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Join me for an engaging conversation with host Karl Sharicz on how to cultivate a culture where feedback is not only embraced but celebrated. 🗓 Date: January 28th 🕚 Time: 11 AM (CT) Discover how creating a psychologically safe environment can lead to: ✨ Remarkable improvements in customer satisfaction ✨ Enhanced employee engagement and retention ✨ A thriving culture of continuous improvement Key Takeaways: 🔹 The critical role of psychological safety in customer experience 🔹 Practical steps to build a fearless feedback culture 🔹 Strategies to develop feedback literacy across your organization Don't miss this opportunity to transform your approach to feedback! Register now and join the conversation. Register here: https://lnkd.in/eVuA8CHg #CX #PsychologicalSafety #FeedbackCulture

Do You Really Know Your Customers and Employees? Whether managing customer experiences or fostering a positive workplace culture, the foundation is the same: understanding people. The best strategies for success lie in human-centered approaches. Here are some insights knowing your customers and understanding your employees work together to build success: 📊 1. Data-Driven Insights Apply to Both Just as we analyze customer behavior to tailor solutions, understanding employee feedback and performance metrics can help us design better workplace experiences. Whether it’s tracking NPS or employee satisfaction scores, actionable insights are key to continuous improvement on both sides. 🗣️ 2. Communication is Everything For customers, clear communication builds trust. The same holds true for employees. Consistent, transparent communication fosters loyalty whether we’re onboarding clients or new team members. Are we listening to their needs and responding with empathy? 💡 3. Personalization is Key to Success In CEM, we deliver tailored customer experiences to create satisfaction. Similarly, recognizing individual employee contributions, providing growth opportunities, and building a culture of inclusion and support. 🤝 4. Culture and Customer Experience Go Hand in Hand A company’s internal culture reflects in its customer interactions. Happy, motivated employees deliver exceptional service. Are we fostering a workplace that empowers employees to be at their best? The connection between employee engagement and customer satisfaction is stronger than ever. 🔍 5. Continuous Learning = Continuous Improvement Whether it’s staying up-to-date on customer trends or employee knowledge, believe in the power of continuous learning. I’m committed to growth, since. The more we learn, the better we can serve—both customers and employees. My passion is creating meaningful experiences—whether for clients or employees—and I believe the two are deeply interconnected, that help to build more engaged, customer-focused teams.  Let’s connect, comment, repost and share thoughts on how we can enhance both customer and employee experiences in today’s fast-evolving business environment. #CustomerExperience #CXStrategy #EmployeeExperience #Leadership #CustomerFirst #ContinuousImprovement #PeopleFirst

🔄 What happens when you align both Voice of Customer (VoC) and Voice of Employee (VoE)? 🔄 You get a winning equation for delivering exceptional customer experiences! 🎯 In our latest CX Forum article, we dive into the powerful relationship between VoC and VoE and how businesses can leverage both to drive meaningful change. When you truly listen to both customers and employees, the insights gained can fuel innovation, improve processes, and boost overall satisfaction on both sides. 💬👥 ✨ Key takeaways: 1. Why VoC and VoE alignment is critical for CX success. 2. How employee engagement directly influences customer outcomes. 3. Actionable strategies to build a feedback-driven culture. 🚀 Ready to amplify your CX strategy? It starts by listening—inside and out. 👉 Dive into the full article here: https://lnkd.in/d7kTkrz7 #CX #VoC #VoE #CustomerExperience #EmployeeExperience #FeedbackCulture #Leadership #BusinessGrowth

🌟Thrilled to share that I've completed the course "The 10 Pillars of Customer Experience"! 🎓 Each pillar offers a unique perspective, enriching my understanding of how to enhance customer interactions effectively. The course's 📚 practical insights are invaluable, and I highly recommend 📢 it to my LinkedIn connections seeking to elevate their grasp of customer experience 🤝. It's a transformative learning experience that can reshape the way we approach service excellence. Pillar 1: Vision and goals Pillar 2: Employee Engagement Pillar 3: Voice of the Customer (VOC) Pillar 4: Customer Service Pillar 5: Customer Narrative Pillar 6: Processes and Technology Pillar 7: Customer Advocacy Pillar 8: Innovation Pillar 9: Investments Pillar 10: Leadership Let's continue to 🎓 📖 learn and transform our approach to meet and exceed customer expectations. #CustomerExperience #ProfessionalDevelopment #LifelongLearning https://lnkd.in/grSV2qhy #customerexperience.

Unlock the secrets to building a resilient, innovative customer experience framework with our latest blog! We explore how a continuous culture of innovation within CX can not only meet but exceed customer expectations in the digital age. 🌟 Learn more about: • How to cultivate an environment that embraces and drives CX innovation. • Techniques for integrating GenAI and other technologies to enhance interaction. • The pivotal role of employee engagement and cross-functional teamwork in sustaining innovation. Don’t miss out on understanding the dynamics that are setting industry benchmarks for customer satisfaction and operational efficiency. 🛠️ 🔗 Dive into our comprehensive analysis here: https://bit.ly/3yJTbfW #Leadership #CustomerExperience #Innovation #Technology

🌟 The Power of a Solid Feedback Management Platform 🌟 In today’s competitive landscape, a robust feedback management platform is not just a nice-to-have, it’s a necessity for organizations across all industries. Here’s why: 🔍 Why Feedback Management Matters: -->Continuous Improvement: Collecting and analyzing feedback helps organizations continuously refine their products and services, ensuring they meet and exceed customer expectations. -->Data-Driven Decisions: Real-time insights from feedback enable businesses to make informed, strategic decisions that drive growth and innovation. 💼 From the Employee Perspective: 🌟Empowerment: A solid feedback platform gives employees a voice, fostering a culture of transparency and continuous improvement. 🌟Engagement: Addressing employee feedback promptly can significantly boost morale and engagement, leading to higher productivity and retention rates. 🛍️ From the Customer Perspective: 🌟Satisfaction: By actively listening to and acting on customer feedback, businesses can enhance the customer experience, leading to increased satisfaction and loyalty. 🌟Loyalty: Proactive feedback management helps build stronger relationships with customers, reducing churn and increasing lifetime value. Join the ranks of forward-thinking organizations that are transforming their feedback into actionable insights and driving success. Invest in a feedback management platform today and watch your business thrive! 🚀 #FeedbackManagement #CustomerExperience #EmployeeEngagement #BusinessGrowth #ContinuousImprovement Bahwan CyberTek DropThought

What does truly human centricity mean? It is all about empathy. Marina Talavera from our Customer Experience team teaching us in our recently finished Employee Experience Bootcamp for our HR community what empathy means, how to capture thoughts and feelings of employees and how to build strong empathy maps that guide us in delivering best in class experiences for them. This is an important part of our internally developed EX 7-6-5 model which allows us to look at 7 key employee experiences through 6 lenses and deliver them intentionally in 5 steps. Marina Talavera Kanu Goel Céline RENAUD Karolin Krüger-Bhatia Romana Bryndová Mélissa Sow Raj Verma Sylvia Park-Ekecs

I guess everyone believe that customers comes first in whatever you do !! Let me introduce you to employee-first" philosophy in contrast to the traditional notion that the customer always comes first. The idea is that when employees feel valued, supported, and appreciated, they are more likely to go above and beyond in their roles, which, in turn, benefits customers and the company as a whole. Key principles of the employee-first philosophy include: 1. Investing in employee growth: Providing opportunities for training, skill development, and career advancement. 2. Creating a positive work culture: Fostering an environment where employees feel respected, heard, and motivated. 3. Work-life balance: Supporting employees in managing their personal and professional lives to reduce burnout. 4. Recognition and rewards: Acknowledging employees for their hard work and contributions. By putting employees at the heart of the business, companies often see higher levels of employee retention, customer satisfaction, and overall performance. It's about building a cycle of success where employees' needs and well-being are foundational to great customer experiences. #customer #employee #management #leadership #motivation

🌟 Did you know that organizations with a people-first culture report 26% fewer mistakes, 22% higher productivity, 41% lower absenteeism, and 30% stronger customer satisfaction than other companies? 🌟 When you prioritize your team’s well-being and create an environment where they feel valued, accountability naturally follows. A people-first culture creates an environment where employees are more engaged, take ownership of their roles, and work collaboratively towards common goals! Is your organization ready to reap these benefits? Start by finding out the state of your business by taking a Culture Checkup today! https://lnkd.in/gWVEf7mn #growstrongteams #leadershipcoaching #culture #accountability #peoplefirstculture

Digging further into the customer and employee WHY: "Imagine you’re a business dealing with customer complaints about a new product feature. Traditional feedback systems might flag that satisfaction is declining, but they don’t tell you why. SEEQ dives deeper, analyzing the stories customers share about their experience. Maybe they’re frustrated by the complexity of the feature or confused by unclear instructions. These are emotional drivers that traditional metrics miss. With SEEQ, you can identify and address these issues in real time, making adjustments before customer dissatisfaction grows. The same applies to your employees. A sudden drop in engagement might signal a larger issue, but traditional metrics can’t pinpoint the cause. SEEQ captures employee stories, uncovering concerns that may be brewing below the surface. Maybe employees feel disconnected from leadership, or perhaps there’s uncertainty about new processes. Whatever the issue, SEEQ provides the insights you need to act quickly, improving employee morale and preventing problems from escalating." From "Real-Time Feedback, Fast Results: How SEEQ Helps You Stay Agile" https://lnkd.in/gj6aaBba #SEEQ #CX #EX #Listening #Stories Share More Stories