GoZayaan has launched its first-ever physical experience center in Banani. We already have approximately 1,700 people using GoZayaan daily, and this number is growing strongly month by month. So, why did we open an experience center? • Is it because our investors pushed us to do it? • Is it because Jack Ma said that every online business in Asia needs an offline presence? • Is it because we have so much money lying around that we don’t know where to spend it? The answer is NO to all of the above (except partially true on the third point as we are a profitable company). We did it because we listen to our customers. Since day one, GoZayaan has been obsessed with our customers and will continue to be. We never asked our users to come to our office (because we don’t have a fancy office), but we still tracked that of all the people who showed up at the office in the last 12 months, 90% left after buying something, and 42% of them purchased again online. Our customers need to build ‘trust’ and overcome the fear of ‘booking online’. That’s exactly our goal for our very own experience center. Feel free to visit if you’re passing through Banani. (Location in the comment)
Congratulations to GoZayaan on launching its first physical experience center in Banani! This initiative is a testament to your commitment to customer satisfaction and trust-building. It's impressive to see a profitable company still focusing on enhancing customer experience. Could you share more about what customers can expect in this experience center beyond the great ambiance and quality customer care? How will it offer a unique value that can't be experienced online? Let's discuss how physical presence can complement digital services!
Clever move Ridwan Hafiz - Implementing a strategy that combines both digital and physical presence can be highly effective, especially in a country like Bangladesh. The success of Khaash food stores serves as a testament to the significant impact this approach can have.
This term is catching quite well: Experience Center! Good initiative.. It's going to take a good while for consumers to get used to OTA and trust it wholeheartedly without doubts (and yes there are still many people who are financially established, still doubt OTA solutions).. I'm honestly looking forward to a future where OTAs reign supreme and the status quo has shifted. Trust, transparency and accountability is important.. This industry has become toxically saturated. Small 'pop-up' travel agencies are undercutting prices to retain (create returning) customers only to screw them in the long run..
I was curious to know it too bhaiya, why offline!, now i can releate bhaiya, it makes sense 😁
For Service, we need mindset. A visionary leader knows how to build a strong platform of business in sustainability manner by knowing your customers and providing excellent in service. Good Luck..
Congratulations on setting up the milestone! I'm guessing you have VR apps to take customers to places in there? Haha, just kidding.. will definitely visit soon!
Lovely initiative and strategic too. It is required as the online penetration still low though growing. Physical presence will create positive impact in the online sales. Must. Best wishes.
Booked so many tickets via gozayaan but never received anything special as a repeated client. Just a thought.
Founder & CEO at GoZayaan
3mohttps://maps.app.goo.gl/dLMJ9sSvfCxjbLJ98