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By 2026, 60% of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels. Our COO, Sushma Vyas, recently contributed to the Shopify Southeast Asia Retail Report 2024, highlighting the importance of #CustomerLoyalty and its deep connection to the care and concern a brand shows its customers. She emphasized that by fostering a culture prioritizing exceptional service and genuine engagement, companies can build stronger relationships, enhance brand loyalty, and ultimately achieve sustainable growth. The report is packed with several other critical insights such as: ✔ 68% of retailers plan to increase investment in social commerce in the next year ✔86% of SEA consumers are open to purchasing from both websites and marketplaces, often turning to brand websites for trust, credibility, customer service, and loyalty programs ✔ 83% of shoppers research a brand on its website before making a purchase on a marketplace Download the report to dive into the biggest shopping and retail insights from both consumers and businesses across #SEA: https://shopify.link/JxRL #Ranosys #ShopifyPartner #ShopifySoutheastAsiaRetailReport #RetailTrends

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Puneet Jain

Director-Magnetic Growth & Delivery | P&L Head | Sourcing Expert | Negotiations & Value Proposition | Thought Leader | Pre Sales | Inside Sales | Customer Engagement | Process Excellence | Cross-Functional|Six Sigma|PMP

1mo

This is Amazing and the Pillars of any organization Success ✨💫

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