Concurrent’s Post

Selecting The Listening Co. to conduct your client feedback program is the right choice and critical to your business's success. Internal bias is a major concern when conducting internally, as employees directly involved in the feedback process may unintentionally influence the results, leading to skewed data and unreliable insights. This lack of objectivity can prevent your business from identifying genuine issues and areas for improvement. Additionally, your clients may hesitate in providing honest feedback directly, fearing potential repercussions or believing their input will not lead to meaningful changes, which in turn can result in low participation rates and superficial feedback, hindering your ability to make informed, strategic decisions. Moreover, without the specialist expertise and advanced analytical tools which The Listening Co. offers, your business will miss out on critical insights and best practices that drive continuous improvement and competitive advantage. So don't compromise your ability to enhance customer satisfaction, retain clients and foster sustainable growth, by speaking with myself and Alex Thompson on why The Listening Co. is the business partner you need right now. #ClientInsights #ClientSatisfaction #ClientRetention #ClientGrowth #ClientFeedback #ClientFeedbackProgram #BusinessGrowth

We understand that choosing the right independent partner for your client feedback program is essential. You rely on getting unbiased, credible and actionable insights. Dan Summerell, Alex Thompson and The Listening Co. have the expertise, advanced analytical skills, empathy and industry knowledge that significantly enhances client engagement, improves service quality and drives your strategic decision-making. We strongly believe that independent, objective, external input helps businesses maintain competitive advantage - What do you think? #ClientInsights #ClientFeedback #ClientRetention #ClientGrowth #ClientFeedbackProgram

Professional service firms must prioritize client retention as a strategic imperative to sustain growth and ensure revenue stability. Identifying key clients can be challenging, but by harnessing data and predictive analytics, firms can gain valuable insights into which clients are poised for future growth. This proactive approach is essential for maintaining a competitive edge and fostering long-term client relationships. Learn more in the link.

If you missed today's webinar on bridging the business value gap, be sure to check out the recording now live on our site. Hear about successful client engagement tips, innovative discovery tools like the Value Gap Assessment, gain new advisor insights and more. Watch it here: https://hubs.ly/Q02WlR4r0

Discover how client relationship intelligence can revolutionize your client management! By leveraging advanced insights, you can proactively reduce churn and identify lucrative upsell opportunities. 🚀 These efficiencies drive internal growth and significantly boost your firm's valuation, catching the eye of PE firms. 🔗 Check out the full blog in the first comment section and transform your client relationships today. #businessrelationships #b2brelationships #relationshipcapital

Keeping Pace in the Digital Age: The Importance of Exceeding Client Expectations In today's rapidly evolving digital landscape, client expectations are constantly shifting. Meeting those expectations is no longer enough - exceeding them is the key to building lasting client relationships and achieving success. #ClientSuccess #DigitalMarketing #ExceedExpectations 

What are the latest industry insights on improving client relationships in consulting? #ClientRelationshipInsights: The latest industry insights on improving client relationships in consulting emphasize the importance of proactive communication, tailored solutions, and building trust. Consultants are focusing on understanding clients' unique needs, providing regular updates, and maintaining transparency to foster strong and lasting relationships. Additionally, leveraging data-driven analytics to personalize client interactions and investing in innovative technologies are key strategies for enhancing client satisfaction and loyalty in the consulting industry.

Everyone is different, and so are your client relationships. Applying a one size fits all approach to managing them rarely delivers you the best results. Our bespoke client feedback programs ensure that you get the insights your business needs from both quantitative as well as qualitative data to enable you to build stronger more mutually rewarding relationships. So speak with Alex Thompson and I to find out why The Listening Co. is the partner your business and clients need right now. #ClientInsights #ClientRelationships #ClientFeedback #ClientFeedbackProgram

Discover how to help clients find your advisors more easily and maintain consistent local engagement across the entire client journey. Uncover practical steps to seamlessly integrate these tools into your firm’s strategy and drive stronger client relationships. #ClientEngagement #AdvisorStrategy #StrongerRelationships

With Consumer Duty's one-year anniversary approaching, effective communication is more critical than ever. Anastasia Georgiou spoke to FTAdviser, discussing the ways advisers can enhance client communication; a must-read for anyone looking to elevate their practice and better serve their clients. Read the full article here: http://spr.ly/6047iooN3 #ClientCommunication #FinancialAdvisers #ProfessionalGrowth #ClientEngagement