Ready Credit Corporation’s Post

#THAinsights-5 Equal importance should be given to capturing in-house guests for meals. When creating an F&B revenue action plan, the primary focus often falls on attracting non-resident footfalls, while strategies to engage resident guests for meals are frequently overlooked. Guests staying at the hotel are the most accessible clientele, and equal effort should be invested in capturing their business. Tracking the F&B capture ratio (percentage of in-house guests who dine at the hotel's F&B outlets) on a daily basis is a valuable tool to assess the footfall of resident guests in the outlet. #thehoteladviser #hospitality #revenuemanagement #hotelowners #midscalehotels #foodandbeveragerevenue #FandB #hoteloperations #assetmanagement #hotels #resorts #Restaurantbuisness #FoodandBeverageManager

The Hidden Revenue Generator in Hospitality: The Power of Guest Relations Did you know your Guest Relations team could be a secret weapon for boosting hotel revenue? It's true! By focusing on personalized service and exceeding guest expectations, Guest Relations can significantly impact your bottom line. Here's how: Scenario: ** Boutique hotel with 100 rooms (tourist destination) ** Average Daily Rate (ADR): $200 per night Guest Relations Strategy: - Pre-arrival emails offering room upgrades ($20 extra) - 10% conversion rate - Restaurant upsell (signature dining experience) to 20% of guests (average bill: $50) - Spa treatment upsell to 15% of guests (average treatment: $100) Impact: - Increased Room Revenue: $20 x 10 guests = $200 per night - Upselling Restaurant: $20 x 20 guests = $400 per night - Spa Upsell: $100 x 15 guests = $1500 per night Total Additional Revenue per Night: $2100 Yearly Impact (assuming 80% occupancy): $2100 per night x 29,200 nights = $61,620,000! Remember: This is a simplified example, but it highlights the power of exceptional guest service. Invest in Guest Relations and watch your bottom line flourish! Share your tips in the comments! #hospitality #guestrelations #revenue #hotels #customerservice

Why do guests get upset at all-inclusive hotels? Even if guests can afford a pricey hotel, they don’t want to hear, “you'll have to pay extra for this.” Imagine a guest leaves their room in swim trunks, throws a towel on a sun lounger, dives into the water, and relaxes. Then a waiter approaches and says, “To use this pool, you need to buy a bottle of alcohol or a VIP bracelet.” The guest is forced to go back to the room for money or to the registration desk, feeling annoyed. In the evening, the guest dines at a hotel restaurant and gets a bill. They are surprised, “Isn’t everything included?” The hostess explains, “Almost everything is included, but some restaurants charge extra.” The guest pays but is unpleasantly surprised. An open pricing policy can make guests more relaxed. A clear catalog showing available services, their locations, and costs allows for better planning. If bookings and charges can be managed through the catalog, it eliminates stress. Benefits of an open pricing policy: 1)Trust: Transparent pricing builds trust. 2) Customer satisfaction: Guests know what they’re paying for. 3) Reputation: Enhances the hotel’s reputation. #hotelapp #hotelservices #hoteltech #hotelcatalogue #hotelconsierge #digitalconsierge

In the competitive landscape of the hospitality industry, hotel property management companies suggest that the key to success isn't just about offering plush accommodations or gourmet dining; it's about providing an exceptional guest experience. Your staff plays a pivotal role in shaping this experience. Therefore, it's crucial to equip your hotel staff with the right tools and training to ensure they can consistently deliver exceptional hospitality. In this blog, we'll explore some strategies to empower your staff and enhance guest satisfaction. Reach us - https://lnkd.in/dWtuMqMj

Enhance Your Hotel Experience with the Convenience of Lobby Grab-and-Go! Hey everyone! You know what's really catching on in the hotel world? Those cool "grab-and-go" setups in the lobby. They're like little self-service markets where you can snag a quick bite or drink, then zip through the checkout on your own. Not only does this save on staffing costs, but it also gives hotels a way to compete with supermarkets and fast-food spots—talk about convenient! Picture this: your guests stroll into your lobby, ready to grab a snack or a drink without any hassle. It's all about that easy-breezy experience, and Impulsively is the go-to for making it happen at your hotel. They've got the know-how and the tech to take your guest experience up a notch. If you've been thinking about adding this awesome feature to your hotel, Impulsively has your back! Seriously, it's a game-changer for giving your guests that extra touch of convenience and modern flair. #NorthDakota #SDjobs #SouthDakota #MTjobs #Montana #WYjobs #Wyoming #GeckoHospitality #WereHiring #LetGoAndLetGecko #GrowYourBusiness #Business #RecruitmentAgency #NowHiring #restaurant #foodservice #opportunity #hoteliers #hotelmanageme

HOSPITALITY NEWS #616 Hospitality industry scaling new heights with modern technology Technology is shaping the future of the hospitality industry by improving operational efficiency and enhancing the guest experience. Hotels are vying to provide next-level experience to their visitors and the hospitality industry is leaving no stone unturned to make the guests feel welcomed, satisfied, and enriched. Be it staying at a luxury hotel, dining at a lavish restaurant, or enjoying a spa day; personalised guest experience is swiftly becoming one of the luxe rules of the hotel industry. Over the years, technology has played a pivotal role in enhancing these experiences and making operations more efficient. In this article, we will explore how information technology is shaping the future of the hospitality industry, from improving customer service to optimising inventory management. Sources: ET

In the competitive landscape of the hospitality industry, hotel property management companies suggest that the key to success isn't just about offering plush accommodations or gourmet dining; it's about providing an exceptional guest experience. Your staff plays a pivotal role in shaping this experience. Therefore, it's crucial to equip your hotel staff with the right tools and training to ensure they can consistently deliver exceptional hospitality. In this blog, we'll explore some strategies to empower your staff and enhance guest satisfaction. Click - https://lnkd.in/dWtuMqMj

In the competitive landscape of the hospitality industry, hotel property management companies suggest that the key to success isn't just about offering plush accommodations or gourmet dining; it's about providing an exceptional guest experience. Your staff plays a pivotal role in shaping this experience. Therefore, it's crucial to equip your hotel staff with the right tools and training to ensure they can consistently deliver exceptional hospitality. In this blog, we'll explore some strategies to empower your staff and enhance guest satisfaction. Reach us - https://lnkd.in/dWtuMqMj

In the competitive landscape of the hospitality industry, hotel property management companies suggest that the key to success isn't just about offering plush accommodations or gourmet dining; it's about providing an exceptional guest experience. Your staff plays a pivotal role in shaping this experience. Therefore, it's crucial to equip your hotel staff with the right tools and training to ensure they can consistently deliver exceptional hospitality. In this blog, we'll explore some strategies to empower your staff and enhance guest satisfaction. Click - https://lnkd.in/dWtuMqMj

In the competitive landscape of the hospitality industry, hotel property management companies suggest that the key to success isn't just about offering plush accommodations or gourmet dining; it's about providing an exceptional guest experience. Your staff plays a pivotal role in shaping this experience. Therefore, it's crucial to equip your hotel staff with the right tools and training to ensure they can consistently deliver exceptional hospitality. In this blog, we'll explore some strategies to empower your staff and enhance guest satisfaction. Reach us - https://lnkd.in/dWtuMqMj