ReverseLogix’s Post

If your day-to-day feels like a ton of clothing being thrown at you, then we’re here to help. High return rates mean wasted time, resources, rising operational costs, and it's time to take action! With efitter, inaccurate sizing and lack of customer confidence are yesterday’s problems. We’re helping brands reduce returns, increase customer satisfaction, and ultimately protect their profits. Are returns eating into your operations too? Let’s chat about how efitter can help: efitter.com/partner #retailtech #fashiontech #customerexperience #reducereturns #ecommerce #onlineshopping #fashion

An interesting way to tackle the apparel returns problem from Oh Polly. Uncrowd can measure the impact of initiatives like this on the customer experience. We use mass CX observation to answer questions like: ⭐How clear is the new returns policy to customers? ⭐How does the clarity compare to your rivals' returns policies? ⭐How do customers perceive the generosity of your policy? The key thing is that our data is comparative - we make the same observations for a group of competing retailers. That means you can see how the impact of your initiative compares to the other options a customer has. https://lnkd.in/dSkKpupW.

❓ What is a common consequence of sizing uncertainty? Answer: Bracketing - when shoppers buy multiple sizes of the same item and return what doesn't fit. Sizing uncertainty leads to bracketing because customers aren't confident they'll pick the right size, so they hedge their bets by ordering more than necessary. While this might seem harmless from the shopper’s perspective, it creates substantial challenges for both businesses and the environment. 🔁 The Hidden Costs of Bracketing: Operational strain: Managing returns increases logistics costs and inventory complications. Environmental impact: The carbon footprint of shipping and reprocessing returned items is massive, and many returned items may end up in landfills. Customer dissatisfaction: Excessive returns can diminish customer trust and loyalty. 🛠 How can brands address this? Use personalized sizing recommendations! By leveraging AI-driven fit solutions and incorporating nudges, brands can give customers the confidence to make the right size choice the first time. The result? Fewer returns, reduced waste, higher customer satisfaction, and improved conversion rates. ✨ Ready to reduce bracketing and offer a smoother, more sustainable shopping experience? Let’s talk about how personalized sizing recommendations can help your brand thrive! #FashionTech #EcommerceInnovation #FitTech #Sustainability #CustomerExperience

THE LATEST, LEADING EDGE CUSTOMER EXPERIENCES WITHIN A BRICKS N MORTAR RETAIL ENVIRONMENT- ALTON LANE. Continuing on the theme of creating a unique and customer specific retail experience, New York based menswear retailer, Alton Lane, has done just that. Even more impressive is that they have introduced technology and an overall new in-store experience which makes purchasing more tailored apparel and accessories, less of a hassle and more enjoyable for a typical consumer who frankly doesn't like clothes shopping. This video is definitely worth viewing. Whilst there are a number of Australian retailers who offer part of these in-store experiences and services, Alton Lane cleverly put it all together. Retail innovation at its best!!!! #AltonLane#retailinnovation#technologyinretail#retailexperiential#consumer#shopping#retailproperty#shoppingcentres#evolutionofretail#retail2024#menswearretail#retailleasing

🌟 Fashion Forward Feature Alert! 🌟 I'm thrilled to share a brilliant feature from a fashion brand I love: "Jump the Queue" at checkout! For just an extra $2, customers can have their items shipped ahead of any other orders. This innovative approach highlights the brand's commitment to customer satisfaction and convenience. In today's fast-paced world, delivery times are crucial, and this feature not only meets but exceeds customer expectations. It shows how brands can adapt and innovate to meet the evolving needs of their customers. The "Jump the Queue" feature also demonstrates how incremental expenditure for faster delivery is becoming more accepted. Customers are increasingly valuing speed and convenience, making such options a smart strategy for brands to increase revenue and customer loyalty. Kudos to this brand for taking customer experience to the next level! What are your thoughts on this approach? Would you pay a little extra for faster delivery? #CustomerExperience #Innovation #DeliveryTimes #FashionForward

Ever wondered what sets ShoeAI apart? It's all in the details! 👟✨ Our advanced #AItechnology has helped top retailers like Bstore achieve unparalleled success in customer satisfaction and sales. Dive into our latest success story and see the magic for yourself: https://lnkd.in/eXgaeHfT #casestudy #footwearecommerce #fashiontech #aitechnology

Check out this article on how empowered employees drive customer happiness in fashion & beauty retail! 🛍️ Learn more about the evolving 'customer journey' and how to future-proof your retail business. #fashionretail #retailinsights #retailsolutions #retailinnovation #customerexperience

❌ PrettyLittleThing Faces Backlash Over Scrapping Free Returns 🔥 PrettyLittleThing (PLT) is under fire after announcing that UK customers will now be charged £1.99 for returns, a move sparking significant customer backlash. Shoppers have taken to social media to express their frustration, with many deleting the app in protest and criticizing the inconsistency in sizing that often forces them to order multiple sizes. 📈 While PLT joins the ranks of other retailers like Zara and Next in introducing return fees, analysts point out that rising cost pressures are forcing these changes. 💡 One innovative solution to reduce returns and improve customer satisfaction is the implementation of virtual try-on technology. At FitSpace, we offer advanced virtual fitting rooms that help customers find the perfect fit without the need to order multiple sizes. By leveraging this technology, fashion brands can enhance the online shopping experience, reduce return rates, and support sustainable shopping practices. What are your thoughts on this change? How should fashion brands balance cost pressures with customer satisfaction? Source: https://lnkd.in/dUuCumuM #Ecommerce #Fashion #Retail #CustomerExperience #VirtualTryOn #FitSpace

👉 Retailers and brand owners, read this: Boll & Branch has found that customers who shop in store tend to spend more with the brand and keep coming back in the future. “It’s something we’ve known all along in business, but somehow we’ve forgotten in the digital age,” Tannen says. “Great service is what creates loyal customers.”   These are the last sentences of a Fast Company article about the transformation of brick-and-mortar retail from entertainment to customer engagement.   Read and share https://bit.ly/3SIzMnv with your colleagues.   A great reminder of what differentiates real-life shopping from the other kind.   #retailin2024 #brickandmortar #knowyourcustomers #brandawareness #brandloyalty #storedesign

It’s the oldest human skill in the retail world. It’s called “customer service.” Strip out all of the bells and whistles of today's retail digital genre, which comes down to one-on-one personalized customer service. Imagine that it creates loyalty. Repeat sales equals business longevity.  Imagine it trumps all the gimmicks and entertainment ideas. Just good old-fashioned retailing. It’s not without technology entirely, but it’s the foundation of this skill that makes a difference. https://lnkd.in/g3u6X5Tw #retailing #strategy #ceo #technology #innovation