Internal comms isn’t one-size-fits-all. To hire well, you need to know what problem you’re solving for—and what you’re not.
Here are three common types of internal comms profiles, and when not to hire them:
1. Executive Comms
Executive communicators get energy from mind melding with company leaders. They are often superlative writers who can extrude an executive’s stream-of-consciousness into a variety of formats, from blog posts to live presentations to tweets.
Hire an executive communicator if most of your internal comms strategy hinges on the voice of a small number of executives. This is often the case at early stage companies with a strong founder/CEO.
An executive comms hire may want to grow by taking on additional operational internal responsibilities and special projects within their executive’s team, à la a chief of staff, or by assisting with external as well as internal executive comms.
2. Crisis Comms
Crisis communicators typically get their start in external comms, moving over to internal either full- or part-time when a media crisis starts to metastasize internally.
Crisis communicators tend to be great at media relations. They get energy from working end-to-end across internal and external comms and thrive when the role is scoped to allow them to do both.
At places where internal comms is periodic rather than always-on, hiring a crisis communicator with a good eye for internal might be all you need. Don’t hire this person if you want someone to plan regular internal events or send a weekly “What’s Happening” newsletter to the company.
3. Employee Experience
Employee experience strategists are HR professionals at heart. They are excellent at planning events and are extremely detail-oriented—they are, in other words, excellent project managers. They are the people you want directing traffic day-to-day, when things are business as usual.
Their growth path tends to involve getting involved in more areas of HR, like employee relations, DEI, or recruiting. Employee experience strategists chafe in environments where internal comms is infrequent, hyper-direct, and/or executive-driven.
One of the most common mistakes I see hiring managers make is looking for an employee experience strategist when they need one of the other two profiles.
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