Partnership IQ’s Post

🚀Freshworks CRO Pradeep Rathinam Steps Down; Abe Smith Takes Over. 📉 Leadership Transition: - Pradeep Rathinam, the Chief Revenue Officer (CRO) of Freshworks, has resigned after nearly four years with the company. - Abe Smith, a seasoned sales executive with nearly 25 years of global experience at Zoom, Oracle, and Cisco, will assume the role of the new global field operations leader. 🔄 Transition Details: - Rathinam, who previously founded AnsweriQ, an AI-based customer service automation company, joined Freshworks in 2020 after his company was acquired. - Smith's appointment aims to scale Freshworks' business operations under his leadership. 📈 Company Dynamics: - Freshworks has witnessed a series of management changes, including the recent appointment of Mika Yamamoto as its first Chief Customer and Marketing Officer (CCMO). - The company experienced the departure of cofounder and CTO Shan Krishnasamy in September 2022, along with several rounds of layoffs since mid-2022. 💼 Professional Background: - Rathinam served as CEO of Aditi Technologies and spent over a decade at Microsoft as the General Manager for the Independent Software Vendors business before joining Freshworks. - Smith brings extensive sales expertise from his tenure at prominent tech companies like Zoom, Oracle, and Cisco. 💡 Financial Performance: - Freshworks reported a 49% reduction in net loss in Q4 2023, totaling $28.1 Mn, compared to $55.5 Mn in Q4 2022. - The company achieved a revenue of $160.1 Mn for the quarter, reflecting a 20% increase from the same period last year. 🌐 Market Position: - Founded in 2010, Freshworks provides customer service, engagement, and IT service management software, competing with major players like Zoho, HubSpot, Salesforce, and Microsoft. - Freshworks went public in 2021, marking a significant milestone in its growth trajectory. #Freshworks #LeadershipTransition #SaaS #BusinessGrowth #FinancialPerformance #StartUpNews #BusinessNews #MicroShots #NewsUpdates

I absolutely LOVE my job and truly believe in the products and solutions I bring to my clients. Freshworks is breaking the industry, finding the perfect balance between bloated legacy software and low-maturity SM tools. As an Enterprise AE, my job is to ensure we’re always putting our best foot forward with customers, showcasing the full breadth of our capabilities. It’s easy when you’re surrounded by such brilliant industry experts! In today’s market, IT leaders are bombarded with software pitches. To stand out, we need a strong team behind us. That’s where close AE/BD collaboration is critical. Sales is a team sport. From BDRs opening doors to AEs closing deals, Solutions Engineers providing expertise, and Customer Success ensuring satisfaction—every role is key. When we break down silos and work as one, we create a seamless experience that builds trust and delivers real results. It’s not just about closing deals, it’s how we do it together. Arjuna Le Gros Phillipa Hassall Jamie Gamble Lily Price Benn Woodbridge Christos Frangou Luke Hyde Shoaib Yunus Ian Tickle Steve Rycroft #SalesTeamwork #SoftwareSales #Collaboration #BDRtoAE #CustomerSuccess #WinningTogether #Freshworks

What does the CEO of a multibillion dollar public company think great sellers do? They build trust. Listen-in as CEO of Freshworks, Dennis Woodside, shares the mentality one of his star reps. A rep who had been to his prospects’ office more than 20 times in 6 months. A rep who understood the risk buyers take when investing hundreds of thousands of dollars. A rep who brought his CEO into the sales cycle to ensure trust was established on a team level, and not just an individual level. How are you and your reps building trust with prospects who are taking a bet on you? #trust #enterprisesales #takingabet

Exciting times ahead! Join the #SalesSimplified virtual event by Freshworks to know what’s new at Freshsales, get actionable resources, insights from industry experts, and much more. Don't forget to check out the amazing line of speakers! 👏😎 #Sales #SalesTips

Exciting times ahead! Join the #SalesSimplified virtual event by Freshworks to know what’s new at Freshsales, get actionable resources, insights from industry experts, and much more. Don't forget to check out the amazing line of speakers! 👏😎 #Sales #SalesTips

Exciting times ahead! Join the #SalesSimplified virtual event by Freshworks to know what’s new at Freshsales, get actionable resources, insights from industry experts, and much more. Don't forget to check out the amazing line of speakers! 👏😎 #Sales #SalesTips

Exciting times ahead! Join the #SalesSimplified virtual event by Freshworks to know what’s new at Freshsales, get actionable resources, insights from industry experts, and much more. Don't forget to check out the amazing line of speakers! 👏😎 #Sales #SalesTips

One of the coolest things about working at Accord is seeing how much the sales landscape is changing. You read it on LinkedIn all the time. Spray and pray is dead. Signals are in. Inbound-led-outbound (can someone explain this one to me??) is the way. But with all these fancy new ways to do things, tried and true methods still reign supreme. Value selling. We've seen an increase in teams investing in value-selling frameworks like MEDDPICC, Challenger, SPICED. But not just training teams, but actually building workflows so teams USE these frameworks. So we do what we do best, host a webinar on the topic 🙂 We've got some of the best revenue leaders in the game from Freshworks, Xactly Corp, and MongoDB joining us to share how they've created a strong culture of value selling at their orgs. you know where to find the details (in the comments because this platform is wild).

Exciting times ahead! Join the #SalesSimplified virtual event by Freshworks to know what’s new at Freshsales, get actionable resources, insights from industry experts, and much more. Don't forget to check out the amazing line of speakers! 👏😎 #Sales #SalesTips