Retvens Services’ Post

With a recent transformation, I am really proud how Omni Hotels & Resorts #SelectGuest Loyalty Program is keeping it simple and keeping it redeemable in 2024, with a re-energized focus on experiences! Find out more on Hospitality Daily's recent podcast 📻 🎧 #atTheOmni #BeyondtheRoom #OmniHotels #BizTravel #luxurytravel #OmniSelectGuest #loyaltyprogram

Episode 7 of GuestCentric's Latest in Travel Podcast is here! 🎙 Thank you John McAuliffe for joining this conversation and sharing your insights on how hotels and other businesses can get closer to customers, grow their business, and thrive. Your perspectives on cultivating a better understanding of the customer journey through in-depth conversations really resonated, particularly this excerpt from our conversation below: "I prefer 10 in-person interactions between the customer and the business decision maker than a rigorously designed 1,000 guest customer survey. The latter puts too many unhelpful filters between the decision maker and the customer. By talking directly to customers, you can build a model of how they think and what they care about. You can use these insights to test hypotheses and shape your hotel’s business strategy - particularly helping define where you play and how you win. Isadore Sharp, Founder of the Four Seasons Hotels embodied this approach by building a persona model of luxury hotel guests based on direct conversations with guests and observing their behaviours. He initially used this knowledge to create the chain’s legendary London Park Lane hotel and then, following its huge success, he used this model for all subsequent Four Seasons hotels." To Hoteliers and other leaders who want to gain valuable insights to help your business thrive, you can tune into the complete episode here: https://lnkd.in/d35tiRxJ

2023 was a whirlwind year for the travel and hospitality industries!  On the latest episode of the J.D. Power Travel & Hospitality Intelligence Podcast, hosts Michael Taylor and Andrea Stokes review their 2023 predictions for the travel industry and share a sneak peek at some of their 2024 forecasts. Listen to the episode now 👉🏻 https://hubs.la/Q02dltqF0 #JDPower #Travel #Hospitality #TravelPodcast

Ever thought about how upselling impacts more than just your incremental revenue? It has the power to: ✅ Enhance your entire hotel operations ✅ Help manage costs more effectively ✅ Help adjust your staffing levels based on the number of services purchased. Find out more in this episode of the LowKey podcast, where Michiel Bogaert, the Revenue and Distribution Manager at Pillows Hotels, unpacks the lesser-known advantages of fostering an upselling culture at hotels: https://hubs.li/Q02y4Hs40   #oaky #hotelupsell #hotelupselling #hoteltech #hotelupsellsoftware #hoteloperations #pillowshotels

Just completed the Daily Check-In with Russell of Hotels live from the Courtyard Marriott in Hacienda Heights! Curious about the significance of this hotel? Tune in to find out. Today’s topic covered Addressing Major Issues During Your Group Meeting or Event as a Meeting Planner. I discussed key steps planners should take to effectively manage unexpected challenges and ensure client satisfaction during events. Watch the full episode on YouTube, LinkedIn, and Facebook for valuable insights into managing meetings and events! #EventPlanning #HotelManagement #RussellOfHotels #podcast #HospitalityLeadership #CourtyardMarriott Marriott International Marriott Hotels Courtyard by Marriott Russell of Hotels

🎙️ The Marketing Hospitality Podcast: The State of Hospitality 🔊 Listen Here ⬇️⬇️⬇️

You can now listen to a new episode of Property Patter. My colleagues and co-leads of the Charles Russell Speechlys Hotels Group, Naomi Nettleton and James Broadhurst, are joined by David Orr, CEO of Resident Hotels, to discuss the recent trend of private capital investing into hotels, and hotels as multi-generation family businesses. Listen here or on your usual podcast app: https://ow.ly/gCaC50SoYps #PropertyPatter #Hotels #PrivateCapital #Podcast

🎉🎉🎉Thank you so much Bruce Jordan for having me on the podcast. 🎉🎉🎉 I'm excited to share my experiences and insights from working in sales and marketing across various hotel brands, including Hyatt, Hilton, Marriott, as well as independent properties. Let's dive into what I've learned throughout my career in the hospitality industry! Link in the comments! #hospitalityindustry #hotelsales #podcast

Many businesses had a tough time during the pandemic. No businesses had a tougher time than the hospitality industry. How do you sell corporate travel to fill hotel rooms when ALL corporate travel has completed stopped? You'll be amazed at the interesting strategies and spectacular resilience that Gillis Sales displayed as an outsourced sales function to hotels. Join me for this amazing story of perseverance and success with Tammy Gillis, CTDP, founder of Gillis Sales, and author of #RoomtoGrow. Tammy is our latest guest on #TheSellingWell podcast. The podcast link is in the comment section below. #professionalsales;#salesleadership;#salesmanagement;#salestraining

Same Industry, Different Perspectives. Let's explore how varied experiences shape our views in the dynamic world of Hospitality Industry. Watch the full podcast now : https://lnkd.in/dK5sBCaM #retvens #services #podcast #exposure #hotels #hotelindustry