Ranosys’ Post

I will be speaking at the following Salesforce event; Event: Salesforce Industries Week Date and Time: August 24, 2023 (Thursday) 13:00-14:00 (*time of presentation) Title: Becoming a True Healthcare Partner Location: Salesforce Tower Tokyo @ Otemachi ------ 「真の医療パートナーになるために」 患者さん・医療者に寄り添った良質な体験を共創する製薬会社のCXデザインアプローチ MSD は人々の生命と健やかな生活に貢献するために、患者さん・医療者の双方へ理解を深め、有意義かつ人の心に響く“体験”の提供を行っています。今回は、その軸となるCXデザインの定義、CX設計における共創プロセス、また医療者との重要な接点であるMRのCXマインドセット醸成、及び、デジタル・データ活用の推進など、社会の「真の医療パートナー」をOne Teamで目指すMSDの取り組みを紹介します。 https://lnkd.in/gs3KEwEj --- Title: Becoming a True Healthcare Partner. A pharmaceutical company's CX design approach to co-creating quality experiences for patients and healthcare providers In order to contribute to people's lives and well-being, MSD is committed to deepening the understanding of both patients and healthcare professionals, and to providing "experiences" that are meaningful and emotionally moving. In this presentation, I will introduce MSD's efforts to become a "true medical partner" with a one-team approach, including the definition of CX design, the co-creation process in CX design, fostering a CX mindset among medical representatives, who are the key contact points with healthcare professionals, and the advancement of digital data utilization. Thanks for the opportunity! Kazuaki Hayata Shoko Suzuki #MSD #MSDJapan, #inventingforfuture,#experiencedesign, #customerexperience, #CXdesign, #cxex, #experiencemindset #salesforceindustriessummit

Join Avon, Infosys, and Fluido at the Salesforce World Tour in London tomorrow! 📍 ExCel, Sequoia Theatre, 15:30. (and don't forget to pop by our stand!) In the theatre session, discover how Avon is leveraging Salesforce clouds to transform its direct selling business. As a heritage brand, Avon is embracing omnichannel strategies to seamlessly integrate online and offline customer experiences, ensuring a cohesive journey across all touchpoints. This transformation not only reinvents our approach to direct selling but also lays a robust foundation for leveraging AI to create exciting and personalised customer engagement use cases. Discover how Avon is navigating this digital evolution, overcoming challenges, and setting new benchmarks in the industry with Salesforce and Infosys as strategic partners. Don't miss this opportunity to explore the future of direct selling in a connected world! 🌟 #SalesforceWorldTour #AvonTransformation #CustomerExperience #DigitalEvolution #Salesforce #Infosys #Innovation Infosys Digital

🚀 Yesterday, we had the opportunity to attend Salesforce World Tour Essentials Warsaw! 🌟 As the team of Wavy Apps x Properto | Salesforce® for Real Estate, we are thrilled to have been a part of this inspiring event. Salesforce World Tour is a perfect opportunity to learn about the latest trends, innovations, and strategies in CRM, as well as to make valuable business connections. 🔹 Top-Level Networking: We had the chance to meet industry leaders, exchange experiences, and establish new, valuable relationships. This event demonstrated the importance of building strong networks and collaboratively seeking solutions that drive business forward. 🔹 Inspiring Keynotes and Workshops: We attended numerous sessions that provided us with a wealth of inspiration and practical insights. Particularly interesting were the presentations on the future of cloud technologies, MuleSoft integration, and AI and Data strategies. From the perspective of our main industries—pharmaceutical and real estate—these discussions were extremely valuable. 🔹 Deepening Knowledge of New Technologies: We had the opportunity to deepen our knowledge of the latest Salesforce products and services, including innovations related to AI, MuleSoft integrations, and data management. These tools will undoubtedly be applied in our daily operations, helping us better meet the needs of our clients. See you at the next events! #Salesforce #WorldTour #Innovation #Networking #CRM #DigitalTransformation #BusinessGrowth #WavyApps #Properto #AI #Data #MuleSoft #Pharma #RealEstate

We started the year by launching our latest Stellaxius Salesforce Academy edition and welcoming a group of Academy Trainees on board. 👨🚀 Led by Academy Lead Tânia Cunha, they have just begun their journey at Stellaxius last week. Let's welcome our new team members! 🚀 #stellaxius #crm #salesforce #salesforceacademy

We’re thrilled to announce that ListEngage, a Broadtree Partners portfolio company, has acquired premiere Salesforce Personalization consulting agency 1to1. This strategic acquisition will significantly expand ListEngage's Salesforce practice and enhance their capabilities in delivering hyper-personalized customer experiences. 1to1, led by Salesforce trailblazer Pratik Desai, brings unparalleled expertise in Salesforce Personalization, AI-driven solutions, and enterprise consulting. This partnership will strengthen ListEngage's ability to serve customers with innovative and effective solutions. Join us in celebrating this milestone and learn more about ListEngage and the 1to1 acquisition by reading the full press release here: https://lnkd.in/erw4Wyqx #Salesforce #Acquisition #CustomerExperience #MarTech #AI #ListEngage #1to1 #BroadtreePartners #Personalization #DataCloud #MarketingCloud

Discover what digital experience means and its powerful impacts. Check out our latest webinar and download the presentation deck by clicking the link. Link: https://lnkd.in/g5XBK_Nc #Salesforce #Salesforceexperiencecloud #SalesforceSolutions #SalesforceWebinar #retailindustry #financeindustry #healthcareindustry #Publicsector #experiencecloud #experience #digitalexperience #customerexperience #webinar #livewebinar #onlinewebinar #cyntexawebinar #cyntexa #webinar Shrey Sharma Vishwajeet Srivastava

It was great being at Salesforce World Tour Essentials in Copenhagen earlier this week and many thanks to the Salesforce Denmark team for a fantastic event! Among the many inspiring conversations, presentations and breakouts sessions, we were especially proud to hear from Apromore customer Kasper Tjørntved Davidsen, CIO at Topdanmark who highlighted the company’s inspirational transformation journey. The company aims to handle 80% of customer interactions within 20 seconds, with the remaining 20% focusing on high-value service, and the rest via digital channels. This underscores the significance of process transparency and better controls for their processes for them to serve customers effectively. Apromore is part of the solution stack, complementing #Salesforce as the engagement layer for their customer-facing interactions with the support of our implementation partner Breakawai. Process standardization, optimization and improvement are critical to this program.   Thanks for sharing your experience Kasper and thanks to Jan Simonsen and the Salesforce Denmark team for another great event!  📸 photo credit: Salesforce; Jan Simonsen, Kasper Tjørntved Davidsen #SalesforceWorldTour #CopenhagenEssentials #processmining #processimprovement #operationalintelligence #digitaltransformation #CIOleadership

We're thrilled to announce our Digital Transformation partnership with Salesforce and Smaartt Digital | Salesforce SUMMIT Partner. This marks a pivotal moment in our journey towards innovation and customer-centricity. Stay tuned for updates as we embark on this transformational journey to achieving excellence together!🎉 Adel Sajan Mukesh Kumar Matthew Lambert Shyju Kammadan #DigitalTransformation #Salesforce #SmaarttDigital #Innovation #CustomerCentricity #Teamwork #FutureReady

Had a lovely interaction with the fellow panellists at the 15th Edition CX Strategy Summit. While often panel discussions can be very generic, the inputs given by the CX practitioners on both the brand and partner side were sharp and insightful. My key 3 takeaways: 1. Have a CX council across teams with a leader whose job is to improve metrics 2. Leverage mystery shoppers and feedback to keep identifying CX breakpoints and solve 3. Innovate on the front end with better interactions, integrations with GenAI etc.

As we gear up for the festive break, let's take a moment to ponder on ways to enhance productivity in the coming year. 🌟 babelforce | Gartner® Cool Vendor in Composable CX, a cutting-edge voice automation tool with a Contact Center as a Service (CCaaS) infrastructure, is here to revolutionize your business communication. 🔗 Seamlessly integrating with world-leading systems such as Zendesk, Salesforce, Freshworks, and more, babelforce | Gartner® Cool Vendor in Composable CX ensures a smooth flow of information and tasks. Furthermore, babelforce | Gartner® Cool Vendor in Composable CX is completely No-Code and used by the people who lead the operations and frees up time of the IT-Departement. Imagine the possibilities of saving both Agent and Caller time, leading to substantial 6-figure savings annually! 💰✨ This Christmas break, consider the transformative impact babelforce | Gartner® Cool Vendor in Composable CX can bring to your operations. Elevate customer interactions, streamline processes, and boost overall efficiency. Let's start 2024 on a powerful note! 👉 Reach out to babelforce | Gartner® Cool Vendor in Composable CX in the upcoming year and explore how this intelligent automation tool can redefine your communication landscape. May your holidays be merry, and your business operations be even merrier! 🎁🚀 #Babelforce #VoiceAutomation #CCaaS #EfficiencyRevolution #HappyHolidays2023