robust customer service strategy, this approach is unsustainable. The difference between attracting customers and keeping them lies in the quality of service provided. “Customer always needs to be treated as the King however big or small they might be”. #customerservice #sustainability #customersfirst #americanexpress

A customer called American Express, saying that their passport was lost, and they didn't know what to do. Even though it had nothing to do with them, American Express helped the customer out. That story right there is the reason behind the success of this 174-year-old company and what your business might lack. That's the level of customer prioritization you need to have to differentiate yourself. Now, many companies in India are also realizing that customer prioritization is key, and I’ve noticed several brands taking it seriously. Zomato, for instance, is known for its fast and reliable service, but sometimes its delivery partners fail on this promise. It happened to me one time when I ordered a pizza from this delivery app, and although it was on time, it was cold. On bringing this issue to their chat support, they initiated an instant refund for the order. They have cracked the code to keep the customer happy no matter what. The same is true with IndiGo Airlines. I accidentally left behind some valuable belongings on one of their flights, and their staff safeguarded my items and promptly returned them to me, showcasing their commitment to customer satisfaction. With the rising use of digital technology, Indian brands have shifted their focus to delivering exceeding customer satisfaction and better customer experience. Do share your experience of positive customer experiences with Indian brands. #customerexperience #customersatisfaction #indianbrands

Can you guess who is the most amiable person in a Kaufland store? The Cashier, of course! Not only do they greet you with a smile, but they are also the team members who interact the most with customers 💬👇. In Romania, customer service is crucial in retail, with studies showing that 80% of consumers are more likely to return to a store because of a positive experience with staff. This statistic highlights the vital role that cashiers play in enhancing the customer experience and driving repeat business. Here are some essential topics that a Cashier ensures in a retail store: 1. Customer Interaction: Cashiers are the frontline of customer service, providing a friendly and efficient checkout experience. 2. Accuracy: Handling transactions with precision, ensuring correct pricing and giving accurate change. 3. Speed and Efficiency: Managing potential lines and maintaining a quick pace to reduce waiting times. 4. Problem Solving: Addressing and resolving any issues that arise during transactions, such as price discrepancies or payment problems. 5. Product Knowledge: Being familiar with store products to answer customer questions and provide recommendations. Understanding these role can give you a deeper appreciation of the teamwork and dedication that goes into providing excellent service. Want to learn more about the Cashier role at Kaufland? Take a look at the attached visuals and ♻️ share this post to help someone discover their potential career path with us! #RetailJob #KauflandCareers #TeamKaufland [This is the Kaufland Job Almanac, an illustrative project through which you can familiarize yourself with various roles within the Kaufland store team.]

Happy June from Express! What are your goals for this month and how can we assist you in reaching those goals? I've made a short list of some June To-Do's, feel free to use! #ExpressPros #ExpressAlbanyOR

Happy Happy July from Express! What are your goals for this month and how can we assist you in reaching those goals? I've made a short list of some July To-Do's, feel free to use! #ExpressPros #ExpressAlbanyOR

DHL Express India CEO. Your team would not share your email and hence the suggestions below on public forum: 1. Please train the India team to read emails and messages properly 2. Please give the team access to international calls. Team handling international shipments cannot call international! 3. Please train the team to not assume that the customers are stupid. Most DHL users, I imagine, would be professionals with good IT skills 4. DHL pickup website is misleading. Lots of wrong information. Please ask an average user to try it out and give feedback to the developers 5. Lastly, please make a complaint email id. I have been stuck with infinite faceless customer service professionals, who seem to have no interest in solving issues.

**Attention LinkedIn Network: Beware of Unreliable Service from Rapido ** I had a deeply concerning experience with Rapido while using their parcel delivery service. Despite initially trusting their platform, my parcel encountered significant issues due to the unprofessional behavior of their delivery partner. The delivery partner not only moved in the wrong direction but also became unreachable, leaving me no choice but to contact Rapido 's support team. Unfortunately, I received no satisfactory response from them, forcing me to take matters into my own hands to locate the delivery partner. Upon finally reaching him, I was shocked to learn that he had misled me by claiming he had missed the location, which was not the case. It's deeply disappointing to encounter such #fraudulent behavior from a service that claims reliability and #professionalism. I believe it's essential to share my experience to raise #awareness among fellow professionals. Consumers deserve transparency and accountability from service providers, and my ordeal highlights the importance of thorough vetting and due diligence when choosing delivery services. I urge everyone to reconsider using Rapido until they address these issues and ensure better accountability in their operations. Let's hold companies accountable for their promises and demand better standards of service. #CustomerExperience #DeliveryService #Accountability #ConsumerRights #Transparency