Get ready for our 8th Annual Supplier Showcase! 🎉
Join our expert Hotel & Restaurant panel on August 7th and 8th at the stunning Post Oak Hotel. Don’t miss out on insights from industry leaders, the latest trends, and networking opportunities.✨🍸
➡️ https://lnkd.in/gCfwpwTy#TeamPHCP#PHCPSupplierShowcase
Elevate your hospitality venture with precision and peace of mind.
Hospitality Xperts, we are the most trusted partner in Legal and Licensing support, We specialize & help in ensuring seamless compliance for hotels, cafes, restaurants, bars, nightclubs, and family establishments.
Navigate the complexities of the industry with confidence. Because your success begins with our expertise 🙌
Contact or Whatsapp at +91 9811828901
#HospitalityXperts#LegalSupport#LicensingSolutions#Hospitality#Restraunt#Newowner#Newrestraunt#NewCafe#LegalAdvice#HospitalityCompliance
!! LETS GET BACK TO BASICS!! In the ever-evolving landscape of modern hospitality, technology and innovation may take center stage, but it is the timeless basics that truly define our industry. Despite advancements, over 90 percent of the impact in hospitality hinges on these foundational principles. Unfortunately, as our training departments have shifted focus to complex topics, the essential basics have been largely neglected. It is imperative that we refocus our efforts to ensure that the core values of hospitality are not just remembered but are ingrained in every aspect of our service. It is through mastering these fundamentals that we can continue to deliver exceptional experiences and uphold the true spirit of hospitality. #hospitality#basics ##foodandbeverage#hotels#catering ##foodlinkcatering#foodlink#yashobhoomi#hoteliers#convention#mice#serviceexcellenceSuresh Parmar
Restaurateurs & Hoteliers unite 🧑🍳 🏨
As heard at the Independent Lodging Congress, leading the panel on Restaurant Tech, Joel Montaniel, Darius N., Morgan Wiley and Byron Lazaroff- Puck - PART 2
Consider leveraging hotel guest data at every touchpoint, meeting guests where they are, and taking notes from hotels on communication. 🔍🏨
Don't forget to provide a procedural experience and reach out to each other (restaurant/hotel) when in need.
Remember to lead your restaurant from the floor, not the boardroom.
Ensure the communication accommodates the needs of both. Integration between PMS and restaurant systems is key. 🔑 and can’t happen soon enough.
At the end of the day, people remember people, and energy comes from the restaurant as a focal point for mutual benefits.
And if even Joel Montaniel can’t get a 7:30 reservation on a Friday night in the city, then there is something greater to be said.
Let's take the restaurant/hotel relationship to new heights 🚀
📍New York, USA
#restaurantindustry#hospitalityindustry#guestexperience#communication#leadership#integration#tech
A hot dog? 🌭
Yes, that’s right—a hot dog!
That’s what it took for restaurateur Will Guidara to dazzle some visiting clients who were fine dining at his four-star, award-winning restaurant, Eleven Madison Park, in New York City. According to the hospitality mogul, his success was the result of dedication, hard work, and attentive listening to his customers. He penned the concept of ‘Unreasonable Hospitality’, a philosophy based on transforming ordinary transactions into extraordinary experiences.
He highlights 3 key points for achieving success when serving people:
1. Be present. Care about what you are doing. Listen to what people are saying and not saying.
2. Take what you do seriously, without taking yourself too seriously.
3. Give people a sense of genuine belonging: ‘One size fits one’. Don’t treat people like a commodity.
According to Will, we live in a service economy. This means that making good products is just not enough. He goes beyond to say that it’s not the cost of the gesture that matters; it’s how it makes people feel.
#hospitalityindustry#customerservice#valuecreation#branding#success#restaurants
The Private Equity Podcast Host | Working with Private Equity firms to secure exceptionally talented professionals for the PE firm and portfolio companies | Alex.Rawlings@Raw-Selection.com | +44 7860 803 558
I am reading unreasonable hospitality, to benefit Raw Selection
But that is about the best restaurant in the world.
Exactly.
It is actually about creating a culture to be the best
Inspiring people to care about the small things
Focusing on being the best
The hospitality part is just the story.
Whatever industry you are in, it is worth a read.
#privateequity#executivesearch#hospitality
Here's a post a recently share with the internal team at MHG:
I just finished reading Unreasonable Hospitality by Will Guidara and wanted to share some insights:
For background Will Guidara owned and operated the restaurant Eleven Madison Park (EMP). EMP ranked #1 on the Top 50 restaurants list in 2017, has 3 Michelin stars and 4 stars from the NYT. Needless to say EMP is one of the top restaurants in the world.
One section in particular stood out, a section where Will talked about how Hospitality isn’t a transaction. Will looked at every aspect of the guest experience at EMP and noticed that their welcome could use some work, as Will tells it:
“Ordinarily, you walk into a restaurant and approach the maître d’ standing behind a podium, bathed in the ugly glare of an iPad screen. You say: “Hey, I have a reservation tonight,” and give your name. They look down, stab around the screen a little bit. Then the maître d’ turns to the host and says, “You can take them to table 23.” Everything about that is transactional—the screen, the fact that you’re being transported around the restaurant like cargo, the table number…
…Before long, when guests walked through our doors, instead of having to approach someone who was looking at a screen, they’d be welcomed by name: “Good evening, Ms. Sun—and welcome to Eleven Madison Park.” I never tired of seeing the reaction on people’s faces when they experienced this for the first time
…No one was doing this then; very few restaurants do it now.”
Will gives more examples, from serving an NYC street hot dog to a group of tourist at a 4 star restaurant, to feeding parking meters for guests, and other simple but personal touches that create memorable experiences.
The overlap between hotels and restaurants is enormous. We both are delivering an experience, the food/the rooms, those are important, but just a part of the overall experience, a part of the memory.
What are we doing to create wonderful experiences and memories for our guests? How are we providing exceptional service, that a guest wouldn’t receive at our competitors?
If anyone would like a copy of the book, please send me a message and I’ll send you one. I highly recommend the entire book, but Chapters 17 & 18 is a must read for anyone in hospitality.
You can watch Will’s Ted Talk where he talks about the NYC hot dog here: https://lnkd.in/gATvMeuu
Check out this article about one of our staple Tao Group Hospitality restaurants, Tao Las Vegas! The possibilities are endless when it comes to celebrating your next corporate or private event with us! Click the link in my bio to inquire. #JG 🦉
See you all soon!