Paren’s Post

Guess what: * 55% of the failed EV charging sessions are due to connectivity * Most of the EV charge points use cellular links * 20%+  of EV drivers using public charging stations experienced charging failures in the end of Q1 2023 This what we learn in this article quoting the Electrification Institute’s studies and a J.D. Power report. Thanks John Voelcker for this summary. Digging into the market, I have also learnt that those cellular issues were caused by the fuzzy information given (on purpose???) to CPOs from their cellular providers. This misleads CPOs to think that some key words (like 'national-operator', 'multi-operator', 'roaming', 'wide coverage'…) will give them a solid connectivity able to support the critical requirements of their charge-points. Bottom line, it looks urgent to increase the CPOs’ awareness on resilient cellular connectivity to improve EV charging infrastructure. Post to come soon… Rupa Datta Adrien Berliocchi Randall Whorton Karthik Ranjan Randall Whorton Crystal Lam Jacob Morris Cossette Palomino Gámez Byron BeMiller Pedro Mendoza Jon Smith Mickaël Sellin Gerald SEILER https://lnkd.in/eScusqX9

Significant percentage of EV charging operational failures can be traced down to Internet connectivity issues: from procurement, to management and optimization. #MRNET fixes that https://lnkd.in/ekHeESTp

Fear of inadequate public charging has now overtaken “range anxiety” as the chief concern about EVs among the car-buying public, according to J.D. Power. “Although the majority of EV charging occurs at home” — about 80 percent of it, according to industry data — “public charging needs to provide a much better experience across the board, not just for the users of today, but also to alleviate the concerns of skeptical future customers,” said Brent Gruber, executive director of J.D. Power’s global automotive practice. It is good to see companies like EVgo launch their Renew program, Electrify America replace old chargers with the new "Gen 4" systems and ChargePoint research why some of their chargers may show they are online, but the customer is seeing offline. Great part one of three Jeff St. John #nevi #reliability #customerjourney #awkward #time

Reflecting on 2023, Charge Point Operators (CPOs) got poor marks for #uptime. Throughout the year, when I chatted privately with peers in the transportation electrification space, all of us consistantly agreed that the current EV infrastructure business models do not capture enough profit margin to support proactive operations and maintenance programs, on-site support, or the most basic human needs that we've come to expect when we stop for petrol⛽ (like a caffeinated beverage, and a clean bathroom 🚽) Companies like EVgo and Electrify America are deploying chargers and making a margin on the EPC contracts while they sub-contract out the O&M to companies like Pearce Renewables, OWL Services and ChargerHelp! As the first #NEVI funded charging stations open, we will soon find out if the policy work translates to a real world 97% uptime for EV drivers. https://lnkd.in/gN85E39T Tesla built their vertically integrated charging business in a way that has historically served only Tesla, and they did that with plenty of public money. Their charging infrastructure works well for the same reason that Apple's iPhone works well with a MacBook Pro, some Airpods, and iCloud. Now that Tesla's walled garden is opening up, I'm hoping that Tesla has some tricks up their sleeve to deal with cable reach issues and all the other problems that ChargePoint and EVgo and Electrify America have been dealing with for years. I've penned a letter asking for Santa to help put me in touch with all architects and project developers so that EVPV LLC can help y’all plan for charging infrastructure as part of every single new multifamily development. I also asked Santa for increased Auto OEM collaboration around charging port location, and i’ve asked for a requirement that ISO 15118 be required as part of SAE J3400. What changes do *you* want to see in 2024 to improve electric vehicle adoption and customer experience? What did *you* ask from Santa for Christmas? Finally: I am biased, because I was quoted in the article below: but I think Jeff St. John wrote a well balanced 3-Part article here for Canary Media Inc. #evcharging #evcharginginfrastructure #merrychristmas Edit: I am adding a few links in the comments to support my claim about #tesla using public money. *Everybody* leverages grant money and gov’t subsidies to build public infrastructure. All good. I just don’t like the superhero narrative about Elon building superchargers. That’s not what it was. It had much more to do with Carrington Bradley and the internal team he built while working with Black & Veatch.

The article makes me laugh. It has a lot of “because the Federal Government mandated Uptime Requirements” everything will be fine, logic. But Ethan is right, the O&M problem is real. This segment is really more sad than funny: — “But the harsh fact is that too many things can go wrong to draw simple conclusions, said Marcus Alexander, a principal technical leader at the Electric Power Research Institute, a nonprofit group that conducts research on behalf of the utility industry. Earlier this year, Alexander took part in a six-month survey of EV charging providers to try to determine the chief causes of charger failures and how to prevent them. But “we didn’t come up with any easy answers,” he said. — Actually Mr. Alexander, it is not all that complicated. Consider cause and effect logic. In this case, more moving parts equals more opportunity for failure. Tesla superchargers don’t have credit card readers. They also don’t have LCD/LED Displays. They also don’t have external plastic hooks on the cable to hold it in place. And like Apple, they do require you set up an account in advance and have a valid payment method in place. Much like American manufacturers learned after the Japanese took us to the woodshed, you cannot inspect quality into a product. The government cannot simply mandate uptime requirements and expect it to work. The dirty little truth is given the requirements for equipment and up time, NEVI operators will not be able to comply. And yes, I have alerted government officials to the various flaws. The response is also laughable: “They have to comply. It is in the contract.”

We surveyed EV drivers to learn about their public EV charging experience throughout 2023, asking questions to improve the experience of charging on our network, and the results are in 🙌 We asked our customers all about their: ⚡ Charging habits and usage ⚡ Preferred payment methods ⚡ Satisfaction with Mer charge points, and more! Read the results now! 👉 https://lnkd.in/evp8k3-E #survey #evcharging #2023

The public #EVcharging experience is improving. This year’s report from J.D. Power found that satisfaction with DC fast chargers increased from a year ago, but there’s still work to be done with Level 2 chargers. https://hubs.ly/Q02NHLwZ0 #EVs #EMobility

How many times have you tried to charge your EV with no luck? In the US, the most common reasons for failed EV charging sessions are problems with: - station connectivity: 55 percent - internal station faults or errors: 38 percent - charging connector or cable: 4 percent - credit-card reader: 1 percent - display screen: 1 percent We have a lot of work to do. #evcharging #electrification #electricvehicles #elywhere

It is great to see reliability up-ticking but there is still work to be done. There is also a need for more charging out there as EV adoption continues to increase. https://lnkd.in/ehXDZdmu

Inadequate public charging options have become the new "range anxiety" for EV drivers. According to a recent survey, nearly 20% of non-Tesla EV drivers visited a charger but did not charge their vehicle due to inoperable chargers or long wait times. But thanks to federal funding from the 2021 IIJA bill, the vision of universal charging access for all EV drivers may finally be within reach. Read more about this exciting development here: https://lnkd.in/d5gfE5MR #ev #electricvehicles #electricvehiclecharging #charginginfrastructure #chargingstations