PIB Insurance Brokers’ Post

What is the most positive way to reduce customer complaints? Once again, a user of The WOW! Awards : Employee Recognition Programmes is seeing customer compliments increase and customer complaints reduce. It's not rocket science! The WOW! Awards is simply the rocket fuel; when customers start catching people doing things right and management give sincere recognition, everyone is inspired to do the right thing. A company is only as strong as the stories it can tell. #recognition #customerexperience

Every three months and during our end-of-year visits, we ask for your feedback on our performance as a commercial organization. In 2023, this resulted in an all-time high score that we would like to share with you. https://lnkd.in/dH9FeN4 . . #AnnualReview #CustomerFeedback #CustomerSatisfaction #ServiceExcellence #ProductInnovation #TrustworthySupplier #CustomerCommitment #HighPerformancePackaging

🚀 Daily Success Strategy: Master the McDonald's Model of Consistency! 🍔 Just as McDonald's ensures every burger is perfect, standardize your client service to guarantee every interaction is top-notch. Create a checklist for client meetings, follow-ups, and property showings to ensure nothing is missed. Consistency builds trust and trust builds business. Apply this golden strategy to your real estate processes and watch your client satisfaction soar! 🏠✨ #RealEstateTips #ConsistencyIsKey #SuccessStrategy

🌟 The 2025 Shortyz Consumer Champion Award! 🌟   This year, the Consumer Champion Award recognises companies and organisations that go above and beyond to prioritise the needs of guests and clients.   A recent study found that 30–40% of all guests in short-term rentals are repeat customers, highlighting the importance of delivering exceptional experiences. (https://lnkd.in/d_yd9wbw)   🏆 Award Criteria: - Accreditation/Verification/Standards: Share how you ensure top-notch standards of cleaning, quality, and protection against disturbances such as noise or fraud. - Market Opportunity: Explain how you identified a gap in the market and differentiated yourself from competitors. - Successful Rollout: Showcase how you introduced your service or product and continue to grow. - Guest/Consumer Satisfaction: Demonstrate how your guests or clients express satisfaction with your offerings. 📍 Where: The Westin London City  📆 When: Tuesday, 1st April 2025    Take Action:  👉 Submit Your Entry: https://lnkd.in/eb237hC 🎟️ Book Tickets: https://lnkd.in/emrqpWaM   Let’s celebrate the champions of consumer satisfaction in 2025! Stand out, be recognised, and showcase your dedication to the guests who make this industry thrive.   #shortyzawards #consumerchampion #celebrateexcellence #shorttermlets

In business, the key question is: “What makes you stand out?” 🛎 In the competitive CX industry, our mystery shopping programs connect you with high-quality shoppers who are dedicated to delivering insightful feedback tailored to your needs. 💻 Meet Hannah Weekes, our Director of Operations, who explains why our mystery shoppers are the ideal choice for providing valuable insights. Our STARS grading system and Shopper Academy platform equip shoppers with the knowledge and skills to excel in their roles across all client projects. 🌟 By implementing this grading system and setting an 80% quality score for our Platinum shoppers, we ensure that we consistently partner with the best in the field. 💫

Client management can be a balancing act ⚖️ Froghop - food and drink product development tackled this with Adaptavist's expertise of monday.com. The outcome? Follow-up times were slashed in half, empowering their team to focus on client relationships and product development. Check out the case study to see how this transformation took place! https://bit.ly/3ZnXcST #workmanagement #workOS #mondaydotcom

✨ Yesterday was eye-opening! ✨ During my annual review, our Regional Managing Partner Marlene Ribeiro shared my NPS score. To be honest, I wasn’t sure what to expect or what it truly meant—so afterwards I did a little digging. 🕵️♀️ Turns out, Net Promoter Score (NPS) is a game-changer! 🚀 It measures candidates loyalty and satisfaction, which can make or break a business. NPS asks one key question: “How likely are you to recommend us to a friend or colleague?” The answers reveal: ✅ Customer Experience: High scores mean happy, loyal candidates. 🌱 Growth Potential: Promoters bring in referrals and reduce acquisition costs. 💡 Actionable Insights: Detractor feedback helps identify areas to improve and innovate. After learning this, I’m even more curious: How does my NPS score stack up within the Executive Search Community? Are you monitoring it? What’s yours? 🤔 💡 Remember, NPS is more than just a metric—it’s a path to building trust and loyalty with your customers. How do you use NPS to enhance your customer experience? Let’s discuss below! 👇

Post 1: Spotlight on G2’s Expertise in Food Program Appraisal 🚀 At G2 Hospitality Solutions, we take food program evaluation to the next level! From operational assessments and customer satisfaction analysis to financial performance reviews, we uncover actionable insights that help our clients optimize their programs. 🌍 Plus, we never forget the bigger picture—Service Level Agreements (SLAs) are the foundation of successful partnerships, ensuring excellence and accountability every step of the way. 💡 Interested in a deep dive into your food service program? Let’s chat about how G2 can help! #FoodService #HospitalityConsulting #OperationalExcellence #Sustainability

Today’s Blind Loyalty Challenge is with Brian Almeida, Founder of Points for Good. This insightful 7-minute challenge is definitely worth a listen and covers:  ✅ The role of loyalty in the greater good: loyalty motivates people to change their behaviour for good  ✅ True customer centricity: 'when an organisation pivots around meeting and understanding the customer's needs and then aligns the company objectives to meet those needs' ✅ Emotional loyalty: when a brand connects with you on a personal level like your birthday and does something special that isn't linked to a transactional activity. American Express and the Taj Hotels create this emotional experience very well. Watch our #blindloyaltychallenge for loyalty insights with Brian 💡 https://lnkd.in/dB6JmNJC Blind Loyalty - 101 loyalty concepts radically simplified, is available now on https://lnkd.in/gCmE9-z2 or directly from Amazon.

🌞Sundays are perfect for reflecting, recharging, and planning for the week ahead. But even on “off” days, the Mamba Mentality never takes a break. 💪🏾 🏀Kobe’s relentless pursuit of excellence resonates with the QSR industry: no shortcuts, no off-days in delivering the best experience to every guest. Whether it’s perfecting that morning coffee or maintaining top-notch service at peak hours, consistency is everything. 🏆 🥯☕️In QSR, it’s not just about the meal—it’s about the whole experience. That’s where reputation management comes in. One great shift can boost positive Yelp and Google reviews, turning satisfied customers into loyal advocates. 📈 🙏Let’s keep pushing the standards higher this week. ✅What’s your Mamba goal for the days ahead? Remember, every interaction counts! 🏁 #MambaMentality #CGlassSolutions #QSR911 #Yelp #GoogleReviews #SundayMindset #ExcellenceInAction