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Start the year tapping into the transformative power of psychological safety and how to create a culture where feedback is embraced and celebrated. Join Sandy Mathis, Global Customer Experience Director at Microsoft, for an insightful discussion with host Karl Sharicz. Date: January 28th Time: 11 AM (CT) Discover how fostering a psychologically safe environment can lead to: - Remarkable improvements in customer satisfaction - Enhanced employee engagement and retention - A thriving culture of continuous improvement Key Takeaways: - The critical role of psychological safety in customer experience - Practical steps to build a fearless feedback culture - Strategies to develop feedback literacy across your organization Don't miss this opportunity to transform your approach to feedback! Register now and join the conversation. Register here: https://hubs.li/Q033YL_g0 #CX #PsychologicalSafety #FeedbackCulture

Join me for an engaging conversation with host Karl Sharicz on how to cultivate a culture where feedback is not only embraced but celebrated. 🗓 Date: January 28th 🕚 Time: 11 AM (CT) Discover how creating a psychologically safe environment can lead to: ✨ Remarkable improvements in customer satisfaction ✨ Enhanced employee engagement and retention ✨ A thriving culture of continuous improvement Key Takeaways: 🔹 The critical role of psychological safety in customer experience 🔹 Practical steps to build a fearless feedback culture 🔹 Strategies to develop feedback literacy across your organization Don't miss this opportunity to transform your approach to feedback! Register now and join the conversation. Register here: https://lnkd.in/eVuA8CHg #CX #PsychologicalSafety #FeedbackCulture

𝐍𝐞𝐰 𝐆𝐮𝐢𝐝𝐞 𝐚𝐥𝐞𝐫𝐭: 𝐞𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬 𝐭𝐨 𝐞𝐥𝐞𝐯𝐚𝐭𝐞 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🚀 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚𝐧 𝐞𝐝𝐠𝐞 𝐢𝐧 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄? Empowering your employees is key. I’ve created a detailed guide on empowering employees for CX success—covering practical steps, insights, and case studies to help you create a customer-first culture in your organization. Enjoyed these insights? If you’re passionate about staying ahead in CX and want more tips like these, follow me and let’s connect! I’d love to hear your thoughts and continue the conversation on creating meaningful customer experiences together.

Imagine a workplace where every voice is heard, ideas are freely exchanged, and growth thrives. This is the power of psychological safety—a cornerstone of exceptional customer experiences. In the first CXBS episode of the year, tune in as Karl Sharicz and Sandy Mathis explore the secrets to building a fearless culture where feedback is welcomed and celebrated. Takeaways: - How to create a culture of psychological safety within your teams. - The critical role of vulnerability in fostering open and honest communication. - Practical steps to normalize feedback conversations and develop feedback literacy across all levels. Don’t miss this opportunity to elevate your CX strategies and join a conversation that promises to be insightful and actionable. About the Guest Speaker: Sandy Mathis is a Certified Customer Experience Professional (CCXP) and Project Management Professional (PMP) with over 25 years of experience driving customer-centric transformation. As a Customer Experience Strategist at Microsoft, she focuses on developing innovative solutions that improve customer experiences through digital and AI-powered approaches. Sandy is also a sought-after speaker and author, sharing her expertise in customer experience, digital transformation, and employee engagement. In her free time, Sandy can be found locally trying power walking a local trail, trying a new restaurant or recipe, spending time with her fur child, Bella, or traveling with her scuba gear or skis in tow. #SandyMathis #CustomerExperience #Microsoft #KarlSharicz #ManjiriPatwardhan #RajSivasubramanian #PaulinaRodriguez #QuestionPro

🌟 Thrilled to share my journey of learning key strategies to build a customer-centric culture! Here are some crucial insights I gained: Persuasion Methods: Understanding how to influence mindsets and behaviors effectively is vital for driving cultural transformation. Top 4 Indicators of Culture Change: Tracking clear indicators like employee engagement, customer feedback, adaptability, and alignment with core values ensures measurable progress. Bright Spot Analysis: Focusing on what’s already working helps amplify strengths and create momentum for positive change. Eliminating Barriers: Identifying and addressing obstacles ensures smoother implementation of a strong, customer-focused culture. This learning journey has been incredibly empowering, and I’m excited to apply these strategies to foster meaningful transformation! 🔑🚀 #CustomerExperience #CultureChange #Leadership #ContinuousLearning #CustomerCentricity https://lnkd.in/gKZa3swX #customerexperience #organizationalculture.

Do You Really Know Your Customers and Employees? Whether managing customer experiences or fostering a positive workplace culture, the foundation is the same: understanding people. The best strategies for success lie in human-centered approaches. Here are some insights knowing your customers and understanding your employees work together to build success: 📊 1. Data-Driven Insights Apply to Both Just as we analyze customer behavior to tailor solutions, understanding employee feedback and performance metrics can help us design better workplace experiences. Whether it’s tracking NPS or employee satisfaction scores, actionable insights are key to continuous improvement on both sides. 🗣️ 2. Communication is Everything For customers, clear communication builds trust. The same holds true for employees. Consistent, transparent communication fosters loyalty whether we’re onboarding clients or new team members. Are we listening to their needs and responding with empathy? 💡 3. Personalization is Key to Success In CEM, we deliver tailored customer experiences to create satisfaction. Similarly, recognizing individual employee contributions, providing growth opportunities, and building a culture of inclusion and support. 🤝 4. Culture and Customer Experience Go Hand in Hand A company’s internal culture reflects in its customer interactions. Happy, motivated employees deliver exceptional service. Are we fostering a workplace that empowers employees to be at their best? The connection between employee engagement and customer satisfaction is stronger than ever. 🔍 5. Continuous Learning = Continuous Improvement Whether it’s staying up-to-date on customer trends or employee knowledge, believe in the power of continuous learning. I’m committed to growth, since. The more we learn, the better we can serve—both customers and employees. My passion is creating meaningful experiences—whether for clients or employees—and I believe the two are deeply interconnected, that help to build more engaged, customer-focused teams.  Let’s connect, comment, repost and share thoughts on how we can enhance both customer and employee experiences in today’s fast-evolving business environment. #CustomerExperience #CXStrategy #EmployeeExperience #Leadership #CustomerFirst #ContinuousImprovement #PeopleFirst

🌟Thrilled to share that I've completed the course "The 10 Pillars of Customer Experience"! 🎓 Each pillar offers a unique perspective, enriching my understanding of how to enhance customer interactions effectively. The course's 📚 practical insights are invaluable, and I highly recommend 📢 it to my LinkedIn connections seeking to elevate their grasp of customer experience 🤝. It's a transformative learning experience that can reshape the way we approach service excellence. Pillar 1: Vision and goals Pillar 2: Employee Engagement Pillar 3: Voice of the Customer (VOC) Pillar 4: Customer Service Pillar 5: Customer Narrative Pillar 6: Processes and Technology Pillar 7: Customer Advocacy Pillar 8: Innovation Pillar 9: Investments Pillar 10: Leadership Let's continue to 🎓 📖 learn and transform our approach to meet and exceed customer expectations. #CustomerExperience #ProfessionalDevelopment #LifelongLearning https://lnkd.in/grSV2qhy #customerexperience.

I recently came across this article and found it incredibly insightful. It dives into the importance of fostering a customer-first mindset across every level of an organisation. Its worth a read if you’re looking to elevate your service standards and inspire your team to put the customer at the heart of everything.

🌟 Happy CX Day! 🌟 Today marks the eleventh annual CX Day, a celebration of exceptional customer experiences and the dedicated professionals behind them. This year’s theme, “Good CX Delivers Better Outcomes for Customers, Employees, and Organizations,” emphasizes a crucial challenge for CX professionals: connecting our efforts to the outcomes that matter most to other stakeholders. Whether it’s enhancing employee satisfaction for HR, improving brand perception for marketing, reducing risk for legal and operational teams, or driving stronger financial results, it’s essential to demonstrate how CX impacts these broader goals. Let’s work together to secure the buy-in and resources needed to bring our CX visions to life! #CXDay #CustomerExperience #HappyCXDay

Building a customer-first culture, one step at a time 💡🤝 Over the years, I have learned that a customer-centric business does not happen by chance, it is built intentionally, day by day, from the inside out. It starts with how we treat and empower our own teams. When we nurture a culture of care and trust internally, it is amazing how naturally that same energy flows into the way we interact with our customers.🌱💼 At the end of the day, it is about investing in people, creating a space where everyone feels part of the mission, and ensuring that each person understands the role they play in shaping the customer experience. 🙌✨ Culture is not something we talk about, it is something we live. And when it starts from the heart, it truly shines. ❤️ My reflection of the week: “Building a customer-centric culture takes time, but every step counts. Encourage open dialogue about customer needs with your team, and watch the mindset shift.” Simon Sinek, one of my top sources of inspiration, offers powerful insights on creating a people-first culture. Check out this impactful quote: https://okt.to/LZq9eR #CustomerExperience #CustomerFirst #CultureEvolution