Rainbow Derbyshire, Stoke-on-Trent, Telford & Shrewsbury’s Post

We have just broken an internal service record and we are rather pleased / delighted with the results, so I thought I would share it on LinkedIn to see how good it really is. Result; - We are now closing 84% of complaints received in 0-3 days. This is the culmination of number of efforts and reasons, but here’s the top five reasons (in no particular order) for how we have delivered this strong result; 1) Training, education, coaching and support 2) Teamwork and collaboration 3) Clear customer first objectives and results 4) Visible metrics to everyone in the customer outcome loop 5) Brilliant people who really care about the customer. Believe me when I say it’s been a challenging and bumpy journey to this get to this point. We now need to ‘go again’ and find the next inches of improvement. #wegoagain. #embracethepace #customerfirst #customercare #teamcollaboration Simplyhealth Salesforce

In this clip originally filmed for the CX Summit hosted by Fitronix and Pro Insight in 2023, I talk about most frequently asked customer questions. You see them on websites where people will put, 'here's the question we get asked the most, here's the answer.' But we don't often spend any time teaching our staff those answers and in this clip, I talk about how Disney does that and how it reflects on 92% of the questions they get asked today, they got asked yesterday and they'll get asked again tomorrow. If you've got any questions or comments, please leave them below. #customerexperience #fitnessindustry #retentionguru

Ah, the glamorous life of a CSM: Who needs Hollywood when you've got a never-ending drama right in your inbox? 😂 Forget red carpets, we walk on a runway of QBRs and feature requests. Until next time, share what you are doing. What's working for you and what's not working? ……………………………………. PS: Wanna become better at customer success - retain, grow and help your customer, visit--> https://successguardian.in #cco #customersuccess #customerretention

Celebrating customer milestones is a great way to show appreciation and strengthen relationships. Recently, one of our clients hit their one-year anniversary with us, and we celebrated by highlighting their achievements and growth. It’s rewarding to see how far they’ve come! How do you celebrate your customers’ milestones? #CustomerRelationships #CustomerSuccess #Milestones

So, what's the secret to making our 300+ customers super happy? 💓 It's not just about having a great product – awesome #customersupport is a big part of it too! We're stoked to share a video that shows off the amazing work our Customer Success & Support Team does every day. Huge thanks to our fantastic CS & Support teams for their hard work and dedication. You guys are the best! 😚 Want to meet our awesome team? Check out the video 😍 #customersuccess #customersupport #teamwork

🚀 Empowering Automotive Leaders, Driving Real Results! 🚀 From revenue growth to improved customer satisfaction, our training programs are transforming teams and boosting business outcomes . Ready to unlock your team’s potential? Let's drive success together! #ClientSuccess #AutomotiveIndustry #MahindraSuccess #SalesTransformation #CustomerCentric #TailoredTraining #BusinessGrowth #ProvenResults #DriveSuccess #DaleCarnegie

Should Customer Success Managers be comped on expansion and not just retention? That was one of the interesting subjects that came uup when The Venerable Paul Greenberg and I had the pleasure of speaking with a couple Chief Customer Officers during our spring conference season travels - PROS CCO Michael Jahoda (during #Outperform) and Creatio CCO Jason Olkowski (during their No Code Days event). The subject of #ROI and its evolution came up in both convos, including a lot of similarities in what they said, which you can check out in this short clip. #TimeToValue #BOSCS24

Is your support team customer-obsessed? Our latest blog post dives into how to build a culture that puts customers first & turns them into raving fans! ➡️ https://lnkd.in/gFQKqWEY #customercentric #supportteam #happycustomers

In this clip originally filmed for the CX Summit hosted by Fitronix and Pro Insight in 2023, I talk about most frequently asked customer questions. You see them on websites where people will put, 'here's the question we get asked the most, here's the answer.' But we don't often spend any time teaching our staff those answers and in this clip, I talk about how Disney does that and how it reflects on 92% of the questions they get asked today, they got asked yesterday and they'll get asked again tomorrow. If you've got any questions or comments, please leave them below. #customerexperience #fitnessindustry #retentionguru

#CustomerCentricity…. It should be the guiding light for every organization! BUT, there is a risk of moving from CustomerCentric to CustomerObsessed. The difference was explained to me by Callum Liddle and a subtle change of words with massive ramifications Allow me a rant, but please share your thoughts!! PS: thanks for the inspiration to rant, Ryan Barry