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Doubt the power of personalization in healthcare? Rita Sharma, our chief product officer, took the mic during a recent Bright Spots in Healthcare podcast to share the difference it made for a regional Blues health plan in the Southeast: 🔒 128% increase in gap closure 😊 96% member satisfaction 🎯 94% first call resolution rate Listen to the full podcast recording for details on how it was done: https://lnkd.in/e8tpDbvt

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