Revel Systems’ Post

More on CAVA: Few brands in the category have been as nimble in recent years when it comes to asset evolution. That's one of the upsides about being in the early innings of a growth journey. But what's also worth pointing out here is the commitment to the cafe. No matter what's changed in this industry from 2020 on, the feel, smell, and hospitality of the in-store experience remains a customer acquisition tool that's hard to rival.

This is a really wonderful dive into how CAVA continues to build a loyal customer following and dedicated employee base. In a world where many feel increasingly isolated, l love the focus on putting the human touch at the center of all they do, while also being at the cutting of technology to drive sustainable success. I see a parallel with Starbucks as they build a 360 degree customer experience through the move into retail with dips and spreads. #longtermgrowth #humanity #connections #data #brandloyalty Brett Schulman

Is the quality of #coffee really what keeps customers coming back? ☕ While great coffee is essential, the real secret lies in the overall #experience customers have inside the café. This is where #CorporateBrand truly shines—not just for the coffee, but for the holistic experience of both our internal team (employees) and external customers (coffee buyers). That’s why we must carefully plan how we engage with our staff, ensuring they feel happy and valued at the café. After all, a barista who isn’t content working here will find it difficult to deliver a positive experience to our customers! To create a standout #cafe_experience, I believe we need to: 1- Ensure open, effective communication with our team. 💬 2- Build strong relationships between employees. 🤝 3- Create an inviting atmosphere that encourages meaningful connections with customers. 🌟 And to make each of these steps happen, We need: 1- Strong #leadership , 2- Active listening, 3- A work culture based on empathy and understanding. There’s always more to think about when it comes to creating a successful cafe environment. What do you think? What other strategies could help build stronger customer connections and #brand loyalty? #Marketing #Management

Distinct, yet similar! Visualizing two related products for different need states. ☕ The situation: The energy space was booming with Starbucks’ Doubleshot and Tripleshot as key players. But despite successful packs, the role of each drink was confusing – Doubleshot felt like regular coffee, Tripleshot felt too severe. New designs sought to build a cohesive family where each drink’s role was clear. 🔎 The integrated approach: - #Qual delved into how consumers navigate this expansive category, unpicking the job done by different brands and products. Our design expertise and categorical knowledge allowed us to dig deep into how well each design showed the drink’s role in different #occasions, #moods, and #needstates. - Following design optimizations, #quantitative testing refined each design. We aimed to ensure Doubleshot felt tasty and Tripleshot felt more approachable, each with their own distinct purpose. - Using our expertise, we delivered recommendations to build range cohesion while also highlighting each drink’s distinct job, to drive impact at shelf. 💫 The result: PepsiCo and Starbucks are shaking up RTD coffee with revamped favorites. Each design aims to appeal to the same consumer, but to be drank for specific needs and occasions. Get in touch to hear more about our bespoke, agile approach to building brand presence!

Have you had your caffeine fix this morning? While industry giants like Starbucks, and emerging players like CosMc's, vie for market dominance, Dutch Bros stands out for its emphasis on genuine customer interactions. As a result, they just earned the number 3 spot on the list of America’s favorite restaurant brands. Research indicates that such efforts not only foster loyalty, but also enhance operational efficiency and overall satisfaction. As Dutch Bros expands its footprint beyond its Oregon roots, effective utilization of technology, particularly in their drive-thru services, ensures speed and precision, further enhancing the customer experience. This approach not only distinguishes Dutch Bros from its competitors, but also aligns with findings suggesting that regional brands tend to excel in fostering friendly customer interactions. Maintaining this dedication to exceptional service will be pivotal in navigating the competitive landscape and solidifying its position as a formidable force in the realm of quick-service restaurants. 👉 Click link for details https://lnkd.in/g4Gpq8sa #NNN #retail #realestate #investment #investing #commercialrealestate #property #passiveincome #cre #investor #realestateinvesting #commercialproperty #netlease #retailrealestate #dutchbros #coffee 

You are not going to believe me but...😲😲 I recently spent my weekly grocery budget on a single meal (gasp and cringe 😬) But we didn't regret the splurge, because we were blown away by the overall customer experience and level of service. This once again reminded me how important your brand and customer experience is and how much value it adds Here's how this speciality restaurant elevated our experience: 🌟 By adding a touch of luxury at various touch points. (high quality branded napkins, chocolate with our coffee, decor items that were aligned with their brand). 🌟 Focusing on quality over quantity Their menu was limited. This allows them to specialise and consistently deliver quality. 🌟 They shared their story Hearing why they do what they do, and where it all started makes you feel as if you are part of something special. 🌟 Service The waiters were not just waiters but experts. They had a clear understanding of what they offer and made recommendations based on our preferences. ---------- Does the overall brand and customer experience influence your buying decisions? Let me know in the comments #brandexperience #customerexperience

In the realm of the restaurant industry, Wade Allen, a seasoned executive with expertise in both restaurants and retail, advocates that establishing emotional bonds with customers lies at the heart of fostering and sustaining their loyalty. #Milagro #CustomerExperience #CX #RestaurantGrowth #RestaurantTips #Restaurateurs #RestaurantSuccess #RestaurantIndustry #RestaurantOwners #RestaurantMarketing #DataDrivenRestaurant #LearnMore

Do Your Discounts Enhance Profit Margins? Wade Allen, a seasoned restaurant and retail professional, provides the answer. #Milagro #CustomerExperience #CX #RestaurantGrowth #RestaurantTips #Restaurateurs #RestaurantSuccess #RestaurantIndustry #RestaurantOwners #RestaurantMarketing #DataDrivenRestaurant #LearnMore

"The 2024 Emerging Experiences Study: Next-Gen Restaurants" came out yesterday by Intouch Insight and once again it shows us just how much technology is redefining the restaurant landscape. 👏 With #kiosks, #mobileordering and #drivethru technology, we are seeing a significant evolution in #customerinteractions and #operationalefficiency. This study was conducted in America and predominantly covers customer experiences with mobile ordering, in-store kiosks and drive thrus. It includes 10 of the most known well global brands in the #QSR industry such as Burger King, Wendy's, Shake Shack and Taco Bell. I found the insights valuable and thought I would share what I found most interesting, also hope they are reassuring to those looking at #innovation or starting their #digitaltransformation journey in Europe and beyond. 💡Key insights (which I will probably refer to again in future posts!)👇😆 🔷 Kiosk Ordering: 'More than 4 out of 5 Americans prefer using #selfservicekiosks over traditional counters', with order accuracy boosted to 97% for kiosk orders. This actually shows when customers are in control of their orders, errors are reduced, ultimately boosting customer satisfaction and overall experience. 🔷 Drive-Thru Innovations 'Drive-thru lanes account for over 70% of revenue for leading quick-service restaurants!' That's a phenomenal amount. The study also shows that innovative drive-thru tech including #voiceAI has improved #orderaccuracy by at least 5% and offers a 5% increase in customer satisfaction. Given the revenue potential, I do think it's essential for brands to look at how best to invest in technology to ensure #streamlinedoperations, reduced wait times and enhanced #orderefficiency. 🔷 Future Trends The use of #digitalmenuboards and #technology, like #voiceai in kiosks and drive-thrus is key to redefining the ordering process by delivering faster and more accurate services. Customisation is also very important and with innovative tools will allow brands and customers to personalise their orders and enjoy more tailored experiences. You can download the report here 👉 https://hubs.ly/Q02td-nP0 #restauranttech #QSRinsights #futureofQSR #optimisation #restaurantinnovation #cxtrends #hospitalitytech #customerexperience #CustomerExperience #EmergingTrends #conversationalvoiceai #sodaclick