Parq Vancouver’s Post

I have recently been to one of Vancouver's very popular SteakHouses. Indeed I paid attention to the details of exterior and interior, noticed the sign that was down, the door that opened way easily though it looked heavy enough (that thing I love, God!). I was and still am impressed by the waitress, I believe her name was Monica. The manager of the restaurant, what a lovely woman! Professional, polite and I could sense, truly hardworking. I gave her a question, as again, noticed that only beautiful staff members (I saw mostly females) would work there. - Well, I believe you hire the beautiful associates only. The answer was, thank you very much for your honesty, Dear Manager: - I believe people come to restaurants to look at beautiful people. Of course they are not only beautiful but are skilled as well.... The rest did not matter much, as I also would have the same scenario for justification. Now, talking about diversity, how astonishing can that be? Or shocking? Again, that was pure truth actually. I am not raising contradicting factors here, no need, I saw what I saw.

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Each member of your team should bring unique skills, experiences, and personalities to the table. From the front desk to the kitchen, every role plays a crucial part in delivering a seamless and memorable guest experience. So it's vital that you’re not just hiring bodies to fill roles; you’re handpicking individuals who align with your company’s culture and values, and are passionate about delivering exceptional service. Your team are the face of your business, directly interacting with guests and shaping their perceptions. When you recruit individuals with a genuine passion for hospitality and a commitment to excellence, guests can feel their authenticity, and that’s what keeps them coming back for more. Of course, staff turnover in the hospitality industry is as common as a morning coffee, so retention is everything. But it isn’t just about finding the right fit for now; it’s about playing the long game and finding team members who are in it for the long haul. Those team members with potential for long-term growth and development within your business, who are adaptable, forward-thinking individuals who can keep up with industry trends and guest expectations. Most importantly, invest in your team. Because when you find the right people, and show them that they're valued, respected, and integral to the success of your business, they are much more likely to weather the storms with you. They'll bring their A-game not because they have to, but because they want to. Because they're passionate about what they do and they believe in the vision you've created. #TalkingTurkey #MultigenerationalTeam #ClearCommunication #HospitalityTeam

🌟 Considering a career move?🌟 🌟If you have a background in customer service and hospitality, have you ever considered a career in commercial facilities management (FM)? 🌟It's become increasingly common for our clients to express the want and the need for people in their team to have experience in a role that has a customer-service focussed approach. 🌟Companies want their employees back in the office as much as possible, so they need a team managing the buildings that understand how to make occupiers feel welcome. 🌟In the post-covid world it's not only important to attract tenants into a building, but make them want to stay once they're in there. 🌟Experience in roles similar to hotel management, restaurant management, retail management, guest experience, community management, and occupier engagement are all really valuable in today's market! 🌟If you have a strong focus on customer satisfaction and problem-solving skills, transitioning into commercial FM could be a natural fit for you! 📩Reach out to learn more about how your skills can translate into a successful career in commercial FM.📩 #CareerAdvice #FacilitiesManagement #CustomerService

I often think of topics and experiences I want to write and share. I spend a lot of time trying to get my thoughts in order and the words to come out right so the work will have insight, meaning, and the potential to change lives. I mean, this is for a Google review, after all. (I posted the 5-star review this morning) "I had a great time at the DMV," said no one ever. Unless, they happen to choose the location in Grandview, MO. People were contently waiting and smiling. There were no heavy sighs or pacing. I would consider it a work culture of helpfulness and hospitality that led to this outcome. The Gatekeeper, Receptionist, Facilitator, Concierge, Fairy Godmother...I can't land on the right title for this lady named Jennifer. She didn't wait for folks to ask for help. She took all of us under her wing, made sure we had the correct paperwork, told us everything was going to be okay. Her co-workers behind the glass were also pleasant and helpful, no doubt because Jennifer creates an environment where everything runs smoothly from the start. I stopped at her desk on my way out and shared that her customer service skills are off the charts. She smiled, extended her hand, and introduced herself. What a gift she is to all that cross her path! I have been considering why this experience was so significant for me. I generally have high expectations for customer service and hospitality, perhaps because I've made a living understanding and highlighting its importance. Excellence in these areas make people feel seen, heard, appreciated, accepted, and respected. I challenge us all to be more kind, more helpful, and more like Jennifer. #customerservice #hospitality #culture

We as an industry forgot that before we hit the floor we had to watch videos to understand what brand standards stood for. Train for 2 -3 weeks before we got a board of our own. Or as a Frontdesk agent how our tone or body language would affect the guest. We were taught that whatever position you were in you did it accordingly and with pride. I was a housekeeper 20 years ago and I had great leaders. They taught me how to be the best at whatever position I was in. If we want to keep thriving we need to remember how we were trained and continue to past the torch, by holding people accountable, not just hiring bodies because we need someone to fill a position. We need to continue the hospitality legacy by giving the new hire the chance that was given to us and not just assuming that they will figure it out. Hospitality is a craft and everybody isn’t a people person. Let’s get back to the old school with proper training, motivation, support, and most importantly sharing with the new associates that we couldn’t do it without them. Whether it’s the front of the house or the back. We are the house that Hospitality buildt. Why we wanted to make the hotel feel like a home away from home. What the the 15/5 meant, and to put ourselves in the travelers shoes. Making sure the guest knew that we were glad that they were there, and upon checking out “how was everything?” I promise if we get back to it we will continue to win💯💪🏽 #ILoveToSeeTheirJoy #Hospitality #HomeAwayFromHome

#hiring Senior Director of Area Operations, Las Vegas, United States, fulltime #jobs #jobseekers #careers #LasVegasjobs #Nevadajobs #ExecutivePositions Apply: https://lnkd.in/g_rpkJ7Y Job Description We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright! As a Senior Director, Area Operations you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Considers cultural and ethical factors in the decision-making process, acting fairly despite conflicting demands of partners. Direct and manage the operations of multiple properties to assure outstanding performance. Direct General Managers and Club Directors within their region to ensure seamless delivery of service, operational management, overall profitability and management of Homeowner Associations. Strategize to increase service levels improving guest, owner and team member satisfaction, executes and ensures compliance with overall HGV vision, quality assurance and brand standards. Deals comfortably with organizational politics, navigating complexities of the organization easily. Has a clear understanding of other groups' business priorities, working to develop collaborations to meet business goals. Uses knowledge of organizational culture to achieve objectives. Anticipates future trends and implications accurately. Builds driven and breakthrough strategies that show a clear connection between vision and action. Formulate a clear strategy and maps the aggressive steps that will clearly accelerate the organization toward its strategic goals. Articulate a vision which is compelling, encouraged, and relatable by all Show personal dedication to the vision through ones own actions and behavior Create milestones and symbols to rally support behind the vision and how to achieve it Develops positive organization-wide energy, with purpose and optimism for the future. Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate actions, initiatives, milestones and schedule Focus on the highest priorities and sets aside less critical tasks. Anticipate potential obstacles and develops excellent contingency plans Display confidence under pressure, maintaining focus and composure in stressful situations Communicate effectively through crisis and high pressure situations. Maintain a positive attitude and forward-thinking approach despite adversity, troubling circumstances or setbacks. Take constructive feedback effectively, utilizes it as a resource for further development of themselves and direct reports. Manage relationships across

Frontline Hospitality ACT & Southern NSW, like all other recruiters, provides a full 360 service. We find and interview your staff for you and take all the leg work out of the service. So why use us? Simple. We don't hire recruiters nor do we hire salespeople to sell you candidates. We hire hospitality professionals who have had experience in the industry and can tell you the intricate differences between a commis/cdp without googling. They can tell you accurate financials of our candidates and what mise en place is without having to search. They might have even been in that position in the past and know exactly what the day to day is like. Our recruiters are all hospitality experts in one way or another. Tathra has spent almost 15 years working in hospitality and excels in interviewing candidates and we don't just work for you. We work with you, to find the top talent you need. #Frontline #recruitment #hospitality #whyus #1