Retail Brilliance’s Post

Are parents at your soft play center craving better coffee? ☕ As a parent myself, I know that while kids enjoy the slides and ball pits, parents are often looking for a moment of calm—and a great cup of coffee. That’s where Lavazza’s coffee and vending solutions come in. We provide: ✅ Barista-quality coffee without the barista. ✅ Machines that are compact, easy to use, and require no plumbing. ✅ Fully managed services to stock, clean, and maintain everything for you. Happy parents = more repeat visits and great coffee is an easy way to keep them coming back. Want to know more? Drop me a message or comment below, and let’s chat about how we can enhance your offering and boost customer satisfaction. #SoftPlay #CoffeeSolutions #CustomerExperience #Lavazza

Providing great customer service impacts on your brand experience! Congratulations to John Lewis & Partners and LNER. This morning I had a couple of hours in between my first and second meeting, and I headed to the cafe area in John Lewis to do some admin on the laptop. As I made my way along the food counter to add my cheese scone, green tea and pay, each member of the serving staff met me with great energy. "How are you today?", "Can I get you anything else?" and "Enjoy the rest of your day, sir!". It turned a good start to the day into a great start. Positivity spreads. My second amazing brand customer experience today, was indirect. I was on an LNER train out of London and on the opposite side of the aisle was a dad and his young son. The boy was happy drawing with his crayons when the ticket inspection started. As the lady was checking his dad's ticket, he sat staring at her. Aware of this, she asked "Do you have a ticket?", he shook his head. "Would you like your own ticket?" she replied. The look on his face as she gave him a special kids travel card she had in her bag ,was fantastic. One little gesture made the small boy very happy :-) It also put a smile on my face watching it. Well done. What small things can your team do on a daily basis to connect with your customers and enhance their brand loyalty? They make a BIG difference. #brandloyalty #customerservice #people #brandawareness

Update three calls later and I've been told it will be up to 48-hours before I receive a call back. It's no secret I love my coffee in the morning, so imagine my despair when my new (5-week old) Nespresso UK Vertuo machine didn't work today. I tried all the troubleshooting and nothing worked, on a video call with one of their 'coffee specialists' we went through all of the same things and still no success. Their offer: a pre-loved machine (I took that to be one a customer had returned for being faulty) or a repair. The kicker: that repair could take three weeks and no they couldn't give me a loan machine in the interim.. I politely explained I would like a new replacement, but the computer said no. I asked to escalate my complaint to a manager, was told they wouldn't make a different decision several times, when I insisted, I was offered a call back within 8 working hours. In closing I was advised to read the consumer rights act. Go figure. The cherry on the cake was an email entitled: 'A message from Nespresso, Doing is everything'. The subject: Your experience really matters to us and we’d love to hear about the service you have received. Whatever good CX looks like, it's certainly not this. Looking for recommendations for a new coffee machine that preferably lasts longer then 5 weeks.

“Creating memorable customer moments” is a phrase we say a lot at Tulip, and this is what we mean. To an outsider, the interaction between the store associate and the customer may seem like your run-of-the-mill sales transaction, but for the customer it could make their whole experience with the brand. Store associates take the time to get to know customers in a deep and personal way in order to best assist them, and those extra few minutes they take to ask questions and truly listen to understand is what makes customers feel like they’re not just another sale, they’re a valued client. Hear more about this from COACH and Jenni Kayne in this roundtable discussion: https://lnkd.in/gug9xTS3 #RetailEmployeeAppreciationWeek

✨💬 What's the secret ingredient that makes every Happy Cashier interaction special? 💡 It’s what transforms each exchange into a memorable moment! Can you guess the answer? 🤔 Drop your choice below 👇 A) Precision B) Empathy C) Innovation 💛 Let’s see if you can pick the right one! #HappyCashierMagic #VirtualCashier #CustomerConnection #MeaningfulExchanges #ServiceWithHeart #CashierLife #WorkFromHome #CustomerCare #VirtualAssistant #EmpathyMatters #PrecisionInService #InnovativeSupport #HappyCashierMoments #ServiceWithEmpathy #CustomerExperience #ServiceExcellence #MakingConnections #CashierSuccess #EmpathyInAction #DigitalCashier #PeopleFirst #CustomerSuccess #BeyondTransactions #CashierCommunity #CreatingConnections #CustomerCentric #EmpathyDriven #RemoteCashier #ServiceJourney #VirtualSupport #CashierImpact #HeartOfService

My morning routine usually starts with an espresso (shout-out to Starbucks It’s a straightforward routine: mobile order, pup cup for my lab Beau, collect those stars, and get ready for a day filled with client meetings.⭐ I’ve only briefly considered the customer experience before, but when you stop and think about it, it’s pretty amazing. No matter how hectic my day gets—whether it’s the end of the quarter or the end of the month, or in between client meetings—I can always count on a consistent, efficient, and personalized experience. I see this from the other side, too, at work. When you pair a strong product with high-touch service? It’s pure magic. There's a multiplier effect, and it frankly makes my job a little bit easier. I’ll raise a double to that! And for those of you on a calendar year, happy selling as we close out the first month of Q4. ☕ #2xstars #customerexperience #coffeethoughts #customerfirst

I was inspired this morning by a post from Carolyn Wood who shared how a small coffee shop stands out from their larger counterparts by remembering her name and the details of her previous orders. This simple gesture makes her feel seen, valued, and more than just another customer. People are commenting on her post and asking where the coffee shop is, so they can visit when they’re in Leeds. It’s reputational! 😃 It reminded me of my elderly mother. Every time she called the John Lewis contact centre, she was convinced everyone knew her personally. Bless her 😆. Why? Because they would greet her warmly, by name: “Good morning, Mrs Burt. Lovely to speak to you again. How can I help you today?” What was important to Mum was the care, attention, and respect they showed her. That personalised service created a deep emotional connection, making her feel welcome, respected, and valued. They even remembered she liked to be addressed as Mrs Burt rather than Monica. She refused to shop anywhere else. 🙄 This is the kind of experience we should all strive to create, whether in housing or any other sector. Personalised service builds trust and loyalty and shows that, in a world of automation and transactions, human connection still matters. ✨ How do you personalise your service to make customers feel like they truly matter? #customerservice #customerexperience #makeadifference #thankscarolyn Big Picture Training

🎃 𝐇𝐚𝐥𝐥𝐨𝐰𝐞𝐞𝐧 𝐢𝐬 𝐣𝐮𝐬𝐭 𝐚𝐫𝐨𝐮𝐧𝐝 𝐭𝐡𝐞 𝐜𝐨𝐫𝐧𝐞𝐫! 🎃 For tea shops, this is the perfect time to strengthen customer loyalty and attract new ones. We've created a guide with simple and easy-to-implement tips that will help boost your sales during Halloween. 👀 𝐖𝐚𝐧𝐭 𝐦𝐨𝐫𝐞 𝐝𝐞𝐭𝐚𝐢𝐥𝐬? Check out the first comment for the link to the full guide. #HalloweenTea #HalloweenIdeas #B2BTea #TeaShopOwner #SellingTea

As we navigate the retail landscape, creating a welcoming ambiance for every customer is paramount. Treating each individual, even those seeking a free gift, with the utmost respect is key. In the service industry, prioritizing hospitality and humility can pave the way for long-term success. Remember, the first impression is often the most enduring. While initial purchases may not always meet expectations, fostering trust through honesty is invaluable. In a world where information is readily accessible, authenticity prevails over deceit. By nurturing relationships and delivering exceptional service, customers may return and refer others to your business. "Customer Service is the key to success" #CustomerService #Hospitality #RetailIndustry 🛍️🌟 #TeamEFFY #OneDreamOneTeam #customerservice

Happy New Week! During the #ICXCEOBreakfastForum, a short story of a customer who went to a hotel for a morning meeting was told. Unfortunately, the porridge he was served spilled across his elegant coat. When the waiter realized what had happened, he approached the customer directly and requested that he give him the coat, saying he would return in five minutes. He returned with the coat after having it dry-cleaned. To what extent did the customer find this gesture satisfactory? How many approvals are required to satisfy a customer when something goes wrong within our organizations? Let's examine our systems to see where we can make improvements to enhance the customer experience. #ElevatingEXforCXSuccess