Primal’s Post

Couldn't have picked a better guest for our first episode of the Daily Standup, launching tomorrow. In this episode, Ornella Jacobs joins us as we hit on a core reason we're launching this thing: to increase accessibility of customer success to a broader audience. This might come as no surprise, but we in customer success might be developing a tendency to get... well, lost in our own sauce. I'm seeing that manifest in two non-ideal ways: 1 - An increasing divide between CS folks and everyday people outside CS. (How many times have you tried to explain customer success and tripped up? Especially when you could have just described it as something simple and relatable like client relations? And how hard was it getting into this field when you didn't have the exact background on the job description?) 2 - An increasing divide between CS thought leadership and the everyday practitioner. (How often do you log into LinkedIn and find bespoke or prescriptive advice that, while it's super valuable, is tailored to niche audiences and use cases?) On the Daily Standup, we want to bridge these gaps by amplifying the voices of everyday CS practitioners and anyone else with a connection to CS. We aim to bring a diversity of thoughts and opinions from all corners both in and out of CS. We're posting daily, bite-sized chunks of CS wisdom from the masses in this fun little micro-pod. Our prompt is simple: "What's on your mind in customer success?" Episodes are just 10-15 mins, so you can listen on a break or binge a few at a time. Got an opinion to share? Join us for an episode and speak your mind! Just be prepared for us to not take ourselves too seriously 😊 Looking forward to this! cc Dillon Young Jean-Pierre Frost

☕✨ Sipping wisdom, brewing connections! 🎓✨ Our Coffee with Alumni event with Aastha Uniyal & Arjun Sharma was a perfect blend of knowledge, nostalgia, and a whole lot of fun! Here’s a sneak peek at the highlights! 🚀💬 #AlumniVibes #CoffeeAndConvo #FutureReady #ThrowbackToInspiration"

Celebrating the little victories as important as the big ones! Tell us, what's a small win you celebrated recently? Share your achievements in the comments below! 🏆🎉 #TheRaduGroup #GlobeLifeLND #GlobeLifeStyle #WinningWednesday #CelebrateSuccess

I’m thrilled to have joined this lean team of doers who’ve extended an extremely warm welcome to me. Over the past few days, I’ve had the chance to immerse myself in this space and the incredible work being done by my new colleagues and one thing is clear to me: AI assistant adoption to improve customer experience (CX) is nowhere near where it needs to be - It should be at 100%. Why isn’t it? Not because AI assistants aren’t good enough. It’s because many businesses simply don’t realize just how good they are. Here’s what has been new learning for me: 1. AI assistants now understand the context behind customer queries accurately 2. They can therefore provide instant resolutions that rival your top performing reps 3. They stay perfectly aligned with your brand voice and never go off-script The result? Higher customer satisfaction, increased sales, and reduced support costs - Benefits you can realize right away. At Gleen, we’re redefining what’s possible in CX. If you're part of a consumer brand, you need to find 30 mins on your calendar to speak to me at the earliest.

🏆Four days ago, at the same time as my birthday, the European Patent Office celebrated its birthday with the #UnitaryPatentSystem. At #CBC in CPH, many startups asked me where and how patents and design protections can be best obtained. Follow my posts on this topic and participate in various online workshops. #MyCreativeNetworks.com #creativebusinessnetwork #startups

🌟 Great team catch up outside of the office yesterday! Taking time to connect as a team beyond the office environment is crucial to building a great team. Social events not only build bonds, but they boost morale and collaboration in the workplace 😁 Here's to many more! 🥂 #teambuilding #worklifebalance #EmployeeEngagement #TeamSantander

Buzzing after a meeting? That’s what happens when you experience the High Performance Zone 🚀 Jessica Hagan, MBA’s still feeling the impact of John “Gucci” Foley’s powerful message on belief, trust, and elite performance. It’s not just inspiration—it’s a game-changing shift in how teams align, execute, and push their limits. When you bring the mindset of a Blue Angels pilot into your organization, the ripple effect is undeniable. Want to know what it’s like to ignite that kind of energy in your team? Just ask #TeamTegna. #HighPerformanceZone #LeadershipDevelopment #ElitePerformance #GladToBeHere John Foley

As we wrap up another month of hard work and achievements, we'd love to hear from you! How was last month for you? Share your successes, challenges, and goals for the coming month in the comments below. #MonthEndReflections #NewBeginnings #BimeoDigital

Embracing the future of HR with process automation🚀 In today's fast-paced business environment, HR automation is no longer a luxury—it's a necessity. 🌐✨ At MRS Oil Nigeria Plc Q1 Town hall meeting, part of the conversation was how we leverage our cutting-edge technologies to streamline the HR processes. Here’s why HR automation is a game-changer: 🔹 Efficiency: Automate repetitive tasks, freeing up HR professionals to focus on strategic initiatives 🔹 Accuracy: Minimize human error in data entry 🔹 Analytics: Gain insights from data to drive better decision-making and optimize workforce management Adopting HR automation not only boosts productivity but also fosters a more engaged and satisfied workforce. It's time to embrace the future and let technology do the heavy lifting! 💼🤖 How is your organization leveraging HR automation? Share your experiences and insights below! 👇 #HRAutomation #FutureOfWork #TechInHR #Innovation #Ownership

Our sales team Mamamia x SQUAD just wrapped up an electrifying two-day annual conference, and as a first-timer, I'm still buzzing from the experience. The energy was off the charts, with strategic thinking and creative ideas flowing non-stop. FY25, brace yourself—we're coming in with rocket boosters on! Our focus? Unlocking peak performance, both individually and as a team. So, we chose the ultimate location: Sydney Swans HQ. Talk about inspiration! We even had the privilege of hearing from Drew Arthurson, who shared some of the secrets behind the red and white magic. #230days, here we come! The Swans HQ isn't just a venue; it's a game-changer for offsites. Beyond the perfect breakout spaces and learning zones, we got to toss around a footy to get our blood pumping in between guest speakers and our group activities. I'm counting down the days until we get to do it all again! #sales #salesconference