Phoenix - Huntsville Rehabilitation Foundation’s Post

When you choose us, you're not just getting a roof—you're getting peace of mind. Our 25-year workmanship guarantee and Golden Pledge Warranty are testaments to our commitment to quality and customer satisfaction. #TrustTheExperts #RoofingLegacy #GeekRoofing #GAF #RoofingGeeksPodcast

When you choose us, you're not just getting a roof—you're getting peace of mind. Our 25-year workmanship guarantee and Golden Pledge Warranty are testaments to our commitment to quality and customer satisfaction. #TrustTheExperts #RoofingLegacy #GeekRoofing #GAF #RoofingGeeksPodcast

Another great review for our talented operations manager, Jamie Shaver and Jade. Our team approach to customer service taps into each member's strengths and skills to deliver outstanding results that surpass what any individual effort could achieve. This ensures your needs are always met in a timely manner, with efficiency and excellence. #customerservice #truckinginsurance #teamwork #UnitedCommercialInsurance #fivestars ⭐ ⭐ ⭐ ⭐ ⭐

Expectations can be made up of multiple factors such as the reasons below. ✅ These factors can cause a customer to have a certain set of expectations when dealing with companies that you as a customer service team need to identify and meet to ensure the customer is satisfied and achieve that 5 Star experience ⭐️⭐️⭐️⭐️⭐️

🗨 Saying what we mean. ➡ Doing what we say.   At Alexandra we consistently strive to provide exceptional customer support by:   ▫ Working around your deadlines and timescales. ▫ Understanding the pressures you face. ▫ Never leaving you guessing by keeping you informed throughout. ▫ Always safeguarding your reputation.   But sometimes, despite our best efforts, things do go wrong. That’s when you’ll discover the kind of people we are. We don’t make excuses, we just make things right, to get you what you need, where you need it, when you need it. But don't just take our word for it—check out our customer feedback on Feefo, where we've earned a high 4.7 out of 5 star rating. Contact our team today and discover firsthand why so many of our customers provide great feedback on our service levels, as showcased here. https://lnkd.in/gVyc6AV3 📞 01892 833 001 🌐 www.alexandrasecurity.com #CustomerFeedback #ContractorLife #QualityService #AlexandraSecurity #ClientSatisfaction #LondonConstruction #SecurityFencing #SecurityGates #TrustedPartner

❤️ I’m super surprised (and a bit emotional) but completely honored to be receiving this award for the 2nd year in a row. My day to day has me working with every department within our company, so to know that I was still able to impact individual customers throughout their relocation is truly humbling. One thing I know for sure is that I refuse to let the ball drop when it comes to customer excellence. I’m a bit of a bulldog. If there’s a challenge, I’ll work until there’s a solution. Someone once told me (thanks dad😊): 👉🏼 You do whatever it takes to add value to a company and help them succeed. Whether I’m supporting sales, claims, customer service, IT, marketing, accounting, operations, warehouse, crews, drivers, etc., my job remains the same: I do whatever it takes to help the team be successful so they can exceed our customers’ expectations. Wherever they need me to be, I’m there. I’m not defined by my title. I’m defined by my passion for success and my ability to lead, regardless of the position I hold. What an honor this recognition truly is. I’m grateful for the amazing team that I’m on. I’m grateful for the amazing customers that I have gotten to work with over the years, who put their trust in me to take the stress out of an extremely stressful time. I’m grateful for all the opportunities that have presented themselves for me to capitalize on. There’s no telling what the future holds for me, but for now, I’m just going to appreciate the value that I bring and celebrate the impact my efforts have. ❤ Here’s to that.  🥂 #personalgrowth #customerexperience #grateful #personaldevelopment

When the customer visit the service center to complain about noise while driving . Advice : You have to test the vehicle with the customer first of all. To avoid the wasting time for you and for your customer and to don't keep it for the second day if there is no issue. Because there is one probabilty of the below actions: 1- There is no issue and no noise from the vehicle . 2- There is a normal sound but the customer is first owner and don't know that. 3- This noise not found during this test but this noise appears morning only or after specific mileage , So you will tell the customer this vehicle must be stay at service center to the next day So this action will lead to customer satisfaction and the customer will appreciate that.

Quality in a service or product isn't just about what we put into it; it's about the value and experience our customers gain from it. In today’s competitive market, the true measure of success lies in customer satisfaction and the tangible benefits they receive. It's essential to listen to our customers, understand their needs, and continuously strive to exceed their expectations. After all, a product or service is only as good as the positive impact it makes on those who use it. Let's focus on delivering quality that speaks for itself and builds lasting trust and loyalty. Abbas Akhbari Mousa Ghafouri Alireza Bagherian Hosein Mohammadi

A nice bit of feedback. Our average OTIF is around 90%; our service is industry leading. It might not seem that high, but it includes R&D projects and new products which can be surprisingly tricky to get right until the rubber compound is finalised. If you have a tricky rubber product, like a high friction track pad, a technical seal, or a new vibration or shock control requirement, and need a partner to help you get it right, drop us a line. We do the volume manufacture, but we love R&D. #alittlemoreeffort

Today, I'm reflecting on the crucial importance of not just making promises, but also ensuring they are followed through with the customer at the forefront of every action. Recently, my Kia Australia Pty Ltd serviced and warrantied car encountered a significant engine fault, diagnosed in 5 minutes by The NRMA and towed to Kia for repairs. After more than several calls over a couple of days, I was informed by the kind case worker that my car won't even be assessed for 2 weeks before repair authorisation. Moreover, a loan car won't be available for approximately 2-3 months from the dealer pending approval from Kia Australia Pty Ltd or from Kia themselves until the repair is authorised. This translates to being without any car for a minimum of 2 weeks, possibly longer, and in a 1 car household (for environmental reasons), with kids, that's a problem. Lets not forget the time it might actually take to repair the actual issue and get my car back. What this means is that in theory, the warranty is in place, but in practice, the true value of that promise, and the peace of mind it commits to is brought into question. The lesson here is clear, promises must be honored both in word and in spirit to maintain customer loyalty and trust. If you commit to something, you commit 100% - don't caveat or place conditions on it. If you do you put your personal and professional brand at risk and in my case, a loyal customer of more than 8 years might just look elsewhere.