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True. gets it: voice AI is pivotal in accelerating next-gen customer service. Appreciate the feature in their latest insight report, Customer Contact 3.0.

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Discover the AI revolution in customer service! 🚀 The customer service landscape has undergone a remarkable transformation since our last report on this topic in November 2022. Driven by rapid advancements in generative AI, natural language processing, and voice AI, the industry has embraced innovative solutions that were once considered futuristic. Our latest insight report, authored by Aarthi Thangavel and Corin Roberts, is an update of our previous report which explores how these cutting-edge innovations are redefining the way brands engage with customers across the entire post-purchase journey. As consumer expectations continue to evolve, delivering outstanding experiences has become a critical differentiator. Our report delves into the technologies that are transforming customer contact, spanning from AI-powered chatbots to intelligent voice assistants. Key highlights: 🤖 Conversational AI and NLP for tailored, human-like interactions 🤳 Intelligent automation for empowering customer self-service 🧠 Real-time AI support to supercharge agent performance 📊 Advanced customer insights platforms to drive continuous improvement The report spotlights companies like Futr AI, DigitalGenius, PolyAI, Cognigy, Chattermill, and SentiSum, each pushing the boundaries of what's possible in customer service. Ready to join the AI revolution in customer contact? Download our full report now https://lnkd.in/dpcM-ij2 and let us help you stay ahead of the curve! #Retail #AI #GenerativeAI #CustomerService #Innovation

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