Peoplelogic’s Post

Designing a better Patient Experience requires customer intimacy. Start with seeking to understand the people and the journey through Why, What and How. 1. Why are customers behaving in this manner, or why do they see things a certain way? 2. What are customers feeling that provokes them to act in this manner or see things a certain way? 3. How do customers see themselves in the story of life? How do they view the world around them? Applying this approach in interviews, rounding, focus groups, and co-design sessions will help you more fully understand how to add value and enhance the experience.

A successful product strategy starts with empathy. Truly understand your customer's pain points before designing solutions. 1. Conduct in-depth user interviews. 2. Create detailed customer personas. 3. Map out their journey with your product or service. We are dedicated to helping businesses empower their teams and foster a culture of continuous learning in the workplace! Check out my profile to see if we are a perfect fit. #ProductStrategy #CustomerEmpathy #Innovation #DesignThinking #UserExperience #viznuno

Why Empathy is a Game-Changer in Business Empathy is more than just a personal virtue—it’s a critical skill for success, especially in the business world. But what exactly is empathy? It’s the ability to step into someone else’s shoes, to truly feel what they’re feeling and see things from their perspective. Unlike sympathy, which can create a sense of separation, empathy brings you closer, helping you connect on a deeper level. In business, this skill is invaluable. Whether you're navigating a tough sales call or working through client objections, empathy allows you to understand where the other person is coming from, leading to better solutions and stronger relationships. As Stephen Covey said, "Seek first to understand, then to be understood." When you prioritize your client's needs, you build trust and foster more productive conversations. Cultivating empathy starts with active listening—being fully present, setting aside assumptions, and focusing on the other person’s experience. In my journey of Accounting Tech at PeakEaze, I’ve found that if you want to succeed, start by listening—truly listening. And...the results are worth it! P.S.: Traveling across countries just to meet with my clients, hear their needs firsthand, and craft tailored solutions that fit them perfectly! #PeakEaze

Takeaway from a client call today… 👇 It’s easy to feel like our various business pain points are ~soooo~ unique to us and our industry, but in reality, many of them are truly universal. - Hiring the RIGHT people for your team - Knowing when and how to sustainably scale  - Developing people from “just” employees into LEADERS - Cash flow management  - Time management  - Work/Life balance When it comes to marketing, there are an endless number of ways to creatively approach these topics and speak directly to your audience —the WHAT and HOW you get there may vary, but the WHY often remain very similar. We all want to have solid teams, like the people we work with, be able to grow in a way that doesn’t sacrifice quality of work, and to be able to still have some freedom for home life outside of work —regardless of industry. It’s easy to overcomplicate our messaging. Sometimes all we really need is to get back to the heart of these problems and speak to the solutions. ⚡ Food for thought that I’m simmering on today. And THIS is what I love most about getting to chat with our clients —always learning and being challenged by them! 🤗

Your customers' voices are more than mere feedback—they're the compass guiding your journey to excellence. They reveal not just your present position but also illuminate the path to your future success. Understanding their sentiments isn't just about listening; it's about deciphering the whispers of aspirations, concerns, and preferences. These voices paint a vivid picture of where you've been, where you're going, and how to chart the best course forward. Embrace these voices, for they're the keys to unlocking unparalleled insights and crafting experiences that resonate deeply. Your customers' voices aren't just essential—they're transformative. Let SENTEEZ be your compass in decoding these invaluable voices, navigating you toward a future where customer-centricity reigns supreme. #CustomerFeedbackAnalysis #CustomerSentimentAnalysis #SENTEEZInsights

We are surprised to discover a new use case for TeamMood. Learn how to use TeamMood in your hiring process in this article: https://bit.ly/45OzpLO

Navigating Disappointment: How Priority in Relationships Shapes Our Experiences https://lnkd.in/eBVwgemp Exploring the interplay between priorities and disappointments in relationships unveils profound insights into our connections with others. Dive deeper into this intricate topic and discover transformative quotes on how to manage and understand priorities in your relationships by visiting our full article at coolestfont.com

💡 Ever wondered why only 8% of New Year’s resolutions stick? It’s simple: they’re not a habit yet. Building a consumer empathy culture in your business faces the same challenge. 🌱 In her latest blog, Delphine Vantomme reveals three essential steps for embedding empathy deep into your organisation’s DNA. It’s more than a one-off initiative - it’s about making empathy a ritual that drives real business impact. Ready to make empathy second nature in your organisation? Read on to see how you can turn good intentions into lasting change! 👉 https://lnkd.in/eswdc7Q2 #dowhatmatters #consumerempathy #consumerinsights

Don't fall for Survivorship Bias when interviewing customers! In WW2, returning planes from the battlefield were analyzed to make suggestions on where reinforcement should be made. The problem was that the planes they analyzed were only those who managed to make it back ok. Ironically, this meant that they were only really reinforcing parts of the planes that could actually sustain damage - not the parts that needed it most. This phenomena is often called survivorship bias - a form of selection bias. I see product teams make the same mistake. Imagine you want to improve onboarding or increase conversion. If you only speak to your existing users, you will only hear from those who successfully made it through onboarding or converted—survivorship bias. 3 more common traps and how to avoid them (including this one) in this week's newsletter post 👇 https://lnkd.in/gpknU4Rk

🎙️ New interview alert! In this edition of ‘CC: Commission Chats’ series, we bring you insights from Martin C.’s journey into the world of RevOps. 💪 Drawing from his experience of starting out in sales and his current stint in RevOps at Instawork, Martin talks about: 🎯 Aligning RevOps strategies to business goals 🎯 Ways to leverage the power of technology 🎯 Setting up the right KPIs to measure success Check the link in comments to explore the full conversation 💬 #commissionchats #salescommissions #salescompensation #everstage