Ranosys’ Post

𝐑𝐞𝐥𝐢𝐯𝐞 𝐭𝐡𝐞 𝐦𝐨𝐦𝐞𝐧𝐭𝐬 𝐨𝐟 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧, 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐚𝐧𝐝 𝐢𝐧𝐬𝐩𝐢𝐫𝐚𝐭𝐢𝐨𝐧! Teqfocus is thrilled to announce the release of the highly anticipated Key Highlights Video from the India Customer Roundtable 2023, that Teqfocus recently hosted, in partnership with Salesforce The India Customer Roundtable 2023 was an exceptional gathering of industry experts, thought leaders, and innovators. Together, we delved into the transformative potential of Data, AI, CRM, and Trust. It was a resounding success, thanks to your active participation and enthusiasm! We extend our heartfelt gratitude to the featured experts whose invaluable insights shaped the discussions and set new benchmarks for innovation, customer experiences, and trustworthiness in the digital age: Rahul Chatterjee - Director, Healthcare & Life Sciences Chandan Prusty - Salesforce Vertical Head Avi Kumar - Associate Director, Business Operations Bharat Kapoor - Account Manager, Commercial Business, Salesforce Ashish Grover - Senior Solution Engineer, Salesforce Rahul Tiwari – Consultant, Commercial Success From harnessing the power of data analytics to delivering personalized customer journeys and safeguarding data privacy, the possibilities explored during the event were truly boundless. Thank you for being a part of this incredible journey towards a more data-driven, AI-powered, and trust-centric future. #teqfocus #salesforce #crt2023 #keyhighlights #innovation #customerexperience #dataanalytics #trustworthyfuture #salesforce

Discover what digital experience means and its powerful impacts. Check out our latest webinar and download the presentation deck by clicking the link. Link: https://lnkd.in/g5XBK_Nc #Salesforce #Salesforceexperiencecloud #SalesforceSolutions #SalesforceWebinar #retailindustry #financeindustry #healthcareindustry #Publicsector #experiencecloud #experience #digitalexperience #customerexperience #webinar #livewebinar #onlinewebinar #cyntexawebinar #cyntexa #webinar Shrey Sharma Vishwajeet Srivastava

In today's customer-focused 🌐, impeccable service delivery is paramount. Here's where J4RVIS shines ✨ Traditional service routes can often feel fragmented. We seamlessly integrate solutions across Salesforce and MuleSoft, guaranteeing smooth customer experiences at every touchpoint 🤝. Recognising that 73% of clients crave a unified omnichannel experience, our strategies consolidate customer data 📊. This empowers businesses to provide real-time, tailored support across various channels, from SMS to chat platforms. We leverage AI's might to offer actionable insights, making every client feel seen and cherished. We not only empower clients with tools for self-discovery 🌱 but also staunchly protect their data's integrity, championing transparent dealings. Echoing Tom Peters, "Successful businesses treat everyone as valued individuals." With J4RVIS, you're geared to embody this ethos. Dive into the future of customer service with us today! 🚀🌟 Discover more in our recent blog. https://lnkd.in/gHVEN7KV #CustomerService #J4RVIS #DigitalTransformation #CustomerExperience

Empowering #customerexperience: Our story till now Its been just 2 years since EngageX was launched, and within this short span we have transformed into a global #cx and #cpaas powerhouse. Our journey from inception to recognition has been nothing short of remarkable. Here's a glimpse into our evolution: Visionary Innovation With a vision of reshaping customer interactions, we recognized the potential of #cpaas and set out to revolutionize how businesses connect with their customers. This visionary start paved the way for an incredible journey of innovation. Laying the Foundation We dedicated ourselves to crafting a scalable ecosystem of platforms and partners. This groundwork enabled us to offer advanced #customerengagement capabilities that empower businesses to engage via SMS, voice, and OTT channels. Listening and Adapting Collaboration is at our core. By closely listening to customers, we refined our capabilities to address their needs. These insights guided us in creating adaptable solutions that meet the dynamic demands of the modern business landscape. Regional Footprint Our journey took us beyond the borders of UAE as we establish a regional presence enriched by our understanding of diverse customer requirements. This expansion fueled our commitment to excellence on an international scale. The Human Touch In a digital era, our commitment to personalized touch stood strong. Our solutions transcend technology, fostering genuine connections between businesses and customers. We derived immense satisfaction from crafting solutions that elevate experiences, foster brand loyalty, and build meaningful bonds. Continuous Learning We embraced a culture of perpetual learning, staying attuned to industry trends and innovations. This commitment allowed us to introduce features that enable businesses to remain agile in a dynamic environment. Empowering All Businesses From startups to enterprises, our solutions resonated universally. We took pride in being a catalyst for growth, helping businesses utilize technology to forge impactful customer connections. Gratitude to Our Supporters None of this would be feasible without the vision of our management and tireless efforts of our dedicated team and the unwavering support of partners, clients, and well-wishers. Your faith in our vision propelled us to innovate, collaborate, and add value at every juncture. A Glimpse into the Future As we celebrate this feat of global recognition from IDC, our excitement for the future only grows. Our focus on revolutionizing #customerexperience remains resolute. We aspire to push boundaries, explore uncharted territories, and redefine #communication capabilities. #CustomerExperience #CPaaS #Innovation #idc #cx Miguel Angel Villalonga Ahmed Omer Rashid Aljneibi Madhavi Gupta Abdur Rehman Kureshi Kunal Mathur Sreeparna Maitra Tarek Sbeih Saad Shihabuddin Muhammad Hassan Kareem Mostafa Mohammed Gawad Marian Anam Ghafoor Shahbaz Ali Meera Ali Almaazmi Ahmed Hatem

At DX Foundation, exceptional digital experiences are at the core of our mission. We prioritize optimizing Salesforce user experiences for customers, users, and IT teams within the Salesforce ecosystem. Why do we do it? We do it because we believe in ensuring confidence in your Salesforce investment, offering future-ready solutions tailored to your needs, vision, and growth plans. We do it because we're committed to making powerful technology simpler, more accessible, and intuitive. And we do it because we understand that improved customer experiences drive engagement and unlock greater business value. We're here and excited to work with our clients to achieve these goals. Stay tuned for what's next at DX Foundation! 👉 Know someone in need of assistance with digital transformation or struggling with their current SI? Follow us to stay connected! #dxfoundation #digitalexperience #salesforcepartner #snowflakepartner #digitaltransformation

engageX by e& enterprise is global player !! Expanding dopamine affect to the region Two years ago we started a humble journey to build a home grown brand that reflect innovation and creativity , a concept that can lead the way , entice the industry for the next digital evolution and create an appealing value to the market We failed and failed fast to learn more and more and we started from where others end to hike a unique profile of our brand. Today engageX is a leading practice in customer experience and engagement solutions that deliver the dopamine affect To their audiences. We played humble & simple but discipline & consistence with our 4 rules: 1. Being curious of what customers wants: Doing our homework ? What customers really need? What value it means to them? How can we meet their KPIs 2. Being different and unique : we did a really deep market research and tried to understand where others end before we start and we started on the right foot after a lot of retrials and failures 3. Play global but act local; local cultural consideration was the top upmost in our agenda to ensure we stay relevant and sustainable in the market 4. It’s not about sale only: after sale and customer success to ensure customer delight all the way in the journey is important The excitement of of this milestone wouldn’t been possible without: 1. The trust of the IDC industry analysts: our regionally practice have been instrumental to position engageX globally 2. engageX cross functional team and management in e& group: believing on EngageX vision was the first thing to make it happen 3. Our partnership ecosystem that trusted our cultural and local competencies to make things happen 4. Our loyal and trusted customers those make us awake at night to keep delivering an upmost dopamine experience that last. I would say this is only the beginning and now with our believes we should prove ourselves in the regional market. Thinking global , playing regional. Viva engageX !!

It’s been two years since this journey started in e& enterprise , and it’s a pride moment for us to get recognized in the major players category of its 2023 IDC global marketScape report. #e& #eand #e&enterprise #etisalat #cpaas #cxaas #customerexperience

🚨 Exciting News! 🚨 The Mid-Atlantic CX Forum "Where CX and IT Meet" is thrilled to announce that Five9, an industry-leading provider of intelligent cloud contact center solutions, has joined our community as a trusted solution partner and sponsor! 🎉 As a nonprofit dedicated to fostering collaboration and alignment among IT, CX, and Revenue Operations leaders, we are always seeking partners who can contribute valuable expertise and cutting-edge technology to our community. #Five9 is the perfect fit, offering a robust platform that facilitates billions of customer engagements annually for over 2,500 organizations worldwide. 🌍 Five9's end-to-end solutions include digital #engagement, analytics, workforce optimization, and #AI automation, all designed to boost agent productivity and deliver tangible business results. Their #omnichannel capabilities allow customers to engage through their preferred channels, while intelligent routing, global voice connectivity, and digital engagement tools ensure seamless experiences. 📞💬 Agents benefit from features like unified communications, customizable desktops, CRM integrations, AI-assisted guidance, and customer journey management tools. Meanwhile, contact centers gain access to powerful reporting and analytics, APIs and SDKs, workflow automation, workforce optimization, and supervisor tools. 🧰📊 We are confident that Five9's engagement will significantly enrich our community, providing valuable insights and resources to help our members stay at the forefront of #CX innovation. Together, we will continue to explore critical topics and organize educational events that drive alignment, showcase market-leading technologies, and ultimately improve employee and customer experiences. 🤝💡 Join us this Thursday, June 13th for our bi-monthly membership networking happy hour to enjoy time with your peers and learn more about how their solutions have enabled outcomes for customers. 🎉👏 #CXInnovation #Five9 #IntelligentCX

🚨 Exciting News! 🚨 We are thrilled to announce that Five9, an industry-leading provider of intelligent cloud contact center solutions, has joined our community as a trusted solution partner and sponsor! 🎉 As a nonprofit dedicated to fostering collaboration and alignment among IT, CX, and Revenue Operations leaders, we are always seeking partners who can contribute valuable expertise and cutting-edge technology to our community. #Five9 is the perfect fit, offering a robust platform that facilitates billions of customer engagements annually for over 2,500 organizations worldwide. 🌍 Five9's end-to-end solutions include digital #engagement, analytics, workforce optimization, and #AI automation, all designed to boost agent productivity and deliver tangible business results. Their #omnichannel capabilities allow customers to engage through their preferred channels, while intelligent routing, global voice connectivity, and digital engagement tools ensure seamless experiences. 📞💬 Agents benefit from features like unified communications, customizable desktops, CRM integrations, AI-assisted guidance, and customer journey management tools. Meanwhile, contact centers gain access to powerful reporting and analytics, APIs and SDKs, workflow automation, workforce optimization, and supervisor tools. 🧰📊 What sets Five9 apart is its ability to leverage real-time data to enable personalized interactions and automated workflows across platforms. With over 20 years of experience in the cloud contact center space, Five9 has earned recognition as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service. 🏆📈 We are confident that Five9's engagement will significantly enrich our community, providing valuable insights and resources to help our members stay at the forefront of #CX innovation. Together, we will continue to explore critical topics and organize educational events that drive alignment, showcase market-leading technologies, and ultimately improve employee and customer experiences. 🤝💡 Join us this Thursday, June 13th for our bi-monthly membership networking happy hour to enjoy time with your peers and hear some of the most recent outcomes that their solution has enabled for customers. 🎉👏 #IntelligentCX